Location is very central in old quarter! Staff is very nice, Sandy especially!

Stayed in April 2025

Nothing

It was beautiful and had amazing personal amenities. Staff was so accommodating. Buffet breakfast was beyond expectations and great!! Highly recommend

Stayed in March 2025

I loved the hotel and the it's located in the heart of the city, Sandy was really hospitable and gave me a room upgrade as well.

Stayed in March 2025

Didn’t love the brekkie, pretty basic but still fine. Don’t expect anything spectacular.

I chose this hotel firstly as we were being dropped off by the bus from Sapa at 10.30pm and it literally was 100mtrs away. Location great, not much after hours noise. Comfy huge bed.

Stayed in March 2025

We had a great time Sandy was great

Stayed in March 2025

Sandy the manager is very nice. In the morning with Smile Started Our Day.

Stayed in February 2025

The position is great, the room is very comfortable and I appreciated Sandy and her team.

Stayed in February 2025

Great location, perfect walking distance to the lake, french quarter, and old quarter, but also quieter being just out of the busy street. The room was very spacious and comfortable. Sandy and the staff were very friendly and helpful with tips and organizing things for us. Family friendly!

Stayed in February 2025

Nothing

The room is good, view is nice. Hotel offer late check out and I appreciate. Friendly staff and manager Sandy. Good food, best location. I will recommend. And I come back

Stayed in February 2025

I had issues with consistent hot water. The staff was really helpful & fixed it but it still didn’t stay hot for as long as I’d have liked but was better. (It was cold in January.) They offered to let me switch rooms but didn’t want to repack all over again.

Great location by the lake & old town. Easily walkable. Helpful staff. Rooftop view is nice. Free breakfast - order the pho or off the menu for best options.

Stayed in January 2025

No

Everything is wonderful, fabulous. Sandy manager and all the staff of this hotel are very helpful. Best location and nice food. I will highly recommend

Stayed in January 2025

Wonderful staff, especially Sandy. Great location, comfy beds. Loved our stay.

Stayed in January 2025

No

Breakfast is good, Sandy reception manager is very friendly.

Stayed in December 2024

Room is large nice view with balcony, breakfast is very good and delicious. The tour is good too. Convenient location. Would recommend Staff is very friendly and manager Sandy is very helpful

Stayed in November 2024

I had an amazing stay at Authentic Hanoi. The hotel's location is perfect, nestled in the heart of the Old Quarter, making it easy to explore Hanoi's vibrant streets. The staff were incredibly friendly and welcoming, always ready to assist with a smile. Sandy, the manager, is a gem! She greets you with a warm and genuine smile, making you feel right at home. The hotel itself is spotless, with clean and comfortable rooms.

Stayed in July 2024

Air conditioning situation - might been bad luck across three separate stays. Seems to reset to a higher temperature in the middle of the night even with the timer, so not consistently cool or cold. If windows or doors aren't tightly sealed, noice and air from the outside can come into the room. Rest of family didn't have issues with keeping their rooms cool.

Breakfast buffet. Convenient location - easy walking distance to restaurants, shopping, attractions. Helpful staff, for example with booking transportation.

Stayed in May 2024

Tough time during atypical heat wave - AC reset itself to 26C in the middle of the night and we got very hot. Our family in other rooms were just fine though!

Convenient location within easy walking distance of restaurants, attractions, and shopping. Delicious breakfast buffet with a la carte options.

Stayed in April 2024

The croissants were sooo good. One day they ran out (because everyone loved them)!

The staff was AMAZING! Always helpful, courteous and they speak English well. The facility was modern & clean. The breakfasts were nice-definitely things to choose from. They upgraded our room to a suite- it was large & modern with a private balcony. It was always cleaned well with many toiletries available.

Stayed in March 2024

The rooms could do with some maintenance but you get what you pay for.

Great location. Friendly staff and the breakfast was fine. After the first night we upgraded to a room with big windows and a little balcony as the other room was too dark for us.

Stayed in February 2024

Limited complimentary drinking water was served in the room

The location of the hotel was superb. It was a few minutes walk from the Old Quater area, where there is a perpetual buzz. Spectacular staff especially Sandy. She assisted us like she knew us for ever.

Stayed in January 2024

Service was good. Staffs were nice to us :)

Stayed in January 2024

-Manager could be a bit pushy when she wanted me to give a review of the hotel. -The gym was closed when we were there. -The room felt smaller than in the pictures

-Breakfast was very good -Located near the lake -Staff is friendly and helpful -Comfortable bed -Free bottles of water every day

Stayed in January 2024

Great location just outside the old quarter. The staff were super friendly. Breakfast was great and the bed was so comfy. Would highly recommend!

Stayed in January 2024

Staff were great. Very helpful. Breakfast was superb

Stayed in January 2024