The television did not work properly

Location was great and the breakfast was very good

Stayed in June 2023

The room AC wasnt working well and the outlets along one of the walls didnt work.

The bed was comfortable

Stayed in May 2023

No access to premium channels Not even a guide to remote which made for scrolling through channels that had many commercials Ridiculous!

The location and grounds are great

Stayed in April 2023

the restaurant was overpriced and understaffed

location was perfect

Stayed in March 2023

Bathrooms need to be updated. very average for the price. Hotel lacks charm, so does the staff.

Good location

Stayed in March 2023

Traditional hotel design from the 80s. Needs update in common areas and rooms. Jacuzzi not working. Reserve restaraunt very nice, but no other options.

great location, beach access

Stayed in February 2023

room rate high, pool not heated, bikes not available

nice location, comfortable rooms

Stayed in December 2022

The lack of in hotel dining due to abbreviated serving hours. From 10:30 to 5 there’s no food available. the cafe is a joke for snacks and sundry items. It has good coffee service but no stock and they close at 3.

beachfront location

Stayed in November 2022

The bed sheets were the roughest I’ve ever felt and thick. The towels were also rough. The big shower head looked nice but you couldn’t use it without wetting your hair which I didn’t like. Also couldn’t find anyone to help get luggage out of vehicle or a cart to carry luggage

location. right on beach and at the little shops

Stayed in November 2022

hotel staff while friendly didn’t go out of their way to make our stay the best possible. housekeeping didn’t run regularly even though we paid full price for a room and anytime we needed something I had to hunt someone down because calling the front desk was useless. also the restaurant that was supposed to be convenient at the pool/beach wasn’t serving food most of the week we were there only drinks at limited hours.

beautiful ocean front hotel, close to restaurants, beach, and shop.

Stayed in September 2022

beds and sheets not comfortable

location

Stayed in August 2022

I needed a pen and paper to take notes in the morning and if I’m going to pay close to $300/nt I would expect a small pad and something to write with in the room. Simple things mean a lot. Breakfast Buffet: cold hard biscuits. We are in the south. Please provide good biscuits that’s are not over baked and hard. I’d also suggest using smaller serving containers for the hot food. That way they don’t fill it up with eggs and bacon and sausages and then let it sit out and re-cook it’s self and become tasteless. Use smaller and fill it up more often, forcing them to cook fresh food more often. Service was great and personable. Thank you

Location, interior design, friendly and happy staff, well kept. Checked in late after a rough day of travel and craziness. Checked in and the nice young man at checkin was so nice and accommodating and he had such a good humor he made me smile and laugh and lifted my spirits. It takes a good personality who can “read the customer” and respond. He was delightful. Sorry I didn’t catch his name but I am sure you can find out. He deserves a pat on the back.

Stayed in August 2022

The room/view was not worth $400+. The pool bar ran out of cocktail mixes the day we got there and then overcharged us for drinks. The pool area was dirty, dirty cushions and had trash on the ground from the night before. The front desk staff/concierge staff didn't acknowledge us as we walked through the lobby throughout our stay, no one was manning the valet (though the staff that were called up to help were very nice). When I brought up the issues with the drinks being overcharged, I had to repeat the circumstances multiple times, they left me to wait at the counter with no direction of what they were doing or how long the wait would be. I had to ask another staff to find out what was going on and why it was taking so long as we'd already checked out and needed to be somewhere else. Pretty sure we could have had a better or at least similar stay at the Home2 Suites by Hilton next door for $200 less.

Convenient location, the cleaning/housekeeping staff were incredibly friendly throughout the hotel and did a great job on cleaning our room. Housekeeping and cleaning staff were great about speaking and greeting you in different parts of the hotel.

Stayed in July 2022

Room wasn't ready on time. Room could use a refresh. Damaged furniture should not be an issue at this price point. Bathroom lacked place to hang towels near shower.

Location

Stayed in May 2022

many changes since my last stay and none for the better

location

Stayed in April 2022

The food was horrific, service was insufferable. I tried to complain to the front desk and was informed ,"this is the front desk!!" The staff was poorly trained. This is not a $500 per night hotel, at present.

Beautiful hotel in a great location

Stayed in May 2022

Not many dining options either inside or outside hotel. Hotel had closed casual restaurant. Local restaurants were either full or super busy for the weekend. Book dining in advance.

Loved Jekyll Island, but it's an expensive place to stay. Westin was perfectly fine, nice room. Good location next to shops, beach and restaurants.

Stayed in April 2022

Check in was supposed to be at 4pm. we arrived at 4:15 and our room still wasn’t ready. We had to kill time for almost an hour till it was ready, which was very frustrating because we were only visiting the island for one overnight and had a busy schedule. We were not compensated for this delay although it was mentioned when we asked about our room delay. Our room was fine, but wasn’t as nice as we expected. The cafe was out of sugar for their coffee, which seemed pretty strange and again disappointing and inconvenient.

The location was great. The terrace was beautiful.

Stayed in April 2022

The location, the cleanliness, how dog friendly it was and the Restaurant.

Stayed in December 2023

bar closed too early for a Friday night

close to event we were attending. excellent breakfast buffet

Stayed in November 2022

Everything was great

location

Stayed in October 2022

I wish there was a microwave in every room.

The location to the beach and the staff was very nice.

Stayed in June 2022

restaurant food not prepared to taste

location

Stayed in May 2023

The price was too high for the value.

The property is close to the beach and shops.

Stayed in November 2022

pool bar closed at 6. when you really wanted to relax by the pool and have something to eat or drink. the bar was closed.

walking distance of eating

Stayed in June 2022