while hanging out in the lobby with friends and family we could not open the bathroom doors with our room keys. we would have to either go to our room or get a key every time from the desk.

Stayed in June 2023

Front desk was understaffed and the front drop off location is always crowded; making vehicles have to double park. In all fairness this seems to be standard in New York.

Location, room size, comfortable, and reasonably priced.

Stayed in May 2023

it felt like it’s starting to look a little run down compared to the internet photos. Our room was clean-ish, bedding and towels were great but felt like it needed a deeper clean, long black hairs on the shower floor, and a build up of dust on the room divide (my child found this) but overall for the price, location and family rooms I would recommend it.

Great location. The family room was nice and big.

Stayed in June 2023

There is some construction being completed near the location while we were there and would back up traffic some

The hotel is located in an excellent location. There is a Starbucks and McDonald’s at the end of the block and within walking distance to The Edge.

Stayed in June 2023

This hotel does not communicate with Booking.com. I called several days in advance to change my reservation from Tuesday through Friday to Wednesday through Saturday. Booking told me the hotel did not answer any of the numbers provided. I also tried to call the hotel, twice, on two different days. I prepaid $1,629 for my stay. When I arrived on Wednesday I was told I was listed as a no-show and reservation deleted. After a wait for the hotel to contact someone I was told there was no communication on record for Booking but I could stay Wednesday to Friday. I lost my money. We booked at the hotel next door for the one night Friday. I did note that whenever we called the desk, NO ONE ANSWERED. Someone owes me money. Would not recommend this hotel.

Location was good

Stayed in June 2023

The Bar area wasn’t always staffed, so there were times when we couldn’t utilize the bar. However, when staffed, the staff was pleasant and helpful.

We enjoyed the size of the room, especially for New York. The beds were very comfortable. The staff was pleasant and timely with requests. The room was cleaned every day. Subway was close along with Penn Station. Next to a police station, so we felt safe. Restaurants within walking distance. Overall a great stay!

Stayed in June 2023

The elevators were inconsistently down but there was always at least one available to use.

We honestly had bathroom troubles and they quickly got an engineer the next day to fix the issue! The rooms were also nice and comfy as well.

Stayed in June 2023

the $150 security deposit took me by surprise, had to re budget for the trip, only disappointment was the gym, very dirty, few bits of equipment some of which were out of order and hardly any space at all. would classify this as a 3 star personally.

decent size room, close to public transport and tourist attractions including the bus tours-waking distance to a lot of places empire state building, times square, hudson yards etc, staff helpful, rooms clean and tidy everything worked well the amenities ironing board, Tv, coffee machine, hair dryer, great for the location/price.

Stayed in May 2023

I ordered a king room and it was a queen bed

Clean

Stayed in June 2023

We didn’t have breakfast - also a lot of commotion going on in the wee hours of the am

We didn’t have breakfast Staff nice A lot of construction going on Room clean and hotel easy to get to

Stayed in June 2023

After a month I am still waiting my deposit to be recovered and nobody answers my requests. The deposit should be accepted in cash, so the customer can receive it back right away or at least the same day of check out.

the hotel is fine

Stayed in May 2023

There’s just a couple small things that I feel like are off. Like they’ll keep your bags fir you after you check out, but not give you a tag or anything to organize it. The room keys are blank and you have to actually check out and turn them back in. Small complaints, really.

Great location, easy check-in, super comfy beds/pillows, friendly staff. The shower had good pressure and got hot pretty quickly. There’s a little bar in the lobby that’s fun to stop at after a long sightseeing day.

Stayed in June 2023

Bathroom, the head shower make the bathroom all wet

I love the location and the complimentary meals

Stayed in May 2023

dark

good location and friendly staff

Stayed in June 2023

Cleanliness

location and space to sleep our whole family of 6.

Stayed in June 2023

two bathrooms or an extra toilet & sink, in family room would have been ideal

clean, welcoming & great value for money for a family of 5

Stayed in May 2023

No drinking water in room.

Big room and good location.

Stayed in June 2023

it was clean, beds made/rooms cleaned every day. nice quiet location. was small and cosy not too busy. air conditioning in room. staff were friendly, breakfast was nice if slightly limited.

Stayed in June 2023

Having spent the majority of each day out and about, the value for the price would have been better if breakfast was included.

Location was central to our activities for the days in the city. Walking distance from Penn Station and to the Port Authority to grab bus back to airport.

Stayed in May 2023

The location was great. Theater room was large enough to sleep 6. Staff was friendly. We had service daily for clean towels, beds made and trash taken out. The room/property was very outdated, only complaint for the price we paid.

Stayed in May 2023

lobby small and crowded! rooms were nice! 4-6 ounce coffee 4 bucks is unbelievable!

location

Stayed in May 2023

no spa

Stayed in April 2023

We could hear the elevator going up and down through the bathroom and had to close the door. Bathroom wasn’t really clean. Bed was hard. Hanging light above one of the beds was hanging crookedly and looked like it was going to fall out of the ceiling. Wasn’t informed when booking that parking wasn’t including in the fee. Parking was outrageously expensive.

Room was spacious and so was the shower

Stayed in May 2023

My bed sheets had blood stains and I had a hard time calling down to front desk for help. Water was getting on the bathroom floor under glass shower door.

Staff, and location

Stayed in May 2023

Parking was difficult.

The location was good.

Stayed in May 2023