Nothing!

Amazing facilities, immaculate grounds and presentation. Three restaurants, one site cafe, kids computer games rooms (next level, including two PS5 set ups, and over so arcade games all free to play. Expansive pools, beach service and beach sports equipment. Everything just absolutely fantastic. Beach extremely clean, refreshing but wam water temperature. Staff very professional and attentive. I have not even mentioned the fantastic villa we were in (villa 15) with its own pool and amazing beachfront views.

Stayed in July 2024

Amazing variety of food, staff were always friendly and accommodating. Pool and beach area amazing.

Stayed in July 2024

1. Check-in Process: Upon our arrival, the reception area was crowded with no available seating. We had to wait for a while before being attended to. The check-in process could have been faster for a 5-star hotel. 2. WiFi Connection: The internet connection was unstable, with different areas of the resort having varying reception quality. 3. Service Speed: The service by the pool and in the restaurants was relatively slow. We had to wait for our drinks until the food was ready. 4. Pool Towels: The towels by the pool were not clean, which was disappointing. 5. Beer Selection: The resort has a poor selection of beer. 6. Food Variety: The food was just okay, and we wished for a better variety of pastries. However, the chocolate fountain was great for kids. 7. Late Cancellation Charge: Although the SPA was amazing, I was disappointed that I was charged for a late cancellation despite canceling my third reservation.

1. Friendly Personnel: The staff at the resort were very friendly and made us feel welcome. 2. Good Vegetarian Menu: The VIVE Ocean restaurant has a good vegetarian menu, which we appreciated. 3. SPA Services: The SPA services were amazing. I had two sessions that were incredibly relaxing.

Stayed in July 2024

Fantastic location on the beach

Stayed in June 2024

Nothing Would be great if they have table tennis near the pool for kids and adults- always fun.

Beautiful resort - stunning beach. F&B was excellent and the staff were very efficient, responsive and hospitable .

Stayed in July 2024

Although the food was out of this world, the bar by the beach had a few misses with our order, forgetting the side or to bring an entire order. They did offer to not charge though, even bringing the food later, which was much appreciated.

Great service shows up when it’s seamless, and at Hyatt Regency service was impeccable. Reception staff in particular were efficient and extremely kind. Cleanness was pristine.

Stayed in July 2024

A clothes horse for the room would be very handy.

Everything was excellent, the location, staff, room, facilities and a sensational beach.

Stayed in June 2024

very spacious, close proximity to the beach!

Stayed in June 2024

More cleaning Ceiling Fan and sunshades were covered with dust.

Breakfast

Stayed in June 2024

Did not have the room i booked for 3 nights Food was fine but not 24 hrs

Staff was wonderful

Stayed in June 2024

Could have serve or rotate different type of food everyday.

Well maintained and close to beach

Stayed in June 2024

The pool was too warm to use!

Great location!

Stayed in June 2024

rooms and furniture were quite dated. there were many scratches on the wood furniture in our room. floor didn’t feel clean on the first day. sofa was too soft and felt dusty.

spacious rooms. lovely entrance area. plenty of facilities and activities to keep guests well engaged

Stayed in June 2024

Main swimming pool is too crowded. Hotel is aging.

Staff very friendly and ready to help. Facilities were amazing (gym, playgrounds, etc).

Stayed in June 2024

The space and facilities are amazing. In simple words, if you just want to relax, you can just stay inside the hotel and you’ll have everything you need. Don’t even need to go out. The facilities, hotel room and restaurants inside the hotel were all great. The staff are very polite and friendly. The beach is amazing too. Clean and soft. We went with our almost 4 year old and she loved it. We had an unfortunate event where our girl got a really high fever. The staff were very helpful. They were able to get a doctor to come to our room to check on her and allowed us a late check out so she could be in the AC room before we went on our flight. All good things to say!

