Reviews of Kaia Gallery Hotel Hoi An
21 Lý Nam Đế, Son Phong, Hoi An, Vietnam
#23 of 338 hotels in Hoi An
Guests' ChoiceReview Score
Based on 160 hotel reviews
9.7Score breakdown
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Cleanliness
9.8
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Comfort
9.9
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Location
9.2
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Facilities
9.7
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Staff
9.9
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Value for money
9.8
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Free Wifi
9.5
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Reviewed: April 11, 2025
Valentina
Germany9 Reviews1 helpful vote10“Arty, cool, open loft atmosphere”- • Leisure trip
- • Couple
- • King Room with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
It’s a 15min walk to the old town, but: you can just get on a bike and be there as well as at the beach within a few minutes, so it didn’t bother us.
Kaia Gallery is so beautiful, artsy, comfortable - we loved everything about it and ended up extending our stay. If you’re into art and design and don’t want spend too much, this is the place for you. Emily and her colleague were so nice and helpful and had amazing tipps for us.
Stayed in April 2025
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Reviewed: April 7, 2025
Sophie
Australia2 Reviews10Exceptional- • Leisure trip
- • Couple
- • Double Room with Garden View
- • Stayed 5 nights
- • Submitted from a mobile device
The service at Kaia Gallery Hotel was absolutely incredible. Nancy was in contact with us before we even arrived, helping us organise a very affordable taxi to the hotel from the airport. During our stay, Nancy also helped organise motorbike rentals, gave fabulous recommendations for local food spots, and more. Our room was spotless and was stocked up with lots of water everyday. The hotel was the perfect walking distance from old town and in a quiet area. We couldn’t have been happier with our stay at Kaia.
Stayed in April 2025
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Reviewed: April 4, 2025
Gary
United Kingdom12 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Family Room with Mountain View
- • Stayed 1 night
Beautifully designed hotel. Can tell it was created by someone with an artistic and architectural perspective. Staff fantastic and helpful. Reception and rooms are beautiful. Great location. 10 minute walk to old town, restaurants and bars. Would highly recommend.
Stayed in April 2025
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Reviewed: April 2, 2025
Gary
United Kingdom12 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • King Room with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
Fantastic
Stayed in April 2025
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Reviewed: April 1, 2025
Sabrina
United States4 Reviews10“Very nice design - extremely helpful staff and great location- Hopefully we can come visit again soon!”- • Leisure trip
- • Couple
- • King Room with Garden View
- • Stayed 5 nights
- • Submitted from a mobile device
Beautifully designed, good location
Stayed in March 2025
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Reviewed: April 1, 2025
Putera
United Kingdom2 Reviews9.0“Cozy interior, friendly staff and serendipitous!”- • Leisure trip
- • Solo traveler
- • Superior Twin Room with Garden View
- • Stayed 1 night
- • Submitted from a mobile device
Only constructive point would be that there was a stain on the bed, otherwise was perfect!
Stayed in March 2025
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Reviewed: March 30, 2025
Yaman
Canada3 Reviews10“Very relaxing atmosphere and kind staff.”- • Leisure trip
- • Travelers with friends
- • King Room with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
Amazing interior architecture design integrated with local art pieces from the Campa kingdom. Very friendly staff that made us feel very welcome and had amazing recommendations for food/drinks and activities. Rooms were again decorated very beautifully and had great air conditioning. Highly recommended.
