Mostly everything. My room was dirty. Dead bugs in all the the corners, a stain on the bedspread

The lobby was pretty

Stayed in October 2024

The bathroom tub was disgusting and dead roach on the floor

Check was nice and easy , the area was super convenient

Stayed in August 2024

The elevator got a odd smell to it, like it need ventilation. It's stuffy in the elevators. I wish they had complimentary breakfast. I traveled with kids so they didn't want the breakfast. Which meant leaving to find something to eat.

Love the location. Close to an event we attended. Price was good. Beds were comfortable. Offered wifi. Was about to watch TV and relax.

Stayed in August 2024

The entry from the patio on the 4th floor is very dangerous. I tripped on the entry and fell. There is no sign that says watch your step or highlighted tape to make you aware of the height difference. Another young man who saw me fall, said that he tripped in that spot the day before. The receptionist and the bar staff observed my fall around 9:15 am on August 5.

The staff was amazing…they were friendly and courteous.

Stayed in August 2024

The Keurig was nice to have in the room but had not been cleaned. It had brown slime like yuck in it. Gross! A venting exhaust for the cooking area is needed badly because the whole 4th floor reeked from the odor of burned pizza smell. It was a turn off. I also thought there was a breakfast included with our stay. But my husband had to pay almost $15 for a bad breakfast sandwich. If these things were fixed I’d stay there again.

I liked 4th floor registration. I like the design of the area. It was clean and comfortable. The eating in the balcony area was very nice in the evening. The location is great.

Stayed in July 2024

The beds were horrible hard and uncomfortable even for my children

Love how modern it is very beautiful the patio with a view of the lake is amazing as well as the location

Stayed in July 2024

loud ice maker in the hallway

Stayed in July 2024

The room kind of had a funny smell to it. It wasn’t as clean as the room I stayed in last time. The bathroom was dirty and the sheets made me itch. I also went downstairs in the morning and I was looking to ask for something but was never acknowledged nor asked if I needed help.

It’s a beautiful hotel, so much to do in short distance from the hotel. Activities plus food are amazing.

Stayed in July 2024

4th floor lobby; somewhat isolated location (surrounded by unfinished new retail construction); leaky exits/entrances (water pooling on the floor … potential hazard?)

Reasonable price; pet friendly; new & clean

Stayed in June 2024

The cleanliness of (both) of our rooms left A LOT to be desired. We arrived at the room we originally booked, and the carpet in front of the microwave area was quite dirty. They switched us to another room because they don’t have housekeeping at the time we checked in (which was to be expected, as we checked in at night). Great, we get to the other room, and it’s actually not much better! In fact, the bathroom floor was full of long black hairs. My husband (great man) cleaned the bathroom with a towel—and said the towel was dirty with dust (and hair) and that it was black. Eugh. The carpet in this room was dirty as well, just in different places. Oh, the window in the replacement room was greasy and full of hand/finger marks. I guess we should have stayed in the first room, as at least that bathroom floor only had one hair on it.. I’m unsure if housekeeping doesn’t like to clean the floors, or what, but the condition of the carpets and the bathroom floor makes me think they’re simply changing the sheets, wiping down surfaces (if that) and leaving the floor as-is, unless it’s in a condition which they can’t ignore.

The property was a good value, and it’s a modern hotel that is very attractive. It was close to our destination in Frisco as well.

Stayed in March 2024

The office is on the 4th floor. The 4th floor restaurant and lobby and where most people walk arnd 24/7 is very busy. People sleep on the 3rd floor and we could here what sounded like people dancing on the ceiling. Someone about 12 came down the hall on the 3rd floor scraping the walls early in the AM. The fire alarm went off at arnd 1:30pm and I opened our door and a lady needed to borrow a blanket and some shoes and we all had to go out into the cold and stand out there/car.(She was very nice) Fireman arrived and had to use hatchets to get into a room. We were told it was a false alarm. A free stay would be nice or something to make up for lost sleep 😴 I would have loved to have seen a mirror where the desk chair was that could have been used to be a make up mirror w the light that is there.

The detail in the decorations/color pallet and layout of furnishings. The pricing of food was not exorbitant. The outdoor seating faces the outdoor activities across to Lake Lewisville 😀 and their is the activity center right next door that has bowling/ax throwing/etc.

Stayed in January 2024

We were disturbed by maintenance being performed in the next room. Would have been nice if we were informed about it at check in wewouldhaveoptedforadifferentroom. A contractor opened the door to our room while I was away, fortunately my wife had the door chain on.

The room was nice the bed was comfortable. We had our dog with us so they offered a 1st floor room.

Stayed in January 2024

There are jagged edges over the coffee counter that gashed our heads. There was a-lot of light coming under the door. The door to the outside was also slamming all night (first floor room by the side exit door). A dog was also barking all night. The bathroom was pretty dirty from construction debris built up on the floor, grout, walls, and baseboard corners. There were spiderwebs behind the bathroom door.

The property is modern, new, and clean. Its pretty well insulated and soundproofed from road noise.

Stayed in November 2023

The shower/ tub was dirty. The hand towel had a blood stain on it.

Stayed in November 2023

Was a lot of construction going on, difficult to get into the hotel from the street. Could hear people running up and down hall. Internal restaurant not very practical, more like a bar than restaurant. Service poor, most item on menu pre-frozen.

Location to event, but was only hotel in the area.

Stayed in November 2023

The carpet in the room had obviously not been vacuumed, Room 203, crumbs and dirt all over the rug. Then got into elevator and same thing on carpet. Asked for a toothbrush since we forgot one and person at front desk said”All out can’t get one”

Stayed in November 2023

It was dirty. The bathroom was dirty when we arrived. Also, other family room had to be changed bc the sheets were still wet from previous guests. They came in to see the bed and quickly changed rooms.

Location

Stayed in October 2023

Poor WiFi Room key card did not activate exterior doors Front desk staff inexperienced and lacking in service awareness, poor communication efforts and disinterested in quality customer service…

Expected complimentary breakfast

Stayed in October 2023

Still smell the new building Paint.

New comforter fell comfortable.

Stayed in October 2023

Staff availability and communication

Location.

Stayed in September 2023

Reserved king room with wheel shower received call on way to The Elm saying they did not have so I was fine with that but stated still wanted king bed they said no problem. Upon arrival told no king had to do 2 doubles as kings were under construction. Got to room no TV service called and was told just installed a week ago and clerk knew nothing about fixing. Was offered another room but declined due to if one didn't work why would another. Not at all happy with entire stay as the clerk had kind of a take it or leave it attitude. Reservations were made way in advance and after a 10+ hour drive we expected what we reserved.

The clean room

Stayed in September 2023

Start construction EXTREMELY early. They say it’s done but it’s not. Started hammering and banging everywhere at 6am.

The ease to get to. Close to a lot of things

Stayed in September 2023

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Stayed in March 2025

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Stayed in March 2025

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Stayed in March 2025