Fantastic location next to Hoan Kiem Lake. The staff were incredibly friendly and helpful, especially Kim, who arranged our 2 night stay in Lan Ha Bay (would highly recommend) and comfortable airport transfers. With our arrival before check-in, we really appreciated the hotel giving us breakfast and offering a room as soon as they could. Would recommend and many thanks for a lovely stay.

Stayed in April 2025

Many rooms do not have any meaningful windows No Pool

Good hotel with large connecting rooms Very nice and helpful staff Great breakfast Very centrally positionned between old quarter and french area Quiet despite central position

Stayed in April 2025

This was our first stop after arriving in Vietnam. Kim was amazing at organising our halong bay tour and transfers to and from the hotel prior to arrival. The hotel was clean, quiet and perfect for the 5 of us with an interconnecting room that felt safe. It was central to the old quarter with useful information provided by the staff regarding street food recommendations and attractions. Really friendly staff with a good breakfast. Would highly recommend

Stayed in April 2025

the receptionist is very good 👍 I suggest the menu of restaurant could be put on the dining table（otherwise we don't know we can order noodles, etc.）

Stayed in April 2025

Not a single thing

Our stay was unexpected due to getting a stomach bug. But from the minute we arrive the staff were so attentive and nuturering. They brought us water and ginger and lemon tea. They checked in on us, and guided us where to eat to stay safe from any more tummy issues. I could not have felt so loved when I was feeling very home sick. A very big thank you to all the staff for your incredible kindness you are simply amazing, and we couldn't have chosen a better Hotel to stay while we recovered. 10 out of 10

Stayed in March 2025

Room decor can do with an uplift but they were not dirty by any means.

Friendly and attentive staff. They provided us a very competitive airport transport as well. We did have one issue with the room.and they addressed it right away. Its a a very central location and walking distance to attractions.

Stayed in March 2025

Facilities were very nice and location near the old quarter and Sword Lake was very convenient. But best of all, the hotel provided a WhatsApp contact point (Jennie) who was outstanding. She helped us with airport transfer before we arrived and car hire to Sa Pa even after we had left. Cannot speak highly enough of her and the initiative of the hotel in providing the contact point and service. She’d get a job anywhere in Australia.

Stayed in March 2025

Staff were very helpful and polite. In house spa.

Stayed in February 2025

The staff were amazing, nothing was too much trouble for them. They were friendly, helpful, and always available to answer any questions. The location was convenient for sightseeing. Would highly recommend the hotel.

Stayed in March 2025

Perfect location Exceptional staff Clean room

Stayed in February 2025

All good

The staff are outstanding. Always smiling and helpful from the reception to the doorman and breakfast staff. Bed and pillows very comfortable. Easy to communicate and helped us organise out visit to Hanoi

Stayed in February 2025

If you are not used to sleeping in a city, maybe request an internal room away from the street. But overall the noise level in the hotel is good.

The room was very spacious and clean with a balcony to the street. Breakfast is very nice with a lot is choice, but most of all the staff are amazing, assisting with information and helping to book things. Bed and pillows were very comfortable

Stayed in February 2025

Nothing. Couldn't fault it.

Even before we arrived we received clear communications via WhatsApp. Upon arrival we were given a very warm welcome. Everything we needed to know was explained clearly over a welcome drink. Each member of staff was very courteous and friendly. We used the hotel's excellent spa facilities as well as booking a cruise through them. Overall it exceeded our expectations as well as being excellent value.

Stayed in February 2025

1. Comfortable： Our room was both clean and spacious，the bed was very comfortable slept well！ 2. Sweet and smiley staff：Kim was extremely professional in providing us information on train tickets .Jennie was great helpful suggestion for puppet Show and take care of us when we arrive at the hotel early！

Stayed in February 2025

Overall looks abit old.

Location, Clean and friendly customer service.

Stayed in February 2025

Kettle provided in the room does not work due to type of the plug does not match.i had to call for reception.

This is a review for 2nd stay after returning from over night halong bay cruise. Reception team assigned 8th floor room which got me escape from neighbor’s cat noise. Thank you very much. Twin Bed were very comfortable, 12 hour laundry service was cheap. Again customer service responsible by sales manager Kim was fantastic.

Stayed in January 2025

There was hot water issues one morning but fixed within the day. Quality of shampoo was not good. No conditioner provided. No face towels were provided.

I am writing a review for 1st 2 nights of my stay at the hotel. Guest service was outstanding especially Kim who is sales manager of the hotel. She took care of excursions, restaurant arrangements and more. I would highly recommend booking excursions through her. Breakfast was good too. It was not like five stars hotel buffet but quality of each items were good. Air on is individual systems (pac unit built in for each room) it is Japanese product has heating function as well which is appreciated for winter visit.

Stayed in January 2025

The front of house Claire and Jennie were extremely professional. They ensured we had everything we needed for our stay. The room was clean, the towels decorations and flowers were a lovely touch. Great location. Highly recommend.

Stayed in January 2025

It’s a little dated but great value.

It’s located close to all major tourist attractions. You can walk to all attractions within 5-10 minutes. Very nice breakfast with tons of options.

Stayed in December 2024

A boutique hotel in congested old quarters. The room offers no view but it is extremely quiet in the day or at night.. No noisy traffic at all. You can definitely sleep well here. The bed and pillows are comfortable. The room is clean and spacious and breakfast is good. The location is excellent too. We ventured out to sapa and Halong Bay cruise which we booked through them. Reliable. Hotel staff are so friendly, helpful and very polite.

Stayed in January 2025

Nothing.

All has been exceptional. The staff was quite supportive and ready to help with everything. Jennie was quite helpful in arranging all the logistics and tours.

Stayed in December 2024

Nothing for the price we paid

Breakfast was great, good location and room was comfortable for 3 Adults. Front office staff was very friendly. Our sincere thanks to Ms Kim and her team for their assistance during our stay, i.e. booking of grabs etc.

Stayed in November 2024

It was very clean, the breakfast buffet was very good. The staff were all extremely nice and service minded. Located in the middle of old quarters, we were close to everything we wanted to see. Highly recommend it!

Stayed in December 2024

Everything was great.

An excellent hotel, highly recommended. The staff were amazing, especially Kim who communicated regularly with me prior to our stay. Her customer service was exceptional. Room was lovely and we felt well cared for. The breakfast was amazing. All the boxes were ticked, such a pleasant stay.

Stayed in December 2024