Not much at all

The upgrade to a large room with balcony was very appreciated.

Stayed in March 2025

The bathroom could use some more maintenance. The room out of the window was on a wall at 20cm. Otherwise it was fine.

Good position. Really good WhatsApp communication and helped us reserve a table in a special restaurant.

Stayed in December 2024

Noise.cleanibg

Staff attention. Friendliness

Stayed in November 2024

Strange one this. We were made to feel really welcome when we checked in and the male receptionist had excellent English and service skills/recommendations. However, as we checked out the male receptionist asked me to see my booking details again via my booking.com app - I gave him my phone…… A few hours later, I wanted to review our stay at The Gatsby only to find out that a rating of 10/10 was given through my account - THIS WAS NOT ME. Did the male receptionist do this when he had my phone OR is there a bug……? Previously the male receptionist gave us some good advice regarding local attractions. In the room: For some reason there was a pair of men’s underpants drying on our balcony! 😂 The floor was very dirty - we found this out after having a shower. We had to wash our feet again. The fire exit ladder was blocked off. The toilet bin had a hole in it. The curtains were ripped.

Stayed in April 2025

The receptionist Annie shouted and scared the roommate. Very rude behaviour. I requested to keep room for 30 minutes more as my room in other hotel was available a bit later. They wanted 50% of day rate to keep the room for another 30 minutes. If u book this room the keep it in mind it is located on a very narrow street with small industry of steel products development, so very noisy and very busy.

Stayed in January 2025

1. During check in they asked me to cancel my booking, that they will offer me 10% discount. They also asked other guests to cancel. We refused. They know they are terrible so their intention was to cancel so that we don’t write our reviews. 2. I had already paid for another night on a different day, Un refundable. When I returned they said that the room was not ready. It was 2pm. Then asked me to cancel online so that they can upgrade me for the delay. I cancelled. They said it will be ready at 4pm which is ridiculous as check in is 2pm. I then left and returned at 4:30pm. Upon return, they said that the housekeeper went to hospital and no one can clean my room so they are moving me to another hotel. They also called some guests to cancel. I knew this was a stupid story, they overbooked & they tricked me to cancel so I don’t write a review. 3. They showed me the hotel (Lucky 3 hotel) an executive room. They took me there by bike. Reaching there, the Receptionists Mrs Huong and another younger girl, didn’t want to take me in. They were talking in Vietnamese then saying the hotel down the street is better and has a balcony & I should go there. I thought this is for sure a racist move because im not white! I refused to be moved again so they took me in and downgraded me to a lower category room without my knowledge. I saw online that executive rooms were still available. 4. The terrible lady receptionist sits at the guest couch watching YouTube via phone. Basically, her legs fully spread occupying guests couch, watching things, ignoring everyone. Super unprofessional. During check out I stood outside waiting for a cab because she fully occupies guests couch. 5. The rooms are run down (attached photos of 302). Leaking walls, Moulds & other filth. Guests – Please don’t be tricked into cancelling online for 10% discount/whatever. They do this so that you don’t post your honest review. 1000% NOT RECOMMENDED! CHECK THEIR FAKE REVIEWS, 90% FROM LOCALS!

Stayed in December 2024

Nice little family hotel in old quarter

Stayed in November 2024

The photos for the rooms are quite dated and the room was not very clean. The sheets and floors were dirty and the bathroom didn’t look like it had been cleaned in a while. The bed was also very hard.

The location was really good, we were mostly able to walk everywhere we wanted to go.

Stayed in October 2024

Nothing, everything was great!

Excellent location, friendly staff and lovely spacious rooms.

Stayed in October 2024

Super great all the way. Will stay at Gatsby again

Stayed in September 2024

- Clean room - Helpful staff - In the city center - Easy to communicate - Cheap room price comparing to other closeby

Stayed in September 2024

Neat and good location

Stayed in September 2024

It wasn’t anything like the pictures & wasn’t clean at all. Staff was sleeping in the front lobby, which looked Doggy! We had no other option as we had only few hours in Hanoi after coming from HaLong Bay and was leaving to SaPa early morning. Sheets were not clean, place was smelly, toilets didn’t look great! Receptionist just asked for the money as soon as we checked-in and nothing else was asked. Wasn’t helpful either. Not even when we were checking out. Wouldn’t recommend anyone this place!

Stayed in August 2024

The reviews are fake: all 10 point reviews are from locals, while the rooms in reality are far away from what you see on the pictures. Honest reviews are from foreigners and they are less then 5. The bed is a hard piece of wood with a thin mattress. Everything is old and barely breathing 😮‍💨

Location! “Exclusive” room is faced towards the backyard which makes it very quiet 👌The staff was nice and responsive. They gave every day at 10AM

Stayed in August 2024

The bathroom was dirty, the bin broken and it smelled bad. The water was always cold.

The staff was friendly and the location was great.

Stayed in August 2024

good value for location as well as price. Hotel has lift to access to all floors. Room was big and clean enough. We tried "Ngan Chay Toi" next door that was incredible yummy. Will be back soon

Stayed in June 2024

Hotel is right of the Old Quarter. Room is clean. Air-condition is strong that made us much better than outside (super hot). Nice and helpful reception!

Stayed in June 2024

Clean room. We kept backpack at the lobby after check out. They also booked airport transfer. It's worth for money

Stayed in June 2024

Newly rennovated hotel. Staff was very good and friendly. Room price is reasonable in the center

Stayed in June 2024

Although the windows were closed, it was like having a room outside on the main road, very noisy. The beds were rock hard and wouldn’t have been suitable for a nights sleep. The room and hotel in general lacked any interior design and felt very tired and dirty. The price really reflects what you’re paying for here in Hanoi.

Used this hotel as a pit-stop for a few hours before travelling onwards to the airport. The staff were friendly. It served this stay well as we didn’t sleep here, but if planning to stay more than a few hours, I’d consider somewhere else.

Stayed in May 2024

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Stayed in January 2025

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Stayed in February 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in December 2024