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Reviews of Tru By Hilton Chesapeake- Greenbrier 3 stars

1570 Crossways Blvd., Chesapeake, VA 23320, United States

#6 of 39 hotels in Chesapeake

Guests' Choice

Review score

Based on 85 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    8.6

  • Value for money

    8.3

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Showing 1 – 25

  • Reviewed: 5 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    I would like closet and drawer space. They have space to put your items that is in the open. Not enough for more than one in the room. I always travel with more than one person.

    I am a repeat customer for this location. The staffing always courteous and helpful. The breakfast is always exceptional. The overall experience is always pleasant. Quick accommodating check in and check outs. Just a great place to stay. I certainly will be back as always.

    Stayed in March 2025

  • Reviewed: 28 March 2025

    7.0
    Clean and quiet and conveniently located for us.
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 2 nights

    Clean, quiet and conveniently located for us. Couldn't ask for more.

    Stayed in March 2025

  • Reviewed: 2 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 3 nights
    • Submitted via mobile

    no visible microwave

    customer service

    Stayed in December 2024

  • Reviewed: 17 September 2024

    7.0
    Staff was great , the stains and towels smelling bad I could have done with out
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Television didn’t work and one of the beds had stains on comforters . Towels smelled really bad

    New looking

    Stayed in September 2024

  • Reviewed: 30 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Not enough parking. We had to park in the lot of the restaurant next door.

    Breakfast was good

    Stayed in June 2024

  • Reviewed: 20 June 2024

    7.0
    Convenient location to VA Beach and Norfolk
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 2 nights

    The staff we encountered were all pleasant and helpful. The beds were comfortable. I'm not sure this since this was our first visit to the area, but I feel the location was in a good location between VA Beach and Norfolk.

    Stayed in June 2024

  • Reviewed: 31 May 2024

    9.0
    Worth it for the price
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Clean and modern

    Stayed in May 2024

  • Reviewed: 31 May 2024

    9.0
    Very nice area and nice hotel
    • Solo traveller
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 2 nights
    • Submitted via mobile

    Only neg is my rooms bathroom could have been cleaned better.

    Very new and interesting decor. Staff was very helpful and nice.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 2 nights

    Wish it was nearer to Princes Ann area.

    breakfast should have cheese on the side for those who want it to add as needed.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    It could have been cleaner.

    Close to the highway.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    Overall, I was pleasantly surprised and satisfied with my room and its cost.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 1 night

    The breakfast was so-so; OK, but not memorable. The porridge (oatmeal) was dire. An apple in the fruit bowl had a big rotten spot on it.

    The beds were comfortable and the shower was excellent. It's a strange thing to say, but the shower gel, shampoo and condition -- provided via squeeze tubes mounted on the wall -- were outstanding.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    9.0
    Comfortable bed, clean rooms.
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 2 nights
    • Submitted via mobile

    Comfortable & clean

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Great value for money at a newly built property.
    • Leisure trip
    • Solo traveller
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    New property, impeccably clean and the complimentary warm breakfast was very good!

    Stayed in April 2024

  • Reviewed: 25 February 2024

    9.0
    good hotel. great location.
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 2 nights
    • Submitted via mobile

    housekeeping walked in room with no announcements and shower only had one setting that had good pressure and that setting was hard

    clean and friendly staff

    Stayed in February 2024

  • Reviewed: 20 February 2024

    9.0
    Short and lovely
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 1 night

    The breakfast even thought there was a variety to chose from it was sadly served cold, also part of the equipment was out of service. The breakfast area seem sticky and the booth chairs for toddlers weren't clean.

    The location was centric just what we needed for our short stay. The room was modern, clean and comfty. We were greated by a plasma tv with our name. The bathroom amenities were wonderful and the beds quite comfty.

    Stayed in February 2024

  • Reviewed: 3 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 1 night

    It would be nice if the A/C could be turned off at night. Had to listen to it all night even after turning it off at the thermostat. There is no fresh air circulation in the room only ultra dry stale air making it difficult to breath.

    Great staff and facility. Breakfast was great. Location is surprisingly quiet and secure.

    Stayed in February 2024

  • Reviewed: 3 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    Internet access was not great.

    Clean and comfortable. New and modern

    Stayed in February 2024

  • Reviewed: 24 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    The soap and shampoo was a little harsh, more than typical hotel soaps. There was a random plastic bead in one of our coffees that appeared to be in the coffee/creamer.

    Loved the cleanliness, the staff were friendly and accommodating for our late check-in. Very nice snacks were available and the breakfast had a lot of options. If you're doing immigration processes from out of town, I would recommend staying here the night before. Bathroom soaps were sustainable and trash was separated for recycling. The coffee tasted good. The room was quiet. There was also a cute greeting in the room as a neat touch!

    Stayed in January 2024

  • Reviewed: 2 January 2024

    9.0
    Good
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    My husband and I did not like the feel, it look and felt like a daycare and dorm style rooms. When we travel, I do not want to feel like I am in a dorm room. Tru style is not for us. If it was the only available hotel we would stay again. The staff was friendly and it was clean.

    Good

    Stayed in December 2023

  • Reviewed: 28 March 2025

    10
    It was a wonderful stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 1 night

    People slamming doors and speaking loudly outside in the hallway.

    The breakfast, room, pool table, parking, and the staff customer service.

    Stayed in March 2025

  • Reviewed: 18 March 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room with Walk-In Shower
    • Stayed 2 nights
    • Submitted via mobile

    Location was super nice. Close proximity to multiple restaurants and shopping.

    Stayed in February 2025

  • Reviewed: 30 November 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Did not eat

    Stayed in November 2024

  • Reviewed: 12 November 2024

    6.0
    Was nice comfortable room that is in a good location.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    The room was not completely clean. Had to wipe down some things that were pretty obvious. Hard to believe the cleaning staff missed it.

    The style and decor are nice. The staff are friendly and helpful.

    Stayed in November 2024

  • Reviewed: 11 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 3 nights
    • Submitted via mobile

    When we arrived they said the room wasn't ready. Well we couldn't get in our room till 4:15 PM. We were not pleased with that as we had plans for dinner at 5 and barely made it in time.

    Very nice, clean, nice staff, good breakfasts

    Stayed in September 2024

Showing 1 – 25

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