Short staffed, they didn't pick the phones at reception We had two suites with city views booked but only actually were given one, and the staff were defensive about that which was not acceptable.

Great location! Good sound proofing If you want to pick a room make sure you get the suite room with the view. Decent for a short stay.

Stayed in March 2024

The hotel is located on a noisy road - would not recommend to anyone wanting to sleep early. The pictures from the hotel are taken on their sister hotel which we ended up walking into by mistake as it looked like the pictures however, ours was 5 minute walk away.

The staff were friendly.

Stayed in February 2024

Extremely noisy & DON'T Reserve ay services like cruises with the hotel. I received a lot of requests from the hotel beforehand to book a cruise or other service through them. Very responsive but never clear, each time there was a new problem, I had to change cruise 3 times after booking I had only setbacks afterwards, the day before I was again announced a change, I waited 1 hour for a return transport that was not the one planned & took one more hour with plenty of unexpected stops, same for the room in the cruise that was not respected. The hotel room was not available on the 1st evening, in short I could write 4 pages but I'm very very receptive and above all it's really extremely noisy, some rooms are simply opposite a rooftop which is a club until 2am. Translated with DeepL.com (free version)

it's well located if you want to be in the center of the old quarter, everything is just around the corner.

Stayed in March 2024

the hotel was not like the photos

The location was good

Stayed in March 2024

3 beds in a single long bedroom is strange. One bathroom to share between six people and 4 beds is not ideal.

Great location, right in the middle of old quarter. English speaking and enthusiastic staff which was helpful. The rooms are fairly spacious and comfortable.

Stayed in March 2024

The pressure of the shower was not so good. Also hot water didn’t come out so hot. Could always hear our neighbors plus the noise coming from outside (it is basically located at the Beer Street, always busy at nights), so if you have issues with noise, I would recommend you to look for accommodation in another area. I would say for the amount of money you pay (50$ a night), I would expect some better small details.

Staff was very kind. Bed was huge and very comfortable. Located in the Old Quarter, so it’s close to everything you need.

Stayed in March 2024

The staff couldn’t understand us well although they were trying to help for sure !

The staff was helpful and polite especially Xenia at the reception went out of her way to help and make me feel better when I was unwell … very sweet and helpful girl !

Stayed in March 2024

Towels were smelly. Because of the location, the room was quite loud at night.,

Beds were big

Stayed in March 2024

The location is in the most happening so called beer street where all street restaurants and bars are blasting really loud music till very late. For those coming to party might be good location, but we were traveling with family and had all days planed out of trips and needed proper sleep. One night the music was so loud that windows, doors and even TV was vibrating in our room on the 9th floor (top floor), that's when we asked for a change in the room, which hotel willingly accommodated. There are plenty of central location similar hotels around just one - two streets away that are quiet. This was our biggest mistake for 5 nights in Hanoi. We also booked a driver for a day trip through the hotel, and it was one of the most unpleasant drivers we had through the entire trip. The car smelled of cigarets, driver was vaping in the car while driving, his driving was not safe and very poor attitude. We had to call hotel to communicate to the driver.

The staff was very helpful, even before the stay was very proactively communicating. During the stay helped to organise day trip and transport. Upon complaints about noise from the street that made windows and doors vibrate, staff has changed the room which was a bit more quiet and also offered free transport to the airport upon check out.

Stayed in February 2024

- It takes 5 minutes before the water in the shower gets warm - The bathroom gets completely flooded while showering - The breakfast, room and reception is not like the pictures - The beds are not comfortable - Its hard to sleep because of the bar street which is location 1 minute from the hotel When we told the staff about our problems with the hotel they gave us a discount if we would not write a bad review on Booking.com

Didn't like anything about this stay. The hotel look nothing like the pictures, its completely worn down.

Stayed in February 2024

The photos were not the same, the lights flickered on and off in the bathroom. When we left the floor board fell off, it felt very dirty.

The people working there were great

Stayed in February 2024

Wait hot water for very long time .

Good location

Stayed in February 2024

The rooms were very noisy from inside the hotel to street noise. I had to wear ear plugs.

The staff were very friendly, helpful and accommodating.

Stayed in February 2024

Expensive for a family suite — which did not have windows (boarded up), with loud construction at 6am. Also, our heat / air conditioning did not work.

Nice location and great breakfast.

Stayed in January 2024

Very noise area and will be lucky if you get 5 hours deep sleepy

Very good room in size located In center of the old and very nosiy city. Not recommended for light sleeper Very supportive staff and before arrival they offered me to get the online visa by $90 and I have managed to get the same by $20 only.

Stayed in February 2024

There was loud drilling outside our room from 8am one morning (we only arrived at 4am so not happy to be woken up at this time). The hallways could do with redecorating as seemed really old/tired, lots of scratches and chips to the paint and skirting boards crumbling away. Photos made the hotel look quite fancy but didn’t feel like this at all when staying.

This hotel was really central, right on ‘pub street’ and only a few minutes walk to a lot of main sights in Hanoi. Although it was in a busy area, wasn’t loud at night and had a really comfortable nights sleep. The staff were really kind and helpful throughout our stay. Bed was comfy and aircon was perfect.

Stayed in February 2024

Private room was very small,

Location

Stayed in January 2024

The room felt old and not maintained well. Shower temperature keeps fluctuating and there is a foul smell coming out of the air conditioner when we select cool air so we had to keep the warm air option.

The location of the hotel was pretty good, lots of food places and activities around it in walking distance.

Stayed in January 2024

Since the hotel is on beer street, it is extremely noisy until the wee hours of the morning. Friday and Saturday is walking street so no cars can come to the hotel until after midnight. The rooms were quite small. The hotel charges a 3% surcharge when the accommodation is paid for via a credit card, this was not communicated upfront.

It is conveniently located in the Old Quarter and is close to all the main attractions. The hotel offers free luggage storage, bananas and cookies.

Stayed in January 2024

There were a lot of ants on my bed one night and backpack and I had to spend time dealing with them - freaked me out a bit. The shower also didn’t drain. Granted ants seem to be unavoidable in SE Asia generally. A bit run down and pictures aren’t super reflective of the state of the hotel.

It was in a convenient location and they seemed to be flexible about check in as long as there are rooms available

Stayed in January 2024

The rooms were clean and the staff were friendly and helpful. But was hotel was Very tired and the photos do not represent the current state of the hotel.

Stayed in January 2024

Rooms were smaller than expected and are misleading in photos. Facilities are quite average but it would have been good to get complementary breakfast.

We arrived at a very busy hour with the family on Saturday late night. One employee carried all our luggage down the busy street, something we would never have been able to do ourselves. The location is quite good but not for everyone. Another good thing is staff were quick to communicate when I organised a tour last minute via WhatsApp.

Stayed in January 2024

We had 2 connected rooms and for both of them: old furniture, very bad smell, no natural light, very loud noise from the street, no good isolation, no proper air vantilation in the rooms.

The only positive is the location and the staff.

Stayed in January 2024

need updates, feel dark and

the staffs were nice and friendly

Stayed in December 2023

The whole place did not look like the photographs on booking.com. Nowhere near as nice generally as I expected, so we were disappointed. The rooms were much smaller than the photos and more shabby.

The staff were very helpful and the beds were comfortable and the rooms clean

Stayed in January 2024