Breakfast was too early for us

Lovely staff and comfortable room

Stayed in June 2024

From the moment we arrived at the hotel, the warmth and hospitality of the staff were unmistakable. They greeted us with genuine smiles and were always on hand to assist with any request, no matter how big or small. The comfort of the beds was good As for the food, it was nothing short of delightful.

Stayed in June 2024

It was lovely and clean

Stayed in June 2024

It’s location, the staff were wonderful, friendly and helpful. I had a lovely room with a balcony and view. The staff were helpful with SIM card and printing. I would recommend 10/10

Stayed in June 2024

Very friendly and helpful staff, nothing was too much trouble.

Stayed in June 2024

Staff cooperative and very kind

Stayed in May 2024

Nothing everything was perfect

This hotel was so nice the staff are amazing! So friendly and helpful and can’t do enough for you.

Stayed in June 2024

All good

The kindy lady (cherry) at the desk was very gorgeous:)

Stayed in June 2024

It was worth the money that we paid for. Easily accessible and in the old quarter.

Stayed in May 2024

Nothing at all.

The location was superb, it's at the heart of the Old Quarter. You can go to different places conveniently. Their accommodation was also smooth sailing, and additionally, they accommodated us with extra hours with no charge because of our late flight. The staff here, special mentioning Mr. Alex and Ms. Xuan, were very friendly, full of smiles, and even helped us with our Itinerary around Hanoi, Halong Bay, and Ninh Binh! We were able to appreciate the tour more with their great accommodation and suggested tour companies. On a side note, their bfast buffet was hearty and delish.

Stayed in May 2024

None

Location

Stayed in May 2024

Very kind staff

Stayed in May 2024

Wi-Fi was unusable slow in the room, reception, and dining area. Really annoying as had to go out to cafés to use. Sometimes it was okay, but 90% of the time it was not usable.

The location was fantastic; very easy to walk everywhere in the Old Quarter of Hanoi. It is all within 10-15 minutes from the hotel. The breakfast was very good with a selection of local and western food (eggs, pancakes, French toast, fruits, coffee/tea, juice, etc.) The staff were very friendly and helpful as well. Very informative about what to do in the local area.

Stayed in May 2024

Super good location in the old quarter. Many things are accessible by foot. Breakfast with a view was very appreciated.

Stayed in May 2024

Had to walk through a flight of stairs to access lift from the lobby and another flight of stairs to access room after exiting lift. Water from the shower flows into the toilet area as the floor has no demarcation between shower and rest of the bathroom

We picked this hotel for it's proximity to our Sapa return drop off point which was only 200m.

Stayed in May 2024

Clean, nice people,

Stayed in May 2024

Miss Sherry and Mr Mittelalx and Everyone from staff have been very much friendly and helpful to us. They helped us by transfer and by tours and anything else we needed.

Stayed in May 2024

Bathroom not fully delimited from the room, phone was not plugged in, much noise coming from the street

Good location amd friendly staff, good AC

Stayed in May 2024

Carpets needed a bit of an update and a window in the room would be great.

Position excellent. Staff great.

Stayed in April 2024

none

the staff are very friendly and they address all issues/ problems right away. it’s very near the tourist attractions. Hotel has nice view.

Stayed in May 2024

They should change the menu for vegetarian guests daily. Breakfast provided was enough and good, but still they need to change the items daily for long staying guests.

Staff - Tom, Alex, Rosa and there was one more lady I don’t remember her name. The complete staff is really good.

Stayed in May 2024

We really enjoyed our stay here. We arrived in our room and had some stuff that we didn't like, and Cherry and her team directly took care of us and gave us a new better room. They were really nice and uncomplicated about the room switch. The breakfast is good and there is always plenty. The staff is super friendly. The location is perfect since you are directly in the old quarter district, and you can literally walk to almost everything in under 15 min.

Stayed in May 2024

The room without window, bad soundproofing, some of the personnel were too oppressive in order to get a good rate on booking.com

The location and the breakfast were nice

Stayed in April 2024

Everything was good

The best location

Stayed in May 2024

Dont have any

All is good here. Cherry was good entertain us.

Stayed in May 2024