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Reviews of Hotel LeBlanc Best Western Signature Collection 2 stars

114 Pickel St, Pigeon Forge, 37863-3301, United States

#254 of 554 hotels in Pigeon Forge

Guests' Choice

Review score

Based on 3121 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.9

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    8.5

  • Free WiFi

    8.5

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Showing 601 – 625

  • Reviewed: 30 January 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The walls are very thin. You can hear conversations and other people alarm clocks as well. The 2nd shift front desk attendant was on his phone the whole time while I tried to check out. I checked out a day early and he did not check me out on time so I paid for the entire stay.

    Great location

    Stayed in January 2023

  • Reviewed: 30 January 2023

    8.0
    Very good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Housekeeping come in and put new soap and towels but didn't make the bed. Also the beds were set up really high and very hard

    It was a good location and clean

    Stayed in January 2023

  • Reviewed: 26 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Housekeeping knocked and entered before I could answer while in bathroom. I was staying 2 nights and the 1s morning was when they wanted to clean room. I was uncomfortable after that. To each own opinions, I won't stay here again based on that. Weird feeling. Overall great location, coffee, breakfast. Don't let my comment detour your mind.

    Stayed in January 2023

  • Reviewed: 20 January 2023

    7.0
    Pretty nice for the money
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast was not very good but you can make toast, hard to go wrong there. You can hear everything your neighbors are doing and anyone in the hallways.

    The hotel staff were friendly and helpful. It was clean and modern. Location was great. Bed was comfy. 2 nice restaurants within walking distance.

    Stayed in January 2023

  • Reviewed: 18 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Breakfast had small selection. They did do the best with what they had available.

    Location. Clean.

    Stayed in January 2023

  • Reviewed: 16 January 2023

    8.0
    It was a good stay and the employees were very nice and helpful.
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Not enough parking undercover due to the round black poles taking up a small portion of A LOT of parking spots.

    Cleanliness. Breakfast was good. Needed bacon because my stomach doesn’t do well with sausage.

    Stayed in January 2023

  • Reviewed: 10 January 2023

    7.0
    Great value if it's a low rate.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There was a long line of irate guests when I arrived around 9pm and no one knew where the Front desk agent was as he didn't answer the bell or the phone. Another guest in line was trying to get a room change because the room they were given was already occupied and she was glad she didn't walk in on anyone changing. After about 10mins, the Front desk agent returned as there's only 1 elevator for the entire 4 storey building. So be prepared to ride up the elevator instead of going down to breakfast and make elevator friends When it was my turn I asked if he'd price match my rate directly but he refused and said their walk-in rate was $64p/nt although Best Western online boasts the lowest rate guaranteed plus 10%. Either this agent didn't know or care, and was ok with the owners paying 3rd party referral fees. I decided to book it online as he suggested and had to wait another 15mins for him to return to the lobby after 'riding the elevator' The King rooms with 1 bed have more than 2x the size of the Queen rooms with 2 beds. That makes no sense for those of us traveling as a family. I had booked the Queen room with 2 Queen beds but they were Full size and definitely NOT Queen. Also, each bed only had 3 pillows. So I called for extra pillows but he flat out refused as "there were no extra pillows available" yet they charge extra $$$ for more than 2 adults. We could hear the neighbor snoring through the paper thin walls. Not good if you are a light sleeper. When trying to take a shower, the water kept pouring out of both the tub faucet and shower head. I didn't want to break anything so just put up with a low water pressure. I also noticed that the 1 tiny shampoo bottle was 1/2 used. The housekeeping lady seemed a little upset that I broke her routine when I asked for more shampoos. No housekeeping service for reservations with more than 1 night. I found out only after extending my reservation.

    For a 2* hotel, this was surprisingly alright despite starting off rocky. Anything around $50 (pre tax) with photos that look so good deserves at least a 1 night stay I figured so I decided to check it out and if I liked it, I could always add more nights (which is what ended up happening.) The hotel is Fully renovated and likewise, so is the room. No germy carpets but hardwood looking linoleum floors. The hairdryer becomes a nightlight and the lamp has a dimmer. Instead of a flimsy luggage rack, there's a luggage table/stand. There was some effort put into these selections although nothing can fix how small the room is. Thank goodness there's a free breakfast 6-9:30am and it was a pretty good breakfast with waffles, eggs, (pork) sausage links, biscuits and gravy (no pork) as well as muffins, yogurt and drinks. There's also a water bottle refill station so I could fill up my gallon jugs for free. The morning front desk guy was extremely meticulous in setting up a great breakfast station. His disposition was completely opposite of the night person so that was a plus! Do I stay or leave? When weighing the Pro/Cons before deciding to check out or extend my stay I realized that all the negatives (like checking in issues) I had already managed to deal with and out of the way. The room size was still small BUT the positives were ongoing i.e. Breakfast, water station and the most important: The fluffiest pillows that made for a good night's sleep along with a good rate (on Priceline weekend rate) and naturally extended my reservation. It was only after extending that I found out (too late) that Housekeeping doesn't do cleanings during the stay so if you want cleaning, you'll have to book multiple 1 night reservations or do not expect service. **Had it been pricier, I'd have gone across the street to the $79p/nt Holiday Inn for sure!

    Stayed in January 2023

  • Reviewed: 9 January 2023

    9.0
    Great stay! We will be back!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Noisy neighbors, but that is not the hotel’s fault! Also, the TV could use more channels.

    Breakfast was great! The coffee was 100/100. Bed and pillows were amazing! Very clean and modern room. Decorations were beautiful.

