the only thing that we missed a bit was a bar or cafe in the lobby. the hotel lobby is beautiful and it would be so nice to have a nightcap in the lobby before turning in for the night.

wonderful staff, service was just impeccable.

Stayed in April 2022

I requested to add an extra bed in our room through booking.com more than three thimes but got no reply then e-mailed directly to the hotel but no reply.

They upgraded our room to suites so that we could stay very comfortably in two rooms.

Stayed in April 2022

Hotel seems old, cracking paint in corridors. At least one elevator always out for maintenance. Shower inside bath a bit cramped. Hotel could do with refurbishing. Very expensive for an old tired hotel however excellent location and staff.

We enjoyed the location, comfortable bed. Staff were exceptionally friendly and helpful. The property looks a bit tired for the exorbitant price to stay.

Stayed in September 2024

Bathroom

Stayed in June 2024

I came from a much nicer hotel for less. It was small and dark and felt dated. The room I was in had no chandelier or fireplace.

The staff was so friendly and helpful. The note, flowers and chocolates in our room were so nice.

Stayed in April 2024

Terrible hotel! We read a lot of good reviews and decided to choose it. This was a big mistake. The rate of the hotel maximum 3*, not 5* at all. We were shocked that there was no cleaning at all. After their cleaning we had pieces of food on the floor, rubbish, towels were dirty, bathroom was dirty as well. So you are literally checking into the dirty room after previous guests. Shock! The hotel is also being renovated, so all the upper floors are covered with a construction grid and you will not have any view. About which no one warns of course. The hotel itself very old, mattresses so old and has no shape, seems they don’t change them at all. The pillows are very not comfortable, for sure you can’t choose another. The furnitures so old and shabby. But of course, all of this is not as important as dirt, unsanitary conditions and lack of cleaning.

Terrible hotel! We read a lot of good reviews and decided to choose it. This was a big mistake. The rate of the hotel maximum 3*, not 5* at all. We were shocked that there was no cleaning at all. After their cleaning we had pieces of food on the floor, rubbish, towels were dirty, bathroom was dirty as well. So you are literally checking into the dirty room after previous guests. Shock! The hotel is also being renovated, so all the upper floors are covered with a construction grid and you will not have any view. About which no one warns of course. The hotel itself very old, mattresses so old and has no shape, seems they don’t change them at all. The pillows are very not comfortable, for sure you can’t choose another. The furnitures so old and shabby. But of course, all of this is not as important as dirt, unsanitary conditions and lack of cleaning.

Stayed in January 2024

Hefty overpriced

Only location

Stayed in August 2023

THERE IS NO REAL CONCIERGERIE IT INOT REALLY AN HOTEL WITH THE SERVICES GOING WITH AND MOREOVER THEIR COMPUTER SYSTEM IS COMPLETLY OUT OF ORDER SINCE THEY CHANGED IT IN MARCH THEY EVEN DONT KNOW HOWM UCH YOU HAVE TO PAY I SPEND ONE HOUR AND THEN 40 MNS IN ORDER TO GET AN INVOICE HOPEFULLY CORRECT ! THEY DO ONT UNDERSTAND WHAT IS AN ADVANCE OR A DEPOSIT PAYMENT ..... THEY CHARGE YOU FOR NEWSPAPERS THAT YOU DID NOT ORDER WE HAVE ASK TO GT A LATE CHECK OUT UNTIL 2 O CLOCK INSTEAD OF NOON TIME THEY HAVE REFUSED IMMEDIATLY IN FZCT I WILL NOT COME TO THIS HOTEL AND I WILL DEVINITELY NOT RECOMMEND TO MY FRIENDS

Stayed in May 2023

This hotel forgets it’s in the hospitality business. Part of this hotel in the building are tenants. The front office is simply that. It’s not welcoming or helpful or gracious, but simply business is business. I was very disappointed after notifying the hotel that they have double charge my credit card at including tax $900 a night when it wasn’t authorized and took me 10 days to get the money back with my bank’s help. there are a lot of people in the front lobby who aren’t necessarily working, but chatting back-and-forth and sort of like a very employee break room chatter. I have stayed at other hotels in New York, which are much more welcoming, clean, updated, elegant customer oriented for a third the price there is a restaurant attached to the hotel, which is lovely, but I know Way seamlessly works through the hotel I strongly suggest you look at other hotels before booking this hotel.

beautiful entry, location, housekeeping & room service staff gracious & professional

Stayed in November 2022

I didn’t like my room at all. It’s modern decor was not the classic, soothing and functional hotel room I expected at the Sherry Netherland. I found it difficult to find and operate the light switches because they are black buttons on black surfaces. When the room phone rang I couldn’t find it easily given the unconventional bedside table - which is only a nook. After giving up on figuring out how to turn off the overhead light when I went to bed I called for assistance. The gentleman who responded very quickly had to like me search to find the barely visible button but he did and I could darken the room at last Nothing in the descriptions of your rooms even hints at modern decor - and I was told different styles as well - in your hotel rooms. Not good or fair in my opinion.

Staff were very helpful and pleasant.

Stayed in October 2022

No windows in the room. Poor lighting and bad views

Location, traditional decor, personalised service

Stayed in November 2022

No plugs in bathroom ! Really inconvenient!

Was great a place! great location! Great Staff

Stayed in October 2023

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Stayed in February 2025

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Stayed in December 2024

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Stayed in November 2024

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Stayed in November 2024

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Stayed in November 2024

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Stayed in September 2024

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Stayed in September 2024

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Stayed in June 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in April 2024