Stayed in March 2025
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Reviewed: March 30, 2025
Agnès
France10 Reviews10“Perfect stay”- • Leisure trip
- • Solo traveler
- • Deluxe Double Room with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
Best stay in Vietnam so far ! Emily and Nancy were the perfect hosts The hotel itself is beautifully decorated and my room was so comfortable and cosy 5min by walk from the old town at the end of a street away from the noise. Would definitely recommend it and will stay again if occasion happens
Stayed in March 2025
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Reviewed: March 29, 2025
Michael
Australia170 Reviews24 helpful votes10“A truly exceptional boutique hotel”- • Leisure trip
- • Solo traveler
- • Double Room with Garden View
- • Stayed 2 nights
- • Submitted from a mobile device
This really is quite an exceptional hotel, run with superb warmth, care and attention to detail by Nancy and Emily. They helped me with great suggestions for HoiAn activities and local restaurants. The hotel’s aesthetics are chic European, with distinctly Japanese accents… the rooms are compact but with a gloriously comfortable king bed and quality linens. The bathrooms have rainhead showers with great water pressure. Breakfast is tailored to one’s personal preferences, all presented on handmade crockery.. Thank you for a truly superb stay,by far the best in my Vietnamese travels.
Stayed in March 2025
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Reviewed: March 20, 2025
Lara
Germany9 Reviews2 helpful votes10“Amazing stay with great recommendations”- • Leisure trip
- • Couple
- • Family Room with Mountain View
- • Stayed 3 nights
- • Submitted from a mobile device
It was an amazing stay with very kind people and so many good recommendations for the city, tours, cafe and food! When we come back to hoi an we would love to stay here again.
Stayed in March 2025
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Reviewed: March 20, 2025
Allan
Canada6 Reviews9.0“Wonderful stay at a quaint boutique hotel”- • Leisure trip
- • Couple
- • Double Room with Garden View
- • Stayed 3 nights
- • Submitted from a mobile device
Staff (Nancy and Emily) were amazing
Stayed in March 2025
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Reviewed: March 11, 2025
Meshelle
Australia6 Reviews10“Aesthetically pleasing 🫶 great to unwind and chill in your room.”- • Leisure trip
- • Couple
- • Double Room with Garden View
- • Stayed 1 night
- • Submitted from a mobile device
I was happy with everything :)
Omg what a beautiful space, loved how it was all decorated. Comfortable bed, lovely staff, would stay again
Stayed in March 2025
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Reviewed: March 10, 2025
David
United Kingdom96 Reviews10 helpful votes10“2 night stay Hoi An”- • Leisure trip
- • Couple
- • Double Room with Garden View
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Good location about 15 mins walk into the centre of Hoi An. Very quiet and no traffic noise. Emily and Nancy were very helpful in advising what to do and where to eat.
Stayed in March 2025
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Reviewed: March 9, 2025
Veronica
Italy65 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
Staff Is very available for every necessity. Also breakfast was super.
Stayed in December 2024
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Reviewed: March 5, 2025
Christopher
Germany16 Reviews1 helpful vote10“Great 4 days stay in Kaia”- • Leisure trip
- • Travelers with friends
- • Deluxe Double Room with Balcony
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing
Great Design , Spot Clean , really nice Staff
Stayed in March 2025
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Reviewed: February 28, 2025
Julia
Australia11 Reviews1 helpful vote10“Small private aesthetically pleasing hotel within easy walking distance of old town with exceptionally helpful staff. Wo”- • Leisure trip
- • Couple
- • King Room with Garden View
- • Stayed 5 nights
- • Submitted from a mobile device
The air conditioner and fan were noisy.
The staff were so incredibly helpful and engaging.
Stayed in February 2025
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Reviewed: February 17, 2025
Francis
United Kingdom15 Reviews1 helpful vote10“An elegant, calm, stylish oasis in the hot and often hectic town, the property is modernist European in design, filled w”- • Leisure trip
- • Group
- • King Room with Garden View
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Beautiful designed, clean, calm,comfortable and stylish
Stayed in February 2025
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Reviewed: February 15, 2025
Franca
Germany10 Reviews2 helpful votes10“Amazing design hotel!”- • Leisure trip
- • Couple
- • King Room with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
I loved the design of the place and the eye for the detail everywhere. It was by far the nicest hotel we stayed at in Vietnam.
