We had made a reservation for two beds because we we were traveling with small children … there wasn’t a room available when we arrived with this set up and so solution took a long time at check in and we had two tired kids wanting to get to bed.

Friendly staff

Stayed in March 2023

Roof top bar was closed. Only a very small reception area. Restaurant and bar were run seperately and at busy times it was dificult to get seated/served.

Location of the hotel was perfect for us. Rooms were clean and the staff were all very friendly. Restaurant served lovely meals and had equally friendly/welcoming staff.

Stayed in February 2023

Although it cost almost $250 per night, the view of the room was to a terrace junkyard. I was very disappointed with it. The room also was very basic and the bed was very small. The worst was the breakfast. There was hardly anything; the staff didn't care and flies everywhere.

The location is good and the staff was helpful.

Stayed in March 2023

no sink stopper. Pillows were absolutely horrible. They must have been purchased at Dollar Store

close to restaurants p

Stayed in February 2023

The room was much smaller than anticipated. We didn’t have much of a view. The cost for what we received was not worth it.

Stayed in February 2023

Rooftop closed. Location unsafe. Price too high for what is was.

Stayed in February 2023

Bed was to small

Wify

Stayed in January 2023

Location, area not great… Hotel price did not show the tax!…

Stayed in February 2023

I didn't like that I was paying for a four star hotel experience but I did not receive a four star experience. There were no amenities at this hotel - no pool, no gym, no hot tub. I'm unsure as to what makes this hotel a four star hotel if they have no amenities - they also didn't have a hotel room that was four star quality. There were no tissues in our room - what kind of hotel doesn't put tissues in their rooms? It was an outdated room technology wise as well.

The hotel was very beautiful. The staff was very helpful and kind. I really liked the look and feel of the hotel in general. The room we were in was small but still cute. The bathroom in our room was super pretty - the black tile was a very good choice!

Stayed in February 2023

We were locked out of our room for a couple hours, which was very problematic. My wife is a diabetic and her insulin was locked in the room along with a large sum of cash. Also, communication with the person trying to unlock the room was impossible, because of a language barrier.

Front desk personnel was awesome!!

Stayed in January 2023

Room was noisy due to some machines or maintenance stuff, was hard to sleep. There was nothing to make the room comfortable, missed basic amenities.

Location was good

Stayed in January 2023

everything was deceiving. awful location . extremely expensive for what it is. putting the photo of the building across the street is not correct

Stayed in January 2023

room 312 the window is frosted i guess there is a reason for it but did make the room a little unfriendly.

Stayed in January 2023

No bathrobes as per description on our booking summary. The reception had no cash to help us out with change for the cab. No water in the room Slight musty smell to our room upon arrival

Comfy beds and stylish bathrooms but only chosen as it was perfectly located for our cruise

Stayed in January 2023

Bugs in the bathroom.

Stayed in January 2023

Facilities need a sprucing up.

Location

Stayed in January 2023

The front desk staff was rude. Acted like you were bothering them. Quick, curt short answers with minimal eye contact. Wasn't greeted when we came in the door or acknowledged anytime throughout the visit. Our TV didn't work and we were placed in a handicapped room across the way. I will never suggest a say at this establishment. Photos of the place are very misleading.

Nothing. For the money it was the worse experience I've ever had with a "hotel"

Stayed in December 2022

found the staff were not welcoming

location was good

Stayed in October 2022

If you have the choice don’t stay here. The only reason is the downtown location, but there are homeless people outside and many better options. There is no pool, nothing in the gym and the rooms are old fashioned. Also it is expensive. Keep searching

If you have the choice don’t stay here. The only reason is the downtown location, but there are homeless people outside and many better options. There is no pool, nothing in the gym and the rooms are old fashioned. Also it is expensive. Keep searching

Stayed in January 2023

no lobby, no explanation by staff of property amenities, rooftop in renovation, gym too small basically claustrophobic, no king beds available except for presidential suites, horrible view from room

location, nice bathroom

Stayed in December 2022

front desk lady was rude during day time but during nigth the guy was humble

NA

Stayed in December 2022

Rooms and hallways are smelly of mold and the smell is masked with airfresheners... not a great combination. Hotel is located next to a low income housing facility...

Staff are very friendly, location is ok.

Stayed in December 2022

pricey

close to the cruise port

Stayed in December 2022

the bed is too small. the pillows are horrible!!

it’s very well located.

Stayed in December 2022

uncomfortable bed.

very nice room

Stayed in November 2022