The room was good, the staff is very friendly and helpful also the price of the room is very cheap.

Stayed in August 2023

Could be cleaner, bed is too old

Good location

Stayed in April 2025

There were many stairs to climb ,even to get to the elevator. The room needed small things attended too. Eg . handle hanging off bathroom door, bedside lamp not working. Street noise was very loud.

The location in the Old Quarter was great. Close to everything. The staff were very efficient especially Alex.

Stayed in April 2025

Our room was situated on the busy room which was noisy! The photos were outdsted.

Great location, super friendly staff! Lots of information in the room with food suggestions and attractions.

Stayed in April 2025

Location good . Staff very friendly and helpful. Breakfast was good. They allow us to pack our breakfast to go.

Stayed in March 2025

Location was great. City view rooms were bad because you can hear the street noise and the propaganda spewing out from the speakers outside our floor level

Stayed in April 2025

The location of the hotel is great. Room was clean and staff helpful. I didn’t have a window in my room but was aware of this when booking. Staff spoke good English. The only let down was the breakfast it wasn’t great and you need to take stairs to get to it, might cause issues for some people

Stayed in March 2025

Great location. Hotel a little tired but clean and staff very friendly…room 808 needs new mattress, full of ridges

Stayed in March 2025

There was no window, there was a switch in order to have hot water and the reception didn’t mention so we had cold shower, not very clean (mold smell) Location was great though

Stayed in March 2025

Very old and not well maintained.

Nice stuff and great location

Stayed in March 2025

One of the staffs was pushing me to give them 10 out of 10 rating was kind of funny.

Perfect Location and the lady I think (manager) was sweet and helpful.

Stayed in February 2025

The elevators were very small. But i don’t think this can be remedied because the Old Quarter buildings are really small.

The hotel staff were, generally, accommodating. The location is very good. It’s just a few steps away from the Hoan Kiem Lake and the market shopping area.

Stayed in March 2025

We arranged with the hotel to arrive 2 days later than planned & paid for. I have no problem with the hotel re letting my room during this time but had expected it to be ready when I checked in at 12. It wasn't & I was reallocated a room on the 8th floor. The elevator only goes to the 7th & it was quite tricky carrying suitcase up a narrow, spiral staircase. The room looked nothing like photos of the superior double I booked. The TV didn't work, nor did the phone, the window was small & the socket didn't have enough power to charge my phone. There was free tea & coffee but no cup. I twice went down to reception & was given a cup & extension cord. The mngr said the tv would be fixed later that evening but it remained broken for the rest of my stay. We met 2 other guests who had rooms on the 8th floor & they were asking to be moved. The hotel is quite a strange layout with 2 sides so it may be that rooms on " the other side" better match the photos on Booking.com. To get from my room on floor 8 to the breakfast room on 7, I had to walk down one floor, get the elevator down from 7 to reception, then take another elevator back to floor 7. The breakfast room is lovely with a great view over the city, and the breakfast was good. The hotel paid for my airport taxi to compensate for room problems, which was kind. As I said, the location is good and there are some good points about the hotel, but if you are looking for a 4star, I advise possibly looking elsewhere. We stayed in quite a few hotels during our 4 week trip & this was the only disappointing one.

Location is good. Plentiful hot water. Comfortable beds.

Stayed in March 2025

The decor was very tired. We had booked two twin rooms but on arrival were given a twin and a double. This was sorted the next day but we no longer had a balcony. The showers were cold. There were stairs that had to be climbed daily to access the lift.

Location was excellent and the staff were very friendly and helpful

Stayed in March 2025

Not overly new and clean

Great Location and friendly staff

Stayed in March 2025

Very old and dated , not very clean . Room smelt old and of moth balls Bedding smelt Our room was right next to the lift that is very small so was quite noisy . Not worth the money for our room anyway .

Property was close to pretty much everything . Staff very friendly

Stayed in February 2025

They use other name on Google. Old and not clean.

Stayed in January 2025

No window room is exactly that. Small, narrow, little ventilation. Hot water was lacking. I think it may have been an electrical issue. Going back soon and will ask. I’ll update on next review unless we cancel.

Position, position, position. Helpful staff. This is a 2.5 star hotel in Aus. Good value for money if all amenities work.

Stayed in February 2025

Guest had a complaint about noise and the concierge just seemed to brush off the person and said they were too busy.

Stayed in January 2025

No lift from 7 to 9th floor breakfastfast area

Good location

Stayed in January 2025

Triple room too small Stairs quite narrow

Great location In center and walking distance for visits and shopping Night street market and food awesome

Stayed in February 2025

The shower head is quite low and inside a bathtub with no shower curtain, so it was impossible to take a shower without flooding the floor of the entire bathroom, and if you are over 4 feet tall, you will have to squat to get underneath the shower head. This was the only complaint I would have about the room.

Location was superb - walking distance to just about every major attraction. The room was spacious and comfortable and Cherry and her staff are exceptionally warm, friendly and helpful. The hotel breakfast is also a good value with plenty of diverse selections.

Stayed in February 2025

Everything else. The place is falling apart. Our room was filthy and the breakfast was awful.

Very comfy bed and excellent location.

Stayed in February 2025

Hotel was very old and no proper bathroom facilities and shampoo and soap dispenser were not working and very slow water flow

There was not much option for breakfast and location is very bad

Stayed in February 2025

the room was small. the facilities are in bad condition and lack of amenities. not clean

. the cosierg was very nice and very helpful. good location.

Stayed in February 2025