restaurant , would appriciate if they have a in house restaurant for lunch or dinner or snacks . that was something I missed a lot . Rooms are not sound proof , you can hear the noise if someone is watching tv at loud noise and talking in corridors

staff. without any doubts staff was very friendly, helpful and professional . secondly the property was cosy and clean.

Stayed in February 2023

Everything was perfect

Stayed in February 2023

Friendly helpful staffs wonderful hotel service thank you

Stayed in February 2023

Roomy, great walk in shower, plenty of counter space, very clean.

Stayed in January 2023

really worth your money. Thank all of the staff for being extremely nice and helpful to me!

Stayed in January 2023

-Far from old quarter. -Rooftop gym not much of a gym not lots of equipment. -2nd pool was an additional charge. -Shower doesn’t have a seal and towel drying rack was inside the shower.

Spent my last night in Hanoi at this location. The staff was super welcoming and helpful. We got upgraded to the family size room which was great! It is very spacious and provides everything you need. The breakfast was wonderful they have a buffet with lots of options. Overall I’ve stayed at a couple places in Hanoi and this one was the best.

Stayed in January 2023

Nothing

The room is extremely comfy. The staffs are very nice and helpful. The driver that we booked through travel agent did not come to pick us up to the airport. We was so worried because we cannot find another driver to send us to the airport as it was 4:30am. The night shift staff then quickly help us to arrange another driver and we managed to arrive at the airport on time. Thanks a lot to the night shift workers and sorry that i don't have the chance to ask the name of the night shift staff that help us

Stayed in December 2022

45min walk to the old quarter

Super Service, more silent than in old quarter, pool billard in 2nd floor

Stayed in January 2023

Everything. The stuff was very friendly, the breakfast was delicious and the bed very comfortable.

Stayed in January 2023

The window in the bathroom had problem, couldn't closed

Good location. There were many food stalls nearby. Only took about 10 mins to walk to ancient town. The staffs were extremely friendly. They packed the breakfast for us when we left early next morning.

Stayed in December 2022

Location isn't optimal, but we personally didn't mind. Cleanliness could be improved just a tiny bit.

Very friendly staff Nice buffet breakfast with lots of options The rooms are spacious and had everything we needed There is an outside gym with super nice view on the rooftop Beds and pillows are very comfortable, quite soft There is a nice café downstairs Great Wi-Fi

Stayed in December 2022

Best Hotel in Hanoi! The staff are exceptional, they are really friendly,suportive especially Liz. Highly recommend!

Stayed in December 2022

Depending on the room you may need an extension cord if you use your phone as an alarm.The outlets should near the bed in my personal opinion.

Very friendly staff, super clean room, and good location.

Stayed in November 2022

i like everything

booking.com

Stayed in November 2022

The staff there were extremely kind and helpful! Them knowing English was a bonus . Liz and Tommy especially were sweethearts. The rooms are big and worth the money ! Located in a busy street , you have food stores , banks etc close by. Taxis are available easily too. Highly recommend this place.

Stayed in November 2022

a bit further than I anticipated from old quarter. BUT - the walk was a good time to decompress from the chaos:). Took about 25 minutes from hotel to the lake.

It was my birthday and the staff decorated my room and brought me a cake! Room was clean and spacious. Bed was big & comfy. Communication was quick and helpful

Stayed in October 2022

Spacious rooms with great facilities. In general the service is outstanding. They gave me a free room upgrade. There's even a little gym on the rooftop.

Stayed in October 2022

good location, good service. highly recommended.

Stayed in October 2022

The room was very clean, fully equipped. The bathroom is large and dry.

Stayed in September 2022

Booking.com promised to have a bath tub, which wasn't available

Luckily no goats to see nearby

Stayed in August 2022

Cleanliness

Stayed in August 2022

Could hear street noise - it was relatively quiet and did not bother me but I was on the ninth floor. If you are a light sleeper then suggest you also request a room in a higher floor if available (maybe level 7 or higher). The property could look at better window sealing or double glazing some time in the future.

Upon arriving I was given a free upgrade to a junior suite. There are fewer tourists around at the moment and the manager said they give free upgrades whenever possible. The room was excellent. Clean and elegant. Bathroom, air conditioning - it all worked perfectly. The bed was the most comfortable I have ever slept in! I would love to take it home in a very large suitcase. Some of the staff spoke good english, and the others would use google translate or call on an english speaking colleague, who was never very far away. The staff were warm, friendly and professional and always happy to help. The area is a local area - which I like (it is a 15 minute taxi to the old quarter). I had a craft beer at The Galleon nearby, which was great - they serve food too from 5pm.

Stayed in May 2022

This is an ideal place to stay if you want to be around Doi Can and Ba Dinh in general. The room is clean and comfortable, and its easy to get to the likes of the mausoleum and Lotte tower by grab bike. Better for returning visitors after the pandemic.

Stayed in May 2022

The FPT TV box keep freezing and was unwatchable....I think the wifi connection was poor. The sink basin leaked water over the benchtop and floor....needs a plumber to change a washer! The woodwork was dated and needs attention. Hardly any power sockets available in the room.....phones needed to be charged on the floor.

The staff were amazingly friendly and attentive. The bed was comfortable and the shower worked well with good water pressure. Cleanliness was excellent. The location was great, just outside of the Old Quarter. Plenty of restaurants/coffee shops around the small lake behind the hotel. 6 Pool tables on the 2nd floor. A few gym machines on the rooftop.

Stayed in May 2022

The property needs some serious upgrading and renovations.

The Staff is excellent, very professional and helpful.

Stayed in March 2025