The design and layout of the room! Very clean

Stayed in January 2025

The only thing was I didn’t think there was enough staff in the restaurant attached on a UVA game day. There was only 2 waitstaff and 1 host and it was super busy.

They were wonderful when we had friends visiting. They let them park at the hotel while we went to the UVA game.

Stayed in November 2024

Little pricey

Location and restaueant

Stayed in April 2024

Nothing

Everything!!

Stayed in December 2023

Parking fee was high

Room was great and comfortable

Stayed in November 2023

The pillows were very uncomfortable. I’ve stayed at this hotel before and I’ve always felt the bed and pillows were nice. But this time, not so much

Location is ideal.

Stayed in October 2023

The pillows, but I am weird about pillows :)

great breakfast....wonderful staff and employees who respond right away. thank you! would love to come again!

Stayed in August 2023

the smell of the cleaning products. very industrial and unpleasant.

location, Restaurant and comfort of the bed

Stayed in May 2023

everything

Stayed in March 2023

Liked everything

So many things to love! Great location, no need to rent a car, walked everywhere. The Restaurant in the hotel!!!! We ate there 5 times in 3 days. Southern cuisine done right!!!! The bar knows what they’re doing too. Our room was very clean, well purposed and best of all…..quiet! Definitely will stay here Everytime we come to Charlottesville! Can’t speak highly enough and I’m a pickle to please

Stayed in March 2023

great location, clean and well appointed rooms, welcoming atmosphere with lovely restaurant attached.

Stayed in December 2022

The doors are heavy and noisy and bang all hours of day and night. Awful if trying to nap and rooms are being cleaned

Very central. Nice rooms. very nice staff.

Stayed in December 2022

nothing

very centrally located. beautiful decor and excellent staff interaction

Stayed in November 2022

The hotel was sold out for the weekend, but not enough staff were working. There were long lines for check-in and valet parking. Also the rooms were nice, but very small.

Stayed in October 2022

nothing

only valet parking was nice and very pleasant staff

Stayed in October 2022

The bathroom needs a NIGHT LIGHT. Older guests access the bathroom several times/night. The restaurant and the public areas were TOO DAMN COLD. It was so, so unpleasant. I had brought a down vest and woolen hat/scarf so I was prepared. But please, why did it have to be so cold?

The front desk couldn't find my reservation, but the manager and they worked to decipher that "Booking.com" had misspelled my name. They found it and we were able to stay.

Stayed in September 2022

Provide free bottles of water in the room and offer free or reduced Valet parking. Otherwise, very nice hotel and accommodations.

Stayed in July 2022

Could have enjoyed a better view, but all was fine.

Love the decor and our room. Like the small sectional in our room too. Restaurant was very good and served the best grits! Convenient location to UVA. Liked the fact that you had housekeeping services too, instead of blaming Covid for a lack of housekeeping service.

Stayed in July 2022

Wait time in restaurants

Room decor

Stayed in July 2022

My only suggestion would be to install magnifying, lighted mirrors in the bathroom. The lighting isn't conducive to applying make-up. Hardly an issue for most, but would be an added benefit.

The employees and the restaurant met all expectations! What a terrific place to stay. Terrific hotel and location!

Stayed in May 2022

nothing negative to say

location

Stayed in May 2022

Pillows were unbearable. Both guests agreed. Too flat for one, and two was even more uncomfortable. Beds weren’t firm enough. Lobby coffee was cold at 10:00am. No water refill stations as a courtesy. Also the minimal tip for valet was $5. This is not appropriate given the mandatory $25 valet fee. Each in and out adds $10. That’s price gouging.

Stayed in July 2024

Trip started off to a bad start with us waiting an hour after check-in for our room when only being told it would take 25 minutes. If we were staying for multiple days, it wouldn't be an issue, but we were only there for a day and had a lot to do in a short period of time. And on top of that we were given an Accessible King Suite instead of the standard King Suite. We reserved the room on May 22nd, and they still managed to overbook all the rooms we were meant to receive. The bathroom was different and worse than what we wanted due to it being accessible. The view from this room was horrible and not as advertised. We had a view of the tops of buildings and power lines out of all of the windows. This suite being on the lowest floor possible (Suites start on the 5th floor and go all the way up to the 10th floor) only makes me wonder if we would've gotten a better view if they didn't overbook and we received the standard king suite we paid for. There was a very large dark red/brown stain on the sheets and blankets upon arrival. The staff did call to get the entire bedding replaced in a timely manner. All the tables and the bed frame were very dusty. I also took a peek into the AC unit, and it was BEYOND dusty. A thick layer of dust covered the inside of the unit. For $550 for a 1-night stay, I expected a lot more from this hotel room. In hindsight, I should've just booked a standard king room and saved some money since we didn't receive any positives of having a suite. I will probably never book with this hotel again.

The location was perfect with this hotel. It was right in between The Corner/UVA and Downtown Charlottesville. The staff was nice and helpful. They answered any questions we had and they always seemed happy when speaking with you.

Stayed in August 2023

No bellman. No reason my wife and I should have to unload our car. After expressing myself the front desk person did offer the services of the valet but by that time already unloaded. Upon checking out no bell service was available. Valet did assist in loading car. The food in the restaurant is pure garbage. Deviled eggs were good, martini was minuscule, French chicken was dried out and tasteless, Turkey club was described as freshly oven roasted-not so-just some cheap deli turkey roll. Also thought it was tacky trying to sell upgraded internet for 10 dollars per day. Free internet was fine as was my cellular speed. Overall you have a very good -property with amateur management. Currently staying at Courtyard in Lancaster which is another nice property but was informed upon checkin that they don’t have housekeeping service.

Location, room size, cleanliness, design of room and furniture.

Stayed in June 2023