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Reviews of Garrison Hotel & Suites Dover-Portsmouth, Ascend Hotel Collection 2 stars

200 Sterling Way, Dover, NH 03820, United States

#3 of 7 hotels in Dover

Guests' Choice

Review score

Based on 329 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    9.0

  • Facilities

    8.7

  • Staff

    9.2

  • Value for money

    8.4

  • Free WiFi

    8.6

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Showing 151 – 175

  • Reviewed: 12 May 2023

    4.0
    It stunk
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Everything was bad I wouldn’t stay there again

    Stayed in April 2023

  • Reviewed: 4 April 2023

    2.0
    Not a good experience.
    • Leisure trip
    • Family with young children
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Reserved a room for 3 adults - king suite w pull out couch. Couch mattress had no linens . When arriving at approx 12:45AM we wanted to go to bed but then had to wait for the front desk to bring linens to the room. King mattress was SO UNCOMFORTABLE, springy & creaked and cracked every time you moved. Hotel overall was clean but the pool was green, cloudy, and had a layer of slime all over the bottom. Possible manager, was RUDE and nasty. Had an attitude and was cursing and complaining in front of customers in the main lobby.

    The front desk staff was pleasant.

    Stayed in April 2023

  • Reviewed: 6 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    When we 1st got there we were put into a smoke filled smelling room, my daughter is allergic so they gave us a new room that smelled good. The beds were so hard that I have had a sore back since our 2 days there.

    The breakfast was great there.

    Stayed in March 2023

  • Reviewed: 1 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was big, clean, and exactly like the pictures posted. Great area, close to great bars and restaurants. Breakfast was good too.

    Stayed in December 2022

  • Reviewed: 27 December 2022

    3.0
    Never stay again!!!!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bed was warped horribly, the pillows were heavy and there was one hard and one soft, the bed creaked every time you moved, the heater sounded like a jet plane, and i reserved a room that was NOT accessible because we do not have a bathtub in our house and thought a soak would be a nice treat for the holiday but nope only a shower, no microwave in the room, shower drain was rusty, and Christmas night they locked us out of the room because they messed up our reservation and had to go all the way to the desk around the other side of the building to get back in. Not happy or impressed at ALL! Will never stay again!!!!

    The water pressure in the shower, since where we live we have a well

    Stayed in December 2022

  • Reviewed: 12 December 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The air/heat was crazy noisy and Definitely needed some service. I’m ok with dogs on property but allowing them to bark continuously was a bit much.

    The lobby is really nicely decorated and the breakfast was good.

    Stayed in December 2022

  • Reviewed: 7 November 2022

    5.0
    Sad to say we won't return.
    • Leisure trip
    • Couple
    • King Room with Kitchen - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We arrived after 11pm and we were tired and just wanted to go to bed. We've stayed here before and had a good experience. This time there was a distinct smell of cigarette smoke in the room. I called the front desk and let them know immediately - they offered to come up and check /spray. We opened the window and turned up the a/c fan and just dealt with it. It's a shame as we generally like the place- but at these prices the room should not have been made available.

    The location is convenient and the staff is always friendly and helpful.

    Stayed in November 2022

  • Reviewed: 3 September 2022

    7.0
    Nice place to stay
    • Leisure trip
    • Couple
    • Superior King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    All the fixtures in the bathroom were loose and the ice machine was broken.

    Breakfast, large room, close to activities,

    Stayed in August 2022

  • Reviewed: 23 August 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool had a bad smell it’s not clean water is not clear at all. The room was very small had bad location I opened the curtain was looking to a wall. the room had a bad smell too.

    it’s i downtime close to some interesting places

    Stayed in August 2022

  • Reviewed: 21 August 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Eggs were disgusting. Would have liked a waffle maker. Pancakes and bacon. Egg sandwiches. I know it’s continental and included in the price of the room, but you could do better for the price.

    We loved the beds and the quiet.

    Stayed in August 2022

  • Reviewed: 12 August 2022

    7.0
    Regardless of my recommendations above, overall is a good stay.
    • Leisure trip
    • Family with young children
    • King Suite - Accessible/Non-Smoking
    • Stayed 3 nights

    The room service. I was expecting to see the room cleaner coming to the room every day to change bath towels and bed covers and take out the trash like in other hotels.

    The breakfast was Ok; however, it was the same thing every day, and the location was small. It will be a good idea to add more options for breakfast, for example, eggs, fruit salad, etc.

    Stayed in August 2022

  • Reviewed: 23 June 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 2 nights

    we were disappointed that the tv did not work - the staff tried to remedy the situation the following day by bringing us two clickers, one to turn on and one to change the channel - we paid a lot of money not to have a working tv set up

    staff was nice, room was clean, surrounding area was nice as well

    Stayed in June 2022

  • Reviewed: 16 October 2023

    10
    I will stay again
    • Business trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing everything was great

    Amazing

    Stayed in October 2023

  • Reviewed: 9 November 2022

    10
    Aziza (I believe is her name), was amazing so kind and welcoming and helped us with all of our needs. the daytime staff
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The second floor had a strong order of marijuana. I believe it was from someone staying in the hotel.

    it was very welcoming and comfortable.

    Stayed in November 2022

  • Reviewed: 4 October 2022

    10
    it felt like a home away from home.
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the pool water was cold which was a bit if a disappointment but has no impact on our returning

    it was clean, well decorated, comfortable, and the seasonal decorations were such a wonderful surprise. every corner had something fun to look at. the traveling mummy was fun

    Stayed in October 2022

  • Reviewed: 26 August 2022

    10
    Staff was very pleasant from the start the room was very clean and comfortable!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rooms were very clean and the bed was super comfy!

    Stayed in August 2022

  • Reviewed: 16 May 2022

    9.0
    Wish i booked a longer stay
    • Leisure trip
    • Couple
    • Superior King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    only downfall was around 9pm we tried to go to the pool but the water was way too cold for us, the pool being one of the reasons we booked this hotel but realistically, it wasn’t a huge deal and we were very pleased otherwise.

    Loved the tub and the cleanliness of the room

    Stayed in May 2022

  • Reviewed: 9 November 2022

    7.0
    was upset that there was no flowers in room for my wife for our anniversary I had asked for some to be put in there and
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    nothing

    it was nice quiet and easy to find

    Stayed in September 2022

  • Reviewed: 2 May 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 21 April 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • King Suite with Sofa Bed
    • Stayed 7 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 18 April 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 12 April 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 12 April 2025

    10
    Exceptional
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 9 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 5 April 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

Showing 151 – 175

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