    Stayed in January 2023

  • Reviewed: 9 January 2023

    8.0
    A very good hotel stay with good value
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The room said 2 Queen beds but they were actually just full sized beds. There were 3 of us in the room but the front desk guy said they don't provide any extra pillows for anyone. That makes no sense. I always have a pillow in my car so I gave up my pillow to my daughter It was kinda crammed. The King rooms although have only 1 bed have more than 2x the size of the rooms with 2 Queen beds The water was pouring out of both the tub faucet and shower head and I didn't want to break anything so put up with a low water pressure Only 1 elevator so be prepared to ride the elevator and make new friends 😉

    Good breakfast with waffles, eggs, sausage links, biscuits and gravy as well as muffins, yogurt and drinks. Also a refillable water station Fully renovated/updated so no germy carpets in the room. The hairdryer becomes a nightlight and the lamp has a dimmer. Instead of a flimsy luggage rack, there's a luggage table/stand. Fridge and a microwave in the room The housekeeping staff was very detailed in her cleaning and the morning front desk guy was extremely meticulous in setting up a great breakfast station. But the most important: The best fluffiest pillows that made for a good night's sleep. Good rate on Booking.com

    Stayed in January 2023

  • Reviewed: 4 January 2023

    8.0
    clean hotel, great location, rooms to small for families
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    biggest thing we didn’t like was the rooms were so small and had huge beds on platforms. we were very cramped with 2 kids and 2 adults with 2 queen beds. the air was right against the bed like on the comforter. and the furniture takes up the whole room we could barely move.

    we loved the location, it is right in the middle of everything. the room was very clean, staff was super nice, and the hotel was newly renovated.

    Stayed in January 2023

  • Reviewed: 31 December 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    rooms are small. hard time getting clean towels and getting trashed picked up.

    close to attractions. clean for the most part.

    Stayed in December 2022

  • Reviewed: 30 December 2022

    7.0
    Not happy
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Check in had to wait 1 hour room wasn't ready should gave a discount.

    It was clean!!

    Stayed in December 2022

  • Reviewed: 29 December 2022

    8.0
    Clean and comfortable but price is too high for the room they offer.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    They inflate the price in a ridiculous way at the end of the year, not value the price..

    Very clean and comfortable...

    Stayed in December 2022

  • Reviewed: 21 December 2022

    7.0
    Would stay again but only if we can get at end room. It was too noisy did not sleep well
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    The walls are too thin. Could hear someone's tv play all night long and could hear someone coughing. Heard all the hallway noise. Also staff could be friendlier.

    The hotel was very clean and comfortable

    Stayed in December 2022

  • Reviewed: 20 December 2022

    8.0
    Convenient to were we wanted to visit
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    There were a decent smell in the hall way and in our room ,don't know what it was kinda misty smell....but overall the stay was good 😳

    Didn't eat there,we went out

    Stayed in December 2022

  • Reviewed: 20 December 2022

    9.0
    Been coming to this tourist area for 20 years and me and my wife wanted somewhere nice and clean to stay the night for o
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Could hear the conjoining room more than expected. There was a light from the hall was seen all the way around the main door to the room. We like to sleep in the dark and it was just a little distracting but not bad.

    The location was great, right in the middle of town but just off the road. Everything was new and very good quality. Room was spacious and relaxing. Couldn’t hear the road noise at all.

    Stayed in December 2022

  • Reviewed: 19 December 2022

    9.0
    The location was great and convenient to surrounding shops/entertainment.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom was small

    Location

    Stayed in December 2022

  • Reviewed: 17 December 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    It had a good breakfast.it was clean place.

    Stayed in December 2022

  • Reviewed: 16 December 2022

    8.0
    I liked the place and I will be back.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    The waffles didn't taste good, the mix has a lot to do with the taste.

    Everything

    Stayed in November 2022

  • Reviewed: 16 December 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Nothing wrong

    Good value. Staff was really nice and Omar was really helpful with the TV.

    Stayed in December 2022

  • Reviewed: 15 December 2022

    8.0
    A nice surprise
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Front desk clerk when we checked in wasn't the nicest. She didn't want to talk to use. She kept having a side conversation with another employee.

    We were a little scared to book at first because the price was so low. We were very surprised with the hotel. It was just updated. Rooms were nice and clean. Great stay

    Stayed in November 2022

  • Reviewed: 12 December 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights
    • Submitted via mobile

    Price was a little high once we got there we saw other places with other stuff for cheaper with more stuff

    Stayed in December 2022

  • Reviewed: 5 December 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    some of the staff was very rude multiple times but for the most part all others were great!

    good place! decent location right close to an amazing bbq place! and close distance from the island!

    Stayed in December 2022

  • Reviewed: 3 December 2022

    9.0
    Fantastic!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    This wasn’t a big issue, but seemed liked the heating and cooling system was a bit noisy when it cut on. Could have been something else I was hearing, not sure. Didn’t mention to staff, because it wasn’t that big a deal for me, but it might be for someone else.

    The price was great for such a nice hotel. The staff was wonderful and friendly. The rooms were very nice. Loved the floors, no carpet, so less germs and allergen. Loved the big window. Was able to look over the area Christmas lights at night, and was able to totally close out the light for sleeping. Fantastic breakfast. Would definitely go back. my most important thing was the cleanliness and value! Was able to do a little more Christmas shopping with the extra money saved from hotel price.

    Stayed in December 2022

  • Reviewed: 3 December 2022

    7.0
    I was very pleased with the lady working the breakfast bar. I wished I would have gotten her name. she was working on De
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights
    • Submitted via mobile

    my room was next to the ice machine. we were unable to sleep due to that.

    it was clean and updated.

    Stayed in December 2022

Showing 601 – 625

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