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Reviews of Sunbird Cape Cod Resort 3 stars

216 Main Street, West Yarmouth, MA 02673, United States

#12 of 17 hotels in West Yarmouth

Guests' Choice

Review score

Based on 583 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.3

  • Facilities

    7.4

  • Staff

    7.9

  • Value for money

    7.6

  • Free WiFi

    6.9

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Showing 151 – 175

  • Reviewed: 17 November 2024

    5.0
    Doesn't match the stated description
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    The room was not cleaned; there was dust on all surfaces, and the floor was also covered in dust. In the shower, there were no new sets of shampoo and shower gel—only used ones were left. The quality of the towels leaves much to be desired. One day, we had to skip breakfast at the hotel because the staff couldn’t handle the number of guests. We waited a very long time to check in, there was no one at the reception desk for an extended period.

    There was nothing special to like it

    Stayed in September 2024

  • Reviewed: 27 October 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Location was perfect, comfortable beds!

    Stayed in August 2024

  • Reviewed: 26 October 2024

    10
    Everything went perfectly
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights

    Nothing

    Everything

    Stayed in October 2024

  • Reviewed: 14 October 2024

    1.0
    Will not rebook
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    It was a bit dirty, beds were very uncomfortable and could barely fit one person in the bathroom.

    Access to restaurants was good.

    Stayed in October 2024

  • Reviewed: 8 October 2024

    9.0
    Overall, a terrific 4 day vacation spot, especially at this quiet time of year (early October).
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights

    I think this is typical of Cape properties, but the first floor room we had was, I think, right on a cement slab so was very musty smelling. Otherwise the room was terrific. I would definitely stay here again, but try an upper floor room.

    The staff, front desk & breakfast lady, were very friendly and personable. The breakfast food was very good and of great variety ... a great start to our vacation activities. The location, parking, resort layout, room layout were terrific. It all seemed a great value.

    Stayed in October 2024

  • Reviewed: 7 October 2024

    4.0
    I wanted to love it but will probably try another hotel next time.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Indoor pool was not heated. They said it was on but wasnt even steam on the windows was very cold but the pool outside was heated which the kids loved and there was no propane for the fireplaces I had to go pay for one to get refilled because my family was excited. I asked if I could get a refund on it if i went to get one they said no because they were closing in a week or so which isn't right we paid this price to use what we were promised... but it is what is we paid for it and had fun .. they offer smore kits on there site but the kid at night looked at me with ten heads so make sure you bring your own lol

    Rooms were nice and clean and beds are comfortable. Kids loved the outdoor pool and playground. And the lady who works the front desk shs is really nice. And the breakfast was delicious!!! The lady who is in there is a real sweetheart she keeps it full

    Stayed in October 2024

  • Reviewed: 27 September 2024

    10
    A nice quiet and comfortable stay for tired parents in desperate need of a quiet and simple getaway!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Hard to find the ice maker

    The room was spacious and the bed was comfortable! Loved how close to everything the hotel was!

    Stayed in September 2024

  • Reviewed: 23 September 2024

    1.0
    This place was the worst scam I have ever experienced!!
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The rooms stunk and were dirty. The staff was very rude. There were no exterior lights on and it was dangerously dark. We walked to the front desk and the front desk clerk wouldn’t leave the break room. She acted as though it was an extreme inconvenience for her to turn on the exterior lights. Also, we were only supposed to pay $130/ night- $40 more than the price we could have paid at checkin!! Then, they overcharged us $180/night!! What a horrible scam!!

    The beds were average.

    Stayed in September 2024

  • Reviewed: 17 September 2024

    10
    Great place
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Excellent

    Stayed in September 2024

  • Reviewed: 17 September 2024

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    It’s perfect

    The outside pool and the breakfast

    Stayed in September 2024

  • Reviewed: 17 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly and efficient check in and out. Enormous room and beds. Quiet, easily connected

    Stayed in September 2024

  • Reviewed: 16 September 2024

    10
    Had a nice time
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Shampoo, conditioner already used. We bought 2 rooms but weren't joined. Tub stop removed so you couldn't fill bath. Continental breakfast could've had better options like muffins, different bagels and yogurts with fruit.

    Firepits, heated indoor and outdoor pools, bedding, large tub nice size fridge, keurig

    Stayed in September 2024

  • Reviewed: 16 September 2024

    9.0
    Great family spot in the center of town
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Lacked bathrooms near the pool.

    Great amenities for families Breakfast was very good but crowded.

    Stayed in September 2024

  • Reviewed: 9 September 2024

    10
    Had a great time in the area - the hotel was handy to everything.
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night

    Nothing

    Room was quiet. Breakfast was handy and good, and staff was very friendly and helpful!

    Stayed in August 2024

  • Reviewed: 6 September 2024

    9.0
    We were very pleased and satisfied!
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We missed the ping pong table!😊

    The staff was very friendly. The breakfast met our needs. The shower was great!! The beds were comfortable and the room was very clean.

    Stayed in August 2024

  • Reviewed: 28 August 2024

    1.0
    Horrible
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The entire staff needs to be replaced.

    Nothing

    Stayed in August 2024

  • Reviewed: 28 August 2024

    1.0
    Worst Experience Ever! Shut it down
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The worst experience ever. Get rid of the whole staff and then the place would be a better place to stay. The first greeting from the front desk is horrible. Completely horrible!

    Absolutely nothing!

    Stayed in July 2024

  • Reviewed: 26 August 2024

    10
    Great!
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night

    nothing

    Everything and the staff was very friendly and helpful!

    Stayed in August 2024

  • Reviewed: 23 August 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The young lady at the front desk was amazing!! Very nice and patient. Excellent stay I will definitely stay there again!

    Stayed in August 2024

  • Reviewed: 22 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Toilet seat need to be replaced. Broken seat.

    Very good, she was very friendly.

    Stayed in August 2024

  • Reviewed: 20 August 2024

    2.0
    Nothing great could hardly sleep felt dirty in the room
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    It was out dated and felt dirty. No chairs outside the room to sit on. It rained indoor pool was closed. Just not impressed would not recommend

    Nothing really

    Stayed in August 2024

  • Reviewed: 20 August 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    No ice maker in the building. The toilet make noise during the night The crack in the sink was bad The good thing was no carpet

    Stayed in August 2024

  • Reviewed: 19 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The DC

    Stayed in July 2024

  • Reviewed: 19 August 2024

    2.0
    Dust everywhere.I ask for the room to be cleaned twice and they only leave some towels there . Bathroom wasn’t clean and
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Cleaning

    The location

    Stayed in August 2024

  • Reviewed: 17 August 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    AC smelled, and no view was blocked by a fenced-in power supply. Did not look like the picture on the website.

    Stayed in August 2024

Showing 151 – 175

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