I had a wonderful stay at this hotel. The room was clean, spacious, and well-equipped with everything I needed. Delicious breakfast. Staff were extremely friendly, helpful, and always ready to assist with the front-desk open 24/7. With such great service and quality, I believe it's definitely worth the money. I would happily stay here again!

Stayed in April 2025

The room was a little tired, especially in the bathroom with some cracked tiles. Cigarette smoke smell was coming from the bathroom, probably through the vent. The bed was on the softer side, could be a tiny bit more comfortable.

Spacious room, super large bed, very good location, staff are nice and the breakfast has a really good variety. Quick wifi. The AC placement was brilliant in our room, I love it when it doesn't blow directly on our faces.

Stayed in March 2025

Just a little far from old quarter.

Nice and spacious room. Great breakfast. Friendly staff.

Stayed in March 2025

Sooner or later a renovation of the floors in the room and corridor will be needed.

Friendly and helpfull employees. Nice breakfast buffet. Good location. No noice at night . Good price Quality.

Stayed in February 2025

Old facility, but acceptable

Ali who helps us everything was nice, and polite. Well connected location 10/10 ✅

Stayed in February 2025

We had to check out early morning at 5 am and the receptionist offered a breakfast box for take away the next morning. So instead of buying Banh mi and coffee somewhere early morning before our train ride, we expected to get breakfast for take away at the check out. Unfortunately the staff member who offered us this great service, was a new staff member obviously and didn't forward the info to the kitchen the day before even though he wrote down time and room number so we had to get on the train without anything.

The location was great and the room was big enough, clean and with a very comfortable bed. Breakfast buffet was included in our rate and had good choices for everyone. It was also possible to order scrambled eggs or omelette, Soup etc. which makes it a great value for money. Next to the hotel you find basically everything you might need.

Stayed in December 2024

Friendly and willing staff. Hotel arranged trip to Ha Long include taxi to meeting point. Great breakfast.

Stayed in December 2024

amazing breakfast,friendly staff and prime location

Stayed in December 2024

We smelled cigarette smoke at nighttime in our room. It could be the occupant of the room beside ours or somewhere else. We had to turn on our exhaust fan to eliminate it.

I really like the sumptuous breakfast, the location, the cleanliness, the accommodating staff, and affordability of the price.

Stayed in December 2024

nil

the breakfast was amazing, the staff were so helpful and friendly

Stayed in December 2024

The other guests, very loud talking in the common areas all hours.

Breakfast was good, location was brilliant, staff very good. Lots of options for dinner just outside the hotel.

Stayed in December 2024

There were many choices including hot and cold local food.

Stayed in November 2024

Tráffic is terrible

Stayed in December 2024

The bed was very comfortable!!! A little distance from Old Quarters so the area was not noisy at all at night. Easy to move around with GrabBike. Staff was very helpful and friendly too. Loved the breakfast buffet

Stayed in August 2024

No complaints!

Good breakfast, friendly staff, comfortable room.

Stayed in August 2024

The staff was super nicee, the room was spacious and clean and really close to the center. Breakfast was good.

Stayed in June 2024

The water gun (bidet) beside the toilet had TOO MUCH pressure lol! Would recommend the hotel to kindly look into that. :)

Very friendly staff, would attend to the main gate even if we arrived late on the weekend. We never really had the breakfast, but there was great coffee near by beside the lake. There was a Circle K 5 mins walking from the hotel so that was great! Would've loved to try the pool hall as well but didn't get time. The room was super clean, we opted for one with a terrace and that was the best decision ever.

Stayed in April 2024

We were more than satisfied with everything - thank you all so much! ♥️💐

We liked our room very much, there was a bathroom with shower and shower wall, a window in the bathroom, a large fridge and a great bed in which we slept very well! The breakfast was very rich, delicious and extensive! The hotel is very close to the Ho Chi Minh Mausoleum and Train Street is also within walking distance - all in all a great location and yet quiet for a good night's sleep. The entire hotel staff deserves special mention. All the staff are extremely friendly, helpful, motivated and always endeavour to please the guests. They always go the extra mile to fulfil guests' wishes. Mr Tommy also arranged two day trips for us which we were more than happy with - we can only highly recommend the professional agency they work with. We were more than 100% satisfied with the Hanoi 20 hotel & apartment and would love to come back - in the meantime a clear recommendation for other guests!

Stayed in May 2024

Breakfast was not suitable for vegans for vegetarians a bit more.

It was really clean.

Stayed in April 2024

Nothing

I had great time stayed in this hotel everything just perfect from the check in time to check out staff was very helpful and warm wellcome especially breakfast with many option which can be make you enjoy,room is clean not too big but enough for comfortable ,don't have any compalin about this place, good job and keep it up thanks a lot

Stayed in April 2024

Great experience staying here, friendly and enthusiastic staff. Breakfast has many options, I really like pho for breakfast. There are many restaurants around, I had Hue beef noodle soup for lunch, banh xeo for snack and banh cuon for dinner. It was so delicious, I had so much fun. Thank you very much to all the hotel staff.

Stayed in April 2024

Clean hotel and friendly helpful staff

Stayed in April 2024

Not exactly like the photos. Room a bit well worn but clean

Friendly staff and good value for money

Stayed in March 2024

The neighborhood is not the best, good restaurants options nearby are scarce as it is only street food vendors with questioning cleaning habits. Although it was good enough for us, we stayed one night, we wouldn't want to stay more than that

Good value for the price. People were quite nice with us at reception as well.

Stayed in February 2024