Reviews of Hanoi Center Silk Hotel & Travel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
22A Ta Hien Street, Hang Buom, Hoan Kiem, Hanoi, Vietnam
#294 of 1,002 hotels in Hanoi
Guests' ChoiceReview Score
Based on 2695 hotel reviews
8.9Score breakdown
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Cleanliness
8.9
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Comfort
8.9
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Location
9.2
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Facilities
8.6
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Staff
9.5
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Value for money
8.9
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Free Wifi
8.8
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Reviewed: October 26, 2022
Bart
Taiwan4 Reviews9.0“great staff and location!”- • Leisure trip
- • Family with young children
- • Family Connecting Room
- • Stayed 2 nights
- • Submitted from a mobile device
some noise from the street. But doable for us. breakfast was a bit unstructured. Buffet would have been better.
staff was amazing. So helpful! Location is also fantastic. Walk out the door and you are in the middle of everything that is happening and within walking distance.
Stayed in October 2022
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Reviewed: October 26, 2022
Daryl
Singapore3 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing much. I recommend getting breakfast outside the hotel. If you're expecting a continental breakfast.
The staff were really friendly and helpful, especially Karathy
Stayed in October 2022
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Reviewed: October 25, 2022
Paul
India3 Reviews10“stay was amazing. location is extremely great for youngsters looking to unwind”- • Leisure trip
- • Couple
- • Suite with Balcony
- • Stayed 3 nights
- • Submitted from a mobile device
nothing
amazing location and staff
Stayed in October 2022
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Reviewed: October 25, 2022
Yusuf
Australia40 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
Amazing staff
Stayed in October 2022
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Reviewed: October 25, 2022
Ilona
United Arab Emirates7 Reviews1 helpful vote9.0“great location, great staff!”- • Leisure trip
- • Family with young children
- • Family Suite with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
might get slightly crowded in the evenings and noisy.
staff was very good and accommodating.
Stayed in October 2022
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Reviewed: October 23, 2022
Harry
United Kingdom14 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Travelers with friends
- • Deluxe Room with Window
- • Stayed 3 nights
- • Submitted from a mobile device
nothing. everything was fantastic
everything was fantastic, especially the staff including Harvey, Daniel, Jay, Zii, Dat and John
Stayed in October 2022
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Reviewed: October 23, 2022
Archana
India6 Reviews10“excellent”- • Leisure trip
- • Travelers with friends
- • Suite with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
the phone in the room didn’t work.
great staff. room was well done and comfortable. location was perfect. everything was nearby.
Stayed in October 2022
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Reviewed: October 21, 2022
Florinda
Italy14 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast has some limits expecially for western tourists... I would have preferred a buffet, although I liked what I've eaten.
I liked the place, good in terms of position and staff very kind, helpful and understanding. Thanks to Jay for the support but all staff is well trained and organized. Rooms are quite big. Good value for money. We'll definitely go back.
Stayed in October 2022
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Reviewed: October 21, 2022
Sagal
United Kingdom9 Reviews10“I had a wonderful 4 nights stu! the room looks better than the picture. everything was clean, all touches needed for a”- • Leisure trip
- • Solo traveler
- • Suite with City View
- • Stayed 4 nights
- • Submitted from a mobile device
large room, friendly staff, professional, clean
Stayed in October 2022
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Reviewed: October 21, 2022
Sara
Morocco7 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Suite with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
The staff is very friendly and helpful. thanks again for all your support even after our stay at your hotel.
Stayed in October 2022
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Reviewed: October 20, 2022
Catherine
United States3 Reviews10Exceptional- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
Jay upgraded our room to a suite!
Stayed in October 2022
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Reviewed: October 19, 2022
Clark
Cambodia12 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Suite with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
I wish I could have stayed longer.
The staff were incredibly friendly and went above and beyond to be helpful and kind. The room was absolutely fantastic.
Stayed in October 2022
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Reviewed: October 18, 2022
Gasper
Singapore10 Reviews5 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 4 nights
n/a.
Great place to stay. Friendly staff, amazing location, organized airport transfer. Special thanks to Jay who always made us feel welcome and was very proactive to accommodate our stay, provide sightseeing suggestions and arranged Halong Bay tour for us.
Stayed in October 2022
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Reviewed: October 18, 2022
David
Israel3 Reviews10“Great Hotel”- • Leisure trip
- • Solo traveler
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
The room was great, the TV even had Netflix. The staff was very nice and there was always someone who spoke great english(better than mine).
