Reviews of Hanoi Center Silk Hotel & Travel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
22A Ta Hien Street, Hang Buom, Hoan Kiem, Hanoi, Vietnam
#294 of 998 hotels in Hanoi
Guests' ChoiceReview Score
Based on 2681 hotel reviews
8.9Score breakdown
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Cleanliness
8.9
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Comfort
8.9
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Location
9.3
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Facilities
8.6
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Staff
9.5
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Value for money
8.9
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Free Wifi
8.8
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Reviewed: December 27, 2024
Michael
United Kingdom3 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Family Connecting Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was a bit hit and miss (5 of us eating).
We slept really well as the beds were comfortable. Adjoining family room was good. Good laundry service.
Stayed in December 2024
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Reviewed: December 26, 2024
Simon
United Kingdom1 review2 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • Superior Room
- • Stayed 2 nights
- • Submitted from a mobile device
Location was great and the staff were very useful, especially Josie who helped me book all my trips to Ha Long Bay, Ha Giang and Sapa - saved me loads of time searching!
Stayed in December 2024
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Reviewed: December 26, 2024
Ellery
United Kingdom1 review1 helpful vote10“Great rooms in a central location that allows you to access the heart of hanoi”- • Leisure trip
- • Group
- • Suite with Balcony
- • Stayed 3 nights
- • Submitted from a mobile device
Josie and the rest of the receptionist staff went above and beyond to ensure our stay was as pleasant as possible.
Stayed in December 2024
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Reviewed: December 25, 2024
Thu
United Kingdom20 Reviews4 helpful votes10“Overall, good location, clean room, and all the staffs are nice especially Josie.”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 3 nights
- • Submitted from a mobile device
Its ok
Room , location
Stayed in November 2024
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Reviewed: December 25, 2024
Kalpesh
United Kingdom3 Reviews1 helpful vote10“Again the hotel is located in a excellent location with everything within a short walking distance. The staff at the hot”- • Leisure trip
- • Family with young children
- • Family Connecting Room
- • Stayed 2 nights
- • Submitted from a mobile device
The hotel is located in a prime location, excellent and easy to get to where you need to go and everything is within walking distance
Stayed in December 2024
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Reviewed: December 25, 2024
Helen
Australia5 Reviews1 helpful vote10“Central, buzzing location”- • Leisure trip
- • Family with young children
- • Comfort Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very central
Josie was amazing and helped organise trips
Stayed in December 2024
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Reviewed: December 25, 2024
Van
Australia8 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Executive Suite
- • Stayed 1 night
- • Submitted from a mobile device
Highly recommend this hotel. Staff are friendly especially Josie and. Tim at reception
Stayed in December 2024
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Reviewed: December 24, 2024
Vanessa
Australia18 Reviews2 helpful votes9.0“We had a fantastic stay and would definitely come back to this hotel.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted from a mobile device
A mix up with rooms on check-in, however staff went out of their way to accommodate our needs.
Located in the bustling centre of Beer street in the Old Quarter, we could walk and explore for hours. The friendly staff were always helpful, especially Mr Noah and Ms Josie.
Stayed in December 2024
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Reviewed: December 24, 2024
Kelly933
Singapore11 Reviews6 helpful votes9.0“3 nights stay”- • Leisure trip
- • Couple
- • Suite with City View
- • Stayed 3 nights
- • Submitted from a mobile device
The noise level was high during the holiday season (Christmas) and we are located on the 2nd floor, but it was OK for us. The staff will give earplugs if you are light sleeper. Room was quite dated but require more cleaning.
We stayed at the second floor, service was very good, the boss will send us whatsapp prior to the stay and during the stay to ask if we needed any help. That was a good touch. Location was good, it is right in the middle of beer street so there's tons of food options. But many cars and motorbikes passing by, some people is ok.
Stayed in December 2024
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Reviewed: December 23, 2024
Thomas
Austria8 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Suite with City View
- • Stayed 2 nights
- • Submitted from a mobile device
Noal and Marco ware very nice and helpful guys for our stay in this Hotel
Stayed in December 2024
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Reviewed: December 23, 2024
Lisa
South Africa5 Reviews3 helpful votes10“Extremely efficient, attentive staff and optimal, centrally located hotel.”- • Leisure trip
- • Family with young children
- • Family Connecting Room
- • Stayed 3 nights
- • Submitted from a mobile device
This is a busy, vibey street with packed restaurants on the weekend and many bars playing music.
The location was excellent. Extremely friendly and attentive staff, especially Josie, Tim and Ela. The family room for our family of 4 with two kids was optimal.
Stayed in December 2024
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Reviewed: December 23, 2024
Isabella
Thailand16 Reviews3 helpful votes10“Great!”- • Leisure trip
- • Group
- • Superior Room
- • Stayed 2 nights
- • Submitted from a mobile device
Good location, fantastic friendly staff.