Stayed in April 2024

A little tricky with wheelchair facilities

Beautiful resort

Stayed in June 2024

Food options

It was a v good property

Stayed in May 2024

They didn’t accept our debit card for room charges we had to pay as we went. Probably more straight forward if they were to take our debit card. However this is clutching at straws. Everything else was phenomenal!

Phenomenal Gym, spa, sauna, pools, hot cold plunge. Exceptional staff, immaculate gardens, amazing kids club. We were overwhelmed by the grounds - the gardens, the pools the staff, the kid friendly facilities

Stayed in May 2024

- No water spray in the toilets.. This is a must in Vietnam!! - The lobby to check in/out is messy and super hot, on a summer hot day you want to be able to check out fast and move on with the next destination. This is a heavy mistake as it leaves a bad memory when leaving the place, even though the stay was great. - Lighting in the room didn't make sense, can't turn lights on from the room entrance, lights in the toilets were for the whole bathroom which is inconvenient at night.

Beautiful and spacious resort with clean private beach easily accessible. The big pool is good for taking kids there, but the one at the fitness center was the perfect pool for us, to swim and relax, we had to walk to get there but worth it. Our room was spacious and clean, very comfortable bed and sofa. Very good AC and lighting throughout the room, plus there's a small room to put the luggage/clothes which was very much appreciated. Very convenient to get a Grab to go outside to have lunch/dinner as prices within the resort are very high, only had to wait 1 min each time. Overall very good place to rest and stay close to the city.

Stayed in May 2024

Large space, nice environment, especially the professional and friendly staffs. We had an openair dinner on the beach and it was greatly arranged by the hotel. Lastly, special thanks to Mthao who managed to deliver my daughter’s iPhone who lost in the hotel to the airport when we were about to depart for our return flight! Thanks again

Stayed in May 2024

Away from amenities, prices were jacked up by 2x due to Ironman event. Also, as the event hotel, there is no short cut for Ironman participants. Walking over to the event site took at least 10 mins.

Breakfast

Stayed in May 2024

We came for the Ironman 70.3 triathlon. We liked everything about the property.

Stayed in May 2024

1.Night lights were not working so we had to leave the light on in the walk-in robe so a bit annoying as it was not dark enough to sleep. Separate WC should have a separate ceiling light so that turning on the ceiling lights for the whole length of the bathroom does not disturb someone else sleeping when one goes to the toilet in the middle of the night. 2. Outside sitting area of the room should have a ceiling fan so that the sliding door does not have to be kept open to cool the sitting area. With the summer heat, it can be very hot sitting there. So we had to rotate between sitting indoor and outdoor to cool ourselves from the sweltering summer heat in the daytime. 3.We had booked and paid for Club Access. The buffet breakfast and evening cocktails were well appreciated. However, there are only two variations of hot items which are available on alternate days. So if you are staying there for a week as we did, it gets boring and unappetizing to be eating the same thing everyday except for 2 hot items being rotated. Even the wine was the same for the whole week. We felt that a lot more could be offered by variety of snacks from the region such as Malay, Chinese, Indian snacks and hot dishes. This was very disappointing to see in Hyatt which has hotels in all the regional countries. Better F&B variety for the Club is required.

Beach and beach view from our room. We stayed at the King Room with Ocean View at the ground floor of Block F. Hotel room and bathroom is large with ample of wardrobe space in walk-in robe. I liked that the bathroom was not at the entrance of the room which is the case with most hotels. The bathroom with separate WC, twin sinks on a long benchtop, and large hand-held and rain shower next to a bathtub with a full length glass window looking out to the garden and beach beyond was a great idea when planning the layout of this room. There was ample of space for the king sized bed with bedside tables and a L-shaped couch.

Stayed in May 2024

Nothing

Everything: room condition, wimming pool, beach, breakfast, workers at the resort:)

Stayed in May 2024

Maybe it was the season we went in, but it was full of kids! Also, our room was quite a distance away from the main pools.

It’s what we call a proper 5* beach resort. Amazing.

Stayed in May 2024