Room

Stayed in March 2025

The front desk clerk at check-in was rude and unprofessional. He mishandled my credit cards, ignoring the one I provided and instead charging the card on file without my consent. Completely unacceptable!

Breakfast was decent—nothing special, just what you’d typically have at home.

Stayed in January 2025

When you first enter, it’s a bit shocking because it looks like an old and poorly maintained hotel, from the reception to the rest of the facilities (elevator, luggage storage room, etc.). However, once you get to the room, things improve. What stands out is the lack of duvets on the beds, the noise from outside (both from people and music) and the rather poor breakfast. Simply adding some eggs and bacon or waffles/pancakes would have been enough.

The room was very clean and well-maintained. The attention from the receptionists and the overall service was excellent.

Stayed in March 2025

Central location to all the places we wanted to visit.

Stayed in February 2025

Took about 10 minutes for the shower to heat up and the pillows were a little hard for my liking.

The location was great. Perfect for public transportation.

Stayed in February 2025

The breakfast was as advertised, bagels, toast, dry cereal, juice and coffee, some fruit. The toaster took a while and didn't toast the bagels. Would have been nice to have waffles.

We were concerned when the Uber dropped us off. The outside of the hotel and even the lobby looked run down. The staff was so friendly and accommodating. They stored our luggage in a locked storage area and told us where to eat and how to get there. The room was small but very clean and the bathroom was very nice sized.

Stayed in January 2025

Friendly Staff. Covenant Location. Clean Rooms. Great Value!

Stayed in January 2025

Had a short stay of one night, so accessibility from BART station was the top priority. Good location with lots of bus/tram/train stations nearby. Friendly staff, acceptable breakfast quality(which was over my expectation for a continental breakfast by 2 star inn). It may not be the place for honeymoon, but if you are looking for good value for money it will not let you down.

Stayed in January 2025

The double bed was a little smaller than double maybe 3/4 . For 2 friends a little squashed

Good position . Handy for the bus tours , shops , China town & real life San Francisco

Stayed in January 2025

room size small dated facilities corridor carpet need a good clean/change poor inulation/sound proofing

friendly and helpful staff location is easy walking distance to stores and transportation

Stayed in November 2024

The constant loud drumming from a nearby protest at the Hilton hotel was extremely disruptive and went on almost 24/7 throughout the stay. It made it difficult to relax and get a comfortable night's sleep. The area does have some homeless population, which is typical for downtown locations.

The room was clean, well-maintained, and had all the advertised amenities. The location is in downtown, which has convenient access to many restaurants nearby.

Stayed in October 2024

The location, its in the middle of homeless hub on left side you find all homeless and drunk people whereas Rightside is completely fine. Also drinking water wasn’t that nicely provided in hotel.

The staff and service provided was really good!

Stayed in November 2024

you should be careful especially at nights. so many homeless people :( Apart from that, it is very close to center, park and etc. you can reach to the touristic places by walking.

customer service was good enough. The receptionists were smiley and helpful. We felt safe when we were there. they also helped us with our luggages keeping them after we checked out. I would recommend this place if you are looking for a place for a reasonable price.

Stayed in October 2024

Breakfast ended too early, and that breakfast is not really a breakfast but snacks and rolls with coffee.

Rooms were kept clean all the time.

Stayed in November 2024

Location and price

Staff

Stayed in November 2024

Rather small beds. For people taller than 160 cm, the beds will be too short

it is in a good location

Stayed in November 2024

My room did exactly what it was advertised. Breakfast was grand. Location was, a little nervous for me, as a first time visitor to San Francisco, but staff were very helpful.

Stayed in October 2024

Offering of breakfast

Not sufficient

Stayed in October 2024

As my stay consisted of two bookings - I had subsequently extended my stay - I had to change rooms in the meantime. To do this, I had to check out of the old room in the morning, check back in in the afternoon and leave the hotel in the meantime - this could perhaps have been handled more elegantly. The bed in the first room was definitely too short, very uncomfortable. The rooms were generally very small. The hotel can only do so much about the fact that the loud noise of striking Hilton employees could be heard outside (every day until around midnight and from around 6 a.m. in the morning).

The location was fine, not far from public transport (including the cable car). There was a small breakfast. The reception was friendly but distant.

Stayed in October 2024

The door of the toilet was a bit tight… to open

The toilet was so big.

Stayed in October 2024

We were booked for 5 nights and placed into a suite at the front of the building. Every night craziness happened. Trucks. Breaking glass. Loud music. Fire trucks. Cops. Barking dogs. People screaming. Also the past 4 weeks the staff at the Hilton down the street were out on strike. Bull horns. Music. Chanting. Drum pounding. I support these people but why put us in a suite where we can’t sleep? I have never in my 60 years of life stayed in a hotel where I can’t sleep.

The suite was very clean and updated. Shower was big and comfortable.

Stayed in October 2024

About a block away from really bad area. There was feces right outside the front door that easily could have been human

Clean and great staff. Pretty easy to walk to sites or get busses. Luggage storage. Minimal breakfast.

Stayed in October 2024

Should have left more coffee and tea bags in the room. Had to call front office to get more. On the 2nd day, there was a notice at the elevator that it was not operative, advising to take the stairs.

The room was ok. Breakfast was good. The staff was helpful in the breakfast room.

Stayed in October 2024

The location was good... BY DAY. It was very sketchy at night, with hundreds (not exaggerating, hundreds) of homeless people and people who clearly were not okay. I would NOT recommend it for a solo trip. The room was tiny and missing surfaces (only one nightstand, barely any space to place the suitcase on the floor).

Staff was very nice. The bed was very comfortable. It is central in San Francisco, but the area is scary at night. Breakfast was ok, nothing remarkable but enough (coffee, tea, yogurt, fruit, bagels, cereal, and toast).

Stayed in October 2024