Stayed in December 2024
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Reviewed: December 23, 2024
Philip
United States24 Reviews6 helpful votes10“Brilliant”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted from a mobile device
Brilliant
Stayed in December 2024
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Reviewed: December 22, 2024
Sophie
France42 Reviews1 helpful vote9.0“Very helpful and friendly staff.”- • Leisure trip
- • Family with young children
- • Executive Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Very lively road at nigth at the time of stay.
Large rooms. Very friendly staff. Great location in old quarter.
Stayed in December 2024
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Reviewed: December 22, 2024
Nigel
Australia27 Reviews8 helpful votes10“10/10 – Outstanding Stay at Hanoi Centre Silk Hotel. Amazing staff.”- • Leisure trip
- • Couple
- • Suite with City View
- • Stayed 1 night
It was all good
10/10 – Outstanding Stay at Hanoi Centre Silk Hotel Our stay at Hanoi Centre Silk Hotel was nothing short of amazing! The room was comfortable and well-maintained, though the air conditioner remote was in Chinese, which was a little tricky at first—but nothing we couldn’t manage. One of the highlights was the street in front of the hotel. At night, it transforms into a lively walking street, filled with fresh beer spots and cheap, delicious eats galore. While our room faced this vibrant street and was a bit noisy, we actually thought it added to the atmosphere. Like a light switch, the hustle and bustle quiets down later in the night, allowing for a good rest. What truly sets this hotel apart is its exceptional staff. You expect good service in Vietnam, but their team was in a league of its own. The reception staff including Tim and Josie, went above and beyond to guide us on eating, places to visit and even some very specific shopping needs. Noah, the night manager, felt more like a friend by the end of our stay. He helped us organize several things, making our experience seamless and enjoyable. All the staff had an excellent level of English, which made communication effortless. Their genuine care and attention to detail made our visit truly memorable. Highly recommend this hotel to anyone visiting Hanoi!
Stayed in December 2024
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Reviewed: December 22, 2024
Carla
Australia34 Reviews3 helpful votes10“Great stay!”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted from a mobile device
The location is perfect, the rooms are comfortable and staff were very kind and welcoming. Noah’s recommendations were excellent.
Stayed in December 2024
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Reviewed: December 20, 2024
Shikhar
India1 review4 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted from a mobile device
Good hotel with very friendly staff especially Josie and Ela at reception
Stayed in December 2024
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Reviewed: December 20, 2024
Jodi
United States16 Reviews7 helpful votes10“Parents and Teens loved being in the center of the Old Town action.”- • Leisure trip
- • Family with young children
- • Family Connecting Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Outstandingly friendly and helpful staff and incredible location right in the middle of all of the Old Town happenings. Would definitely stay here again.
Stayed in December 2024
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Reviewed: December 20, 2024
Larisa
Australia19 Reviews4 helpful votes9.0“Good location, clean , friendly staff.”- • Leisure trip
- • Group
- • Family Connecting Room
- • Stayed 3 nights
- • Submitted from a mobile device
Night noise from street
Central location
Stayed in December 2024
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Reviewed: December 19, 2024
Lizandra
Australia17 Reviews5 helpful votes9.0“Great service and a really pleasant stay”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
This might not be the place for sensitive sleepers. It’s right in the middle of a bustling street. Saying that, it’s still a great location to access everything
Good location and really lovely staff (Josie, Noah and everyone else at the desk). They made sure everything during the stay was fine and are very courteous.
Stayed in December 2024
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Reviewed: December 19, 2024
Pui
Singapore2 Reviews3 helpful votes10“Excellent stay and location”- • Leisure trip
- • Family with young children
- • Comfort Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
NA
Location is excellent!
Stayed in December 2024
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Reviewed: December 18, 2024
Patrick
Australia25 Reviews7 helpful votes10“Great experience”- • Leisure trip
- • Family with young children
- • Comfort Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
Noise from next door cafe party if you are early sleeper
Classic design. Heart of old town
Stayed in December 2024
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Reviewed: December 18, 2024
Aniko
Hungary1 review4 helpful votes9.0“I would come back”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted from a mobile device
Good location, very nice staff and service,
Stayed in December 2024
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Reviewed: December 17, 2024
Esther
Australia16 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Family Connecting Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was average Rooms weren't as nice as the pictures
Staff were very friendly
Stayed in November 2024
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Reviewed: December 17, 2024
Ryanthejacobson
United States35 Reviews6 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • Superior Room
- • Stayed 3 nights
In the rooms that are street-facing, very loud until after 12 am. Music from all the bars and party places. If you're here for that, not a big deal. If you need to wake up early, request a non-street-facing room.
The hotel is located on a party street, and the hotel works perfectly for that. Very large rooms. Nice staff. Very close walk to the lake and great food options.
Stayed in December 2024
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