Stayed in October 2022
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Reviewed: October 17, 2022
Candy
Australia12 Reviews1 helpful vote9.0“Great location and clean facilities!”- • Leisure trip
- • Solo traveler
- • Superior Room
- • Stayed 4 nights
- • Submitted from a mobile device
Helpful and friendly staff
Stayed in October 2022
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Reviewed: October 17, 2022
Natalia
Italy46 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Suite with Balcony
- • Stayed 3 nights
- • Submitted from a mobile device
Just for you to be aware that the hotel is located right in the heart of Beer Street, so there will be lots of noise until 11:30pm/12:00am every day.
staff super friendly, helpful and helped us to coordinated transportation from the airport and then to Ninh Binh round way! also the manager of the spa, took me in his motorbike to do my nails! :)
Stayed in October 2022
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Reviewed: October 17, 2022
Aditya
India6 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted from a mobile device
It was very nice . People are very nice. Miss. Karathy, Harvy all are awesome.
Stayed in October 2022
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Reviewed: October 16, 2022
Danielle
United States3 Reviews8.0Very Good- • Leisure trip
- • Group
- • Comfort Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
the water pressure was weak
Stayed in October 2022
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Reviewed: October 16, 2022
Lazlob
Hungary34 Reviews7 helpful votes8.0“Good tropical vibes”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 5 nights
- • Submitted from a mobile device
The suite was not much bigger than a standard room, so not worth the double price. The restaurant part was under renovation so we had to walk out for breakfast, which is cumbersome task bc the nearest bakery is 3 streets away. The annoying part was the staff wanted to sell us (at like every lobby encounter) the same excursions overpriced compared other vendors. Hovever I would recommend going on those and If you don't mind the extra 20 usd per person you can book at the hotel for convinience, but you should know there is a travel office at the next street.
The staff was friendly. I accidentally booked the suite and when I was there I have changed the reservation to a standard room. But the staff said I can go to the suite. The room has a cosy vibe. The hotel located on the walking street.
Stayed in September 2022
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Reviewed: October 16, 2022
Franck
Australia29 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 3 nights
- • Submitted from a mobile device
The way the TV is set up....and the aging air-conditioning.
Ms.Karathy is a very efficient at customer service and provides you with all the necessary requests.
Stayed in October 2022
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Reviewed: October 16, 2022
Miata
United States11 Reviews2 helpful votes10“Perfect accommodation to really experience Old Quarter”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 5 nights
Nothing comes to mind here, the hotel and staff went above and beyond. We had a fantastic experience here!
This hotel is in the center of all the action! We were really happy with the location and staff at the hotel! I recommend this hotel to anyone that wants to stay in the Old Quarter. Our room was towards the back, so the noise did not bother us. They also had a great laundry service on site and the staff is very helpful and friendly.
Stayed in October 2022
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Reviewed: October 14, 2022
Paul
United Kingdom62 Reviews11 helpful votes10“Great hotel, wonderful staff.”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
Lovely, friendly and helpful staff. (plus they helped with travel arrangements) Big, clean and comfortable room. Great location for restaurants and bars. Will stay again next time we are in Hanoi.
Stayed in October 2022
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Reviewed: October 12, 2022
Naomi
United States21 Reviews3 helpful votes8.0“We had a very comfortable stay at Hanoi Center Silk Hotel.”- • Leisure trip
- • Couple
- • King Suite with Balcony
- • Stayed 5 nights
- • Submitted from a mobile device
Can’t think of anything.
Great location. Friendly staff- always smiling and eager to help.
Stayed in October 2022
-
Reviewed: October 11, 2022
Nicole
Netherlands3 Reviews10“Amazing stay & staff”- • Leisure trip
- • Travelers with friends
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
No complaints!
The hotel, room and facilities were amazing and most of all we had a great experience with Jay. Jay is a very friendly person and helped us book a complete Sa Pa and Ha Giang tour! We definitely recommend anyone to come and stay at Hanoi Center Silk Hotel & Travel.
Stayed in October 2022
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Reviewed: October 11, 2022
Chau
United States9 Reviews2 helpful votes10“the staffs are super friendly and the rooms are clean.”- • Leisure trip
- • Travelers with friends
- • Superior Room
- • Stayed 2 nights
- • Submitted from a mobile device
nothing
Ms.Karathy
Stayed in October 2022
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