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  5. Reviews of Hong Thien Ruby Hotel

Reviews of Hong Thien Ruby Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

35 Lane 12 Chu Van An, Hue, Vietnam

#7 of 194 hotels in Hue

Guests' Choice

Review Score

Based on 126 hotel reviews

9.5

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.5

  • Location

    9.8

  • Facilities

    9.3

  • Staff

    9.9

  • Value for money

    9.8

  • Free Wifi

    9.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 9, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel location was excellent — close to bars and restaurants but tucked away from the main street, so it was nice and quiet at night. Around 30min walk from Imperial city. The room was spacious and comfortable, though a bit outdated, but for the price, it was definitely worth it. Breakfast was good as well. They offered a small menu to order from, and the food was good. Overall, a great value for money!

    Stayed in March 2025

  • Reviewed: March 9, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing. Everything was great

    The staff was very friendly and helpful. They spoke English sufficiently well to communicate, which is not always the case in most hotels we stayed in Vietnam

    Stayed in March 2025

  • Reviewed: March 5, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great hospitality, very warm welcome and comfort stay; great location; elevator in the building, owners were very helpful.

    Stayed in March 2025

  • Reviewed: February 24, 2025

    9.0
    Great location and wonderful staff!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The wifi was not as strong as it could be in our room but fine in the lobby.

    The husband and wife team at reception are very friendly and helpful. We enjoyed the many options for breakfast, cooked when you order what you want. They accommodated my gluten free dietary needs very well. The room was nice and clean, and well appointed. Great location just off the busy pedestrian street (on weekends) with lots of restaurants and shops, but quiet since it’s half a block down an alley.

    Stayed in February 2025

  • Reviewed: February 17, 2025

    10
    Great value little hotel
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    WiFi could be better and one of the bed matrices called for a change, but perfectly fine for our 3 days stay.

    The very hospitable and kind hosts of this little hotel is a reason for itself to stay there. It is located in the "happening" area of the city but in a small alley at the back to avoid most of the noise. The rooms were clean and comfortable, the breakfast very good and you can arrange excursions directly from the hotel.

    Stayed in February 2025

  • Reviewed: February 9, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location of the hotel is excellent. The hotel offers very good services but the greatest asset is wonderful staff. The lady in the reception helped us with arranging great tours and convenient transportation.

    Stayed in February 2025

  • Reviewed: January 27, 2025

    10
    Quiet and comfy
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hosts were very very kind, food was delicious and you could order whatever you want. Room was very big, quiet and comfy (1st floor, in the back)

    Stayed in January 2025

  • Reviewed: January 27, 2025

    9.0
    Best Homestay based Hotel in Hue City
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights

    Nothing. All is perfect in the place.

    Location of the Hotel is in center of the walking street The Receptionist Mam "Duong Thi Kieu Trinh" is the best person and she is really pleasing personality and always helps. Rooms are good and cozy Morning Breakfast is excellent.

    Stayed in January 2025

  • Reviewed: January 18, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our stay at this accommodation was absolutely exceptional! Not only was the place itself perfect in every way – clean, comfortable, and beautifully maintained – but what truly stood out was the incredible staff.❤️❤️. They were beyond friendly, always willing to help, and made us feel completely at home. It was like being welcomed into a family! Their warmth and hospitality turned our stay into an unforgettable experience. We can’t recommend this place enough. Thank you for making our stay so special!😎😎😎

    Stayed in January 2025

  • Reviewed: January 13, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Laccueil, la gentillesse, la situation géographique

    Stayed in January 2025

  • Reviewed: January 11, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff is amazing and really Nice. It is well located and somehow still quiet.

    Stayed in January 2025

  • Reviewed: January 6, 2025

    10
    The people was extremely friendly and helpful. The breakfast was delicious
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The beds need an upgrade

    Everything. We felt very welcomed by every staff member.

    Stayed in January 2025

  • Reviewed: January 3, 2025

    9.0
    Nice hotel in a quiet location.
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Charged a 3 % commission on currency card unlike other hotels.

