Couldn't access room until exactly the check in time.

Clean and comfortable

Stayed in September 2022

Great location - close to subway, shops, and food. Clean, comfortable room.

Stayed in August 2022

Good service, perfect location

Stayed in September 2022

Central location, easy check-in/check-out, spacious room, cozy bed. Great value for money!

Stayed in September 2022

maitenance forgot to check off a couple of things in my room that should of been taken care of.

very peaceful and quiet most of my stay I never even saw another person! Staff is nowhere to be seen yet it’s well maintained feed like your own place.

Stayed in August 2022

A microwave would have been helpful.

There was a high level of cleanliness and comfort. The room was quiet and convenient to why I stayed...Philly Naked Bike Ride.

Stayed in August 2022

I accumulated some trash during our stay and since unlike a normal hotel where we might have had a routine housekeeping I didn't have or was made aware of where I could dispose of it. Now this was just a minor inconvenience. The many positives on our stay clearly outweigh this one negative.

Everything went well. We particularly liked the "contactless" check in, the privacy and the secure password access.

Stayed in August 2022

I bought a room for 3 nights and was immediately given a refund after talking to hotel personnel... I don't want to play the discrimination card, but this was definitely discrimination...

Stayed in August 2022

There's not any staff on site.

Ｎo breakfast.

Stayed in July 2022

The "alternative" guest entrance 😒 Just replace the elevator. It seems like it's stuck regularly. It really puts a damper on the entire stay. The rooms aren't disgusting (the shower is very close), but they could use a DEEP cleaning once in a while. The corners in the bedroom are super dusty. The shower is small - install a shower head that detaches so people can rinse properly. Also, it would be lot less gross with a thorough cleaning.

Location Space

Stayed in July 2022

online checkin all.items need money, e.g arrive one hour early

Stayed in July 2022

All was excellent. It does not have normal TV channels (I could not find them) so you need to use google chrome to mirror your apps.

Big room with plenty of space for the family. Facilities are properly taken care of. Nice location (close to city center, supermarkets, etc.) It offers a microwave in the common area if needed

Stayed in July 2022

I was lost at the time of redoing the check out, I just closed the door and left

Amazing

Stayed in July 2022

Very noisy with what sounded like a train/truck/plane constantly running outside our window. One of our beds creaked like I’ve never heard a bed creak before - with absolutely every movement. Air con was welcome however blew straight at us making it uncomfortable at times but not that bad

Location to attractions & downtown. Room was really big. Beds were big. Linen was crisp & white. Toiletries were great. Shower was running cold but within an hour of contacting Sonder this was all sorted

Stayed in July 2022

The only downside was having to stream all tv..easy for us but may not be for others less tech savvy.

Sonder was a new experience for us. It was very clean and close to everything. I really enjoyed using the app to find places in the neighborhood. We will definitly look for Sonder properties on future travels.

Stayed in June 2022

Room was awesome. Anyone who says bad things about this hotel is crazy. Best value in the city!

Stayed in June 2022

TV didnt had any channels!

Clean property, huge bed and enough towels and the rest of stuffs for the whole stay! Great location, very close to city hall and the rest of Philadelphias History!

Stayed in June 2022

Elevator was not working, thus Lounge not accessible. Some people entered the room while I was in a meeting, without notice. Shower was terrible, dirty and hurts your feet. Entering the building is only done through their app, but it didn't always work, once I had to stay in call with them for 21 minutes to get me in. The room is very noisy, both internally and externally (no sound isolation from the streets). Room is older than photos advertised.

Stayed in June 2022

The lift did not work, our room was on the fourth floor. The stairwells we were dirty and smelly. The keypad for the building didnt work; we were locked out three times.

The room was very nice, comfortable, clean and well maintained. The room was lovely.

Stayed in June 2022

Unfortunately prior to and until the last day of our stay, the elevators were not working at all. We had to carry 4 pieces of luggage (some over 25kg) up to the 3rd floor when checking in and out. This was so inconvenient and the customer support team did not know when it would be fixed! We also got locked out of the emergency exit door on our 2nd night, for no reason (it happened to other guests too). We had to wait about 20mins on the customer service call before they were able to reset the codes and we could enter. Also, be wary of booking this place during Pride Month - it is very difficult to enter and exit the building during Pride concerts/parades since the location of this place is in Philadelphia Gayborhood.

We got a lot of space compared to our New York stay, and the place is well equipped. There are some shared areas (lockers, microwave, heater areas) and a drawer for additional supplies for your stay if required (the unit itself is very well stocked too). Bathrooms are nice and clean, and the duplex suite we got can actually accommodate up to 4 pax if needed. TV is huge and functions well for casting from your mobile device.

Stayed in June 2022

This business model is exactly how NOT to do things. The disconnect between Booking.com and Sonder has ruined my chances of ever reserving another Sonder property.

I have communicated with so many people, perhaps countless BOTS. This has been a terrible experience. I warn travelers against Sonder.

Stayed in June 2022

The elevator was broken and my room so happened to be on the top floor…I believe it was close to climbing 100 steps. Great if you wanted an added no frills work out as part of your trip. They did contact me via the app expressing that it was down and that god only knows when it would be back in service. So please make sure you ask them if it’s working ONLY if they plop you on the 5th floor.

Smack dab in the middle of the Gayborhood which would’ve been great if I celebrated Pride over the weekend because this location is literally in the center of the festival. Walking distance to just about everything. Reminded me a bit of the east village in NYC.

Stayed in June 2022

There are two reasons my rating is low. First of all the elevator was not working, which can happen but it was not repaired during our whole stay (5 days), since our room was on the 5th floor it was not great. The worse thing was the door lock was not working properly. We got into a situation where three different guest groups were standing in front of the building at 11pm and we werent able to get inside for almost an hour since non of the codes worked. It was horrible. If it was not for someone going out we would be probably standing there until this day. Since there is no contact number on the door and the wifi is not working outside and we did not have the internet in our phones there was nothing we could do at the moment since there is no staff in the building at any time. For the price we paid for the accommodation I would expect better service.

The room was nice and clean. The bed was comfortable and the room was quiet even when it was really noisy outside.

Stayed in June 2022

The Sonder messed up my reservation. we booked a King Deluxe room through a modification booking, it received a king room. Discussion regarding the incident was done entirely through texting and the situation was not resolved in my favor.

The property was safe and secure and located downtown.

Stayed in June 2022

The staff on the ground at the property were challenging to deal with and unhelpful in advance even when I called with concerns regarding the elevator not working due to my mobility issues caused by an injury and we difficulty getting in and out of the building using the access codes as did other people staying in different rooms.

The only thing that I liked about this property was the international team that continually tried to help me through the app and when I phoned the international help desk line. The responses and attempts at help that the employees gave through the app and the phone line were the only bright spot when it came to the short stay we had at the hotel. Sadly, regardless of what they tried to do or the help they attempted to give us, the team on the ground at the Arco were very unhelpful.

Stayed in June 2022