The room was not good size for the price. Also was put on a family room floor and that was not done by request. Would have been better to be put back in the room from previous stay since it was a day apart.

Stayed in March 2025

For the price, breakfast should be included. The $20/person for breakfast is not worth the price

Stayed in March 2025

One of the showers in my room had a faulty shower head and couldn’t be used.

Proximity to downtown.

Stayed in January 2025

It was a little dated. There was a big crack in the bathroom sink.

Close proximity to train station and other things we planned to do while there.

Stayed in February 2025

The ubication and

Stayed in March 2025

Staff wasn’t friendly. Coffee was terrible.

Family room was spacious

Stayed in March 2025

Pull out couch broken, shower leaked, refrigerator didn’t work

Location was good, staff helpful, very clean, spacious

Stayed in February 2025

There’s a lot of construction going on in the street and at one point there was tons of garbage that we just had to walk by. I know that’s pretty normal for New York, but it still is not fantastic to look at or smell.

It was close to many things that we wanted to do. The staff was helpful answering our questions. The beds were very comfortable. I slept like a rock, which surprised me because I know New York is very noisy.

Stayed in February 2025

Staff at night was not welcoming.

Room Location

Stayed in February 2025

1. Luggage storage - This hotel DOES allow you to drop your bag pre-check in and post-check out, which is a must in Manhattan. That said, it's all kept in an unsecured room anybody can walk in and out of at any time, grabbing any bag they so choose. At minimum, I'd prefer the hotel lock the door and give tickets, then have you drop your bag. 2. Room service - The room service here is actually terrible. Our first attempt was simple: a $5 sugar free red bull that was on their menu and available to order. They called us 20 minutes later to tell us they didn't have it but had full sugar version. Fine, they bring it up another 30 minutes later. Our second attempt was breakfast the day of check out. We ordered 2 toasted bagels with cream cheese, a parfait, and a glass of orange juice. 20 minutes later they call and don't have the parfait but can't refund a singular item from an order. I have to place a new order and they'll refund the 1st one. Except they refund my new order (so now unsure if I'm getting my food and if I'm getting money back for that overpriced parfait). 20 more minutes pass and I call just asking for a total refund because we've already given up and ordered DoorDash. They confirm, then 5 minutes later they show up with a small cup of orange juice (half the volume of the photo) and a handful of small, untoasted bagels with single serve packets of jam, butter, and Nutella. Not a single thing was the same size, description, or visual as the menu. We immediately threw it out. TL;DR: don't order room service. It's a rip off, and there's a $1.50 slice like 90 seconds away.

The property was clean, comfortable, and very spacious for a NYC stay. There are 4 elevators, so you're rarely waiting long for one. It's also a 2 minute walk from the 34th & Penn Subway station, which makes it incredibly easy to get all over the island. The front desk staff was also excellent, particularly on our day of check in when Crystal helped us out! She really went above and beyond to help us out and resolve a small issue with our booking, allowing us to start our vacation stress free.

Stayed in February 2025

Some of the lights in the room didn’t work. Phone in the room didn’t work. No free hot breakfast that was initially advertised on Booking.com. Very little info about the Hotel …usually there is a binder, or booklet in the room that tells you all in the ins ,and outs about the place you are staying, but that wasn’t the case. Staff seemed tired , disconnected, and unmotivated. I was never issued a receipt. Usually they either slide it under the door, or you pick it up when you turn in your key in the morning, but again nothing..I monitor my credit consistently, so as long as I don’t see any errant charges I guess it’s not a big deal. Just odd…

Great Location. Relatively easy to find. Room was comfortable, it was a cold snowy night and the room was very well heated. Lots of space in the room with extra bedding (which wasn’t needed as it was only me)..Plenty of Linens and Storage Space. Free Keurig Coffee and Tea.. I had a good nights sleep.

Stayed in February 2025

The breakfast could have been better. They serve the same breakfast everyday with no variations.

Location was great. Easy access to places that you were normally visited in NYC.

Stayed in December 2024

It will be better if include breakfast

Location and price

Stayed in January 2025

Gym oversold in pictures

Location

Stayed in December 2024

Loud music playing at night time and throughout the night

Location was excellent

Stayed in January 2025

Everything was great

Location

Stayed in January 2025

Bad smell in room

Perfect location

Stayed in January 2025

The floors were in major need of mopping and were borderline sticky in a few places. Both pull out couch mattresses were broken down and barely useable - the springs and mattress need replacing. We stayed in rooms 401 and 414.

We stayed in two of the premium family rooms with a large group of 15. Loved that there were two bathroom in each unit. Queen beds were comfortable.

Stayed in December 2024

Great staff. Clean. Great location.

Stayed in December 2024

Staff very rude, typical new york style. Facilities old. Room was too cold. Window was leaking cold air from.outside and the room heater sounded too loud like a hair dryer. Staff could not provide a cup of ice from the bar and the ice machine was constantly out of service. Instead, they asked me to go buy outside even when I insisted it was for medice use, back pain relief. Room service was good tough and no carpet floor. I could have the best value for my money booking other hotels had I scheduled my trip earlier. I advise you to do the same.

Location

Stayed in December 2024

No fridge in one of the rooms we stayed in

Beds very comfortable, housekeeping made room nice, front desk very welcoming and efficient

Stayed in December 2024

There was no shower curtain for our shower.

It was in a great location.

Stayed in December 2024

Very close to everything 6 min walk to Madison Square Garden! Hotel very clean and even got a free upgrade to a family room!

Stayed in December 2024

The property was old and shabby looking. Rooms open used as storage and in poor state. The best part for us was our room and location.

We stayed in the family room 901 for 6 people. It was a fantastic room for our family with good room and two bathrooms. Perfect and comfortable.

Stayed in December 2024