Stayed in February 2025
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Reviewed: February 15, 2025
Carol
Australia11 Reviews1 helpful vote10“Stunning hotel with amazing service from the friendliest staff.”- • Leisure trip
- • Family with young children
- • Family Room with Mountain View
- • Stayed 7 nights
- • Submitted from a mobile device
There was nothing we disliked about this hotel
The Kaia Hotel is amazing in every way. The design and ambience both in the common areas and in the rooms is incredible. The location is at the end of a quiet street between the old town and the rice paddies. It’s only 10 min walk to the old town, but we loved returning to the peacefulness of the hotel at the end of each day. While the hotel itself is beautiful, what really sets the Kaia apart is the service. We were mostly looked after by Emily who went above and beyond to help us with every aspect of our stay in HoiAn, in a friendly and caring way. Every one of Emily’s recommendations was perfect and we felt like we were treated to a personalized experience of HoiAn. My sister and I stayed at the Kaia for 7 nights and were both sad to leave. We would strongly recommend this hotel and will definitely stay again if we come back to HoiAn.
Stayed in February 2025
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Reviewed: January 22, 2025
Zheng
China3 Reviews10“The whole stay was amazing and way exceeded my expectations.”- • Leisure trip
- • Couple
- • Superior Twin Room with Garden View
- • Stayed 2 nights
No.
Everything was beyond what I expected. We were greeted warmly with a cup of tea and some coconut crispy chips by Emily. She explained everything that we needed to know about traveling in Hoi An. She also helped us book tours and show tickets, which had made our trip so easy and worthwhile. I cannot express how grateful I am to her and Nancy, who also made breakfast for us. I was also impressed by the artefacts and decoration of Kaia Gallery Hotel Hoi An. It is calm and elegant. Our room was also well-arranged and full of good surprises.
Stayed in January 2025
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Reviewed: January 21, 2025
Christopher
Ireland5 Reviews10“Relaxing hotel with great service”- • Leisure trip
- • Couple
- • Deluxe Double Room with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
The stay in Kaia Gallery was perfect for experiencing Hoi An. It is situated in a secluded area of the town but is only a short walk from many of the tourist attractions on offer. Emily and Nancy both offered a superb service advising on the best places to eat and things to do. They were also of great help booking tickets to attractions and events to attend. The comfort and surroundings at Kaia Gallery along with the service on offer is sure to impress.
Stayed in January 2025
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Reviewed: January 21, 2025
David
United States78 Reviews4 helpful votes10“Súper Boutique Hotel in Hoi An”- • Leisure trip
- • Solo traveler
- • Double Room with Garden View
- • Stayed 2 nights
- • Submitted from a mobile device
All good and anything that you need help with they will accommodate.
Emily especially, but also Nancy, Foo and staff were amazing! Good location about 10 mins walk from old town but quiet and a chance to see more local things. Art details very good
Stayed in January 2025
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Reviewed: January 20, 2025
Bertrand
France4 Reviews10“Memorable ! Best hotel of our trip in Vietnam !”- • Leisure trip
- • Family with young children
- • Family Room with Mountain View
- • Stayed 2 nights
Nothing !
Best hotel we have stayed in during our trip in Vietnam !! Exceptionnal service !! Nancy, Emily and the owner are so welcoming and helpful ! They recommended the best adresses and organized activities and transfers for us. They really made our stay memorable. On top of that the Hotel is absolutely beautiful ...decorated with very good taste and high class style. Breakfast was excellent ... I highly recommend to stay at Kaia Residence Hoi An !!!!
Stayed in January 2025
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Reviewed: January 17, 2025
Inese
Belgium27 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Travelers with friends
- • King Room with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
We loved the location of the hotel because it was away from the hustle and bustle of the city centre, while still being in a walking distance. The interior was very careful curated. Our hosts Emily and Nancy were very welcoming and helped us greatly with organising transfers and suggesting things to do. While breakfast is not included, when we ordered it, it was very tasty.
Stayed in January 2025