    Quaint hotel in a nice location down a quiet lane. Friendly staff.

    Stayed in December 2024

  • Reviewed: December 30, 2024

    10
    Fantastic people and location
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    I would add a blanket in the room, nights were cold.

    People was excellent, great location and breakfast.

    Stayed in December 2024

  • Reviewed: December 29, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very nice hotel for the family as well. Staffs are very good. Trinh helped us book everything. Very cooperative. Breakfast is also very good. Value for money..

    Stayed in December 2024

  • Reviewed: December 22, 2024

    10
    Highly recommended hotel. Great value for money
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Everything. The little things were really appreciated e.g. welcome drink, map, ideas for excursions and restaurants ( including vegetarian options) but not in a pushy way. We took a one day city tour through them. We don't usually take organised tours but the value for money made it an exceptional day out. The breakfast was freshly served at the table, plentiful ( you could select multiple items off the menu) and delicious. The coffee, fresh juice, pancakes and eggs were wonderful. The room was older style for our taste but was clean and spacious. There was a lift and the hotel is very quiet being located down a quiet, safe alleyway.

    Stayed in December 2024

  • Reviewed: December 4, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff is amazing and very helpful. They gave us fruit(amazing) and welcome drinks, helped us rent motorbikes, booked transfer, and with laundry. Breakfast was also very good. Great location and great value money-quality. The room was spacious and very clean, not very modern, but there is everything needed.

    Stayed in December 2024

  • Reviewed: November 23, 2024

    10
    Great stay in great location. Superb staff who were helpful and attentive and went above and beyond!! Would highly reco
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    We loved this hotel. We were treated very well and felt very respected.

    This property was down a side street but just off main road where all bars and restaurants were. The hotel and rooms were clean and rooms made up daily with fresh towels etc and consumables replaced without asking. The staff went above and beyond in our opinion. We had half day travelling as our precious hotel manager drove us from Phong Nha to Hue. It’s took about 5 hours and we were lost at one point!!! When we arrived we were met with a smile, a cup of tea or coffee and a plate of local fruit which was a lovely touch. The gentleman (didn’t get his name), then sat with us to explain where we were to everything and what excursions were available. They were more than happy to arrange taxis, booked two full day excursions (tour of the imperial city and DMZ) and dealt with anything else we needed. Breakfast was very nice and had the best fresh rolls with our omelette, tea/coffee and fruit juices. Lady who also ran hotel greeted us every morning and most evenings with a smile, asked how things had gone and was generally interested in how our day went etc. Unfortunately when we left, they wouldn’t take a tip! She said if we were happy and could write review, that was more than enough.

    Stayed in November 2024

  • Reviewed: November 9, 2024

    10
    Super hotel in Hué.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    Location in the center, walking street just around the corner, but hotel is nice and tranquil. The super friendly owners with lots of tips for Hué and always willing to arrange something for you. Rooms large and super clean! We got greeted by the owners with a coffee after a long day driving and it was really nice chatting with them. If you are staying in Hué, do not skip this hotel.

    Stayed in November 2024

  • Reviewed: November 4, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location, breakfast, staff, everything perfect...

    Stayed in November 2024

  • Reviewed: October 23, 2024

    10
    Great value for this comfortable hotel. Much better than it’s lower rating.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No concerns.

    I stayed in this small hotel several years ago and was happy to find it still operating on this visit. Located on a quiet lane off a main road, the hotel is close to the old section and many restaurants. The owner / manager and her support staff are very welcoming and provide excellent service. Made-to-order breakfast is varied and delicious. Highly recommend this hotel. Should be rated higher than 2-star.

    Stayed in October 2024

  • Reviewed: October 16, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    the host was amazing

    Stayed in October 2024

  • Reviewed: September 27, 2024

    10
    Value for money and really welcoming staff
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Hosts were so lovely and welcoming. Good location

    Stayed in September 2024

  • Reviewed: September 18, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very friendly staff

    Stayed in September 2024

Showing 1 - 25

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