No. 12 Tuần Châu, Ha Long, Vietnam
#28 of 320 hotels in Ha Long
Guests' ChoiceBased on 198 hotel reviews
9.0Cleanliness
9.2
Comfort
9.3
Location
9.4
Facilities
9.1
Staff
9.6
Value for money
8.8
Free Wifi
7.6
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End of dialog contentReviewed: April 9, 2025
Colleen
United StatesThe boat was very clean and charming. The staff was always helpful and made us feel comfortable.
Stayed in April 2025
Reviewed: April 9, 2025
Jaime
United StatesThe wifi almost never worked on the ship, which would have been fine (more time to look at scenery!), but we had an issue and it would have helped to be able to contact the tour company about it. We booked a promo that included a bottle of wine, but the staff on the cruise had no record of this. Luckily I was able to pull up my reservation confirmation and they honored it. But it took about 45 minutes to resolve because the staff was trying to find the cruise manager. We also booked transportation from Hanoi through the tour company, which proved very confusing. We weren't given a pickup time until after 10 p.m. the night before and it was unclear how to find the bus for our return. There was also a lot of wasted time on the transfer - 30 minutes at a tourist trap and a long wait until it was time to board the boat.
The cruise itself was excellent. Our room was very comfortable and we loved being able to sit on our private balcony and see the beautiful Ha Long Bay scenery. We were impressed with the quality of the food at all the meals. All of the staff on board were kind and professional. We felt the whole experience was well worth the price paid. The kayaking excursion was fun. We skipped the second day excursion to have more time to enjoy our beautiful room and balcony.
Stayed in April 2025
Reviewed: April 8, 2025
Sucheta
CanadaShowers/bathrooms could get wet
Activities Tour guide Mr Dee Vegetarian food Cat ba portion
Stayed in April 2025
Reviewed: April 4, 2025
Ethan
United KingdomToo much seafood.
Very friendly and great service!
Stayed in April 2025
Reviewed: March 21, 2025
Michael
AustraliaWifi coverage was consistently poor
A very carefully crafted end-to-end experience met every expectation. Facilities are first.class, with excellent food, activities and warm and engaging staff.
Stayed in March 2025
Reviewed: March 17, 2025
Kerry
AustraliaNothing it was perfect
Everything. The entire trip was very well organised. The activities were fun and something for everyone. Kayacking, Cooking class, karaoke, boat trips to caves and early morning Tai chi. Food was abundant and amazing. Weather was overcast however it did not ruin the experience it added to it. Staff were very friendly and efficient. Highly recommend
Stayed in March 2025
Reviewed: February 28, 2025
Isobel
United KingdomMaybe an extra stop off on the itinerary. Food was served a tiny bit cold, but it was a cold weekend.
Staff were excellent, very friendly and couldn’t do enough for you. The food on the buffets was lovely, especially considering it is on a cruise ship. 5 course meal also very nice. The room was lovely, with massive windows all across (it was slightly different to the pictures of the room we booked as the bathroom didn’t have windows as pictured). Itinerary was good. Balcony was amazing!!
Stayed in February 2025
Reviewed: February 24, 2025
Nicole
United StatesN/A
The staff were all amazing, the views incredible, food delicious and the bed was AMAZING! We went on an excursion to a charming small village (with the option to ride a bike around the island) and some of us also went kayaking. There were other activities you could participate in as well - squid fishing at night, bamboo boat ride, etc. And there was karaoke at night and music. It’s was too cold for the pool, but there is a nice looking pool!
Stayed in February 2025
Reviewed: February 18, 2025
Andy
United StatesGreat travel experience, great value for money, clean rooms, delicious food, beautiful scenery, highly recommended. Standard trip 120 per person USD. Excellent experience, the room is clean. Food is nice, amazing tour guide, beautiful views.
Stayed in January 2025
Reviewed: February 12, 2025
Dominic
United KingdomI loved the experience, the staff, the food, the rooms everything. They staff is friendly, helpful and always ready to cater your needs. They keep in mind your dietery needs and will customise accordingly. The hospitality is amazing! ❤️
Stayed in January 2025
Reviewed: February 6, 2025
Carl
United KingdomWas wall good
Great views, staff on board were super enthusiastic. Room was very nice.
Stayed in February 2025
Reviewed: February 2, 2025
Mustapha
AlgeriaGood Cruise comfortable good service and food
Stayed in January 2025
Reviewed: February 1, 2025
Jeffery
United StatesNo drinking water provided with meals
Scenery, excursions and meals
Stayed in January 2025
Reviewed: January 24, 2025
Mark
United KingdomDrinks were on the pricey side
We liked that it wasn’t too big. Felt very personal. Good sized room
Stayed in January 2025
Reviewed: January 21, 2025
Karen
United KingdomDid not feel we saw much on first day and a bit disappointed, but 2nd day more than made up for it
Very friendly staff, food excellent, 2nd day trip very worth while and better value than the first
Stayed in January 2025
Reviewed: January 18, 2025
Nivan
South AfricaExcursions were excellent, friendly staff, good food.
Stayed in December 2024
Reviewed: January 18, 2025
Brooke
AustraliaThe crew members were extremely polite and helped us have a great time and made sure we enjoyed a lot. We had a wonderful vegetarian food and it was delicious. Special mention to Sky, Leon and dragon for helping us throughout and making this stay memorable 🤍
Stayed in January 2025
Reviewed: January 17, 2025
Viola
United StatesOur family, two adults and a 6 year old child shared one room and did the two days one night trip. We were very happy with the cruise. The guide Kong was excellent, he was informative, friendly and made sure to check on the well being of all guests. The cruise itself was a good length of time to get a good look at Ha Long bay. The rooms were clean and the food on board was tasty.
Stayed in December 2024
Reviewed: January 17, 2025
Mary
United StatesMy daughter had birthday that day and all the staff gave a nice surprise to her.our tour guide Mr Tom cruise is very nice and helpful. Will definitely come back..
Stayed in December 2024
Reviewed: January 16, 2025
Mariam
AustraliaSabilang ngajeng ento dadi pengalaman, uli restoran gourmet kanti pilihan makan santai. Ragamnyane luar biasa, antuk akeh pilihan antuk sabilang selera. Kebutuhan diet khusus taler kauratiang becik. Mutlak tresna ring punika!
Stayed in December 2024
Reviewed: January 15, 2025
Sebastian
AustraliaThe crew were exceptional. Our cruise director Leo made our stay comfortable and took care of all our needs. Sofia our server is exceptional and attended to our meals. All the staff were courteous very helpful. Our room was huge, very clean and felt like we are at home.
Stayed in December 2024
Reviewed: January 15, 2025
Ellis
United KingdomExcellent trip where all the staff including Sophia and Thien make you feel so welcome. Food was very good, clean and tidy rooms very large with excellent water pressure. I highly recommend this trip. For me it's the lovely friendly attitude of the Vietnamese people as staff which is what I will remember most.
Stayed in December 2024
Reviewed: January 15, 2025
Keith
United StatesOur tour manager is Mr Dung (Toni) who is arguably the charmest and most passionate tour guide we had in Vietnam, who has great knowledge of the tour and has gone beyond expectations yo make sure everyone is happy, safe and well looked after. The crews were amazing with lots of smile and they are all down to earth dancing and singing with us at night! The highlight of the tour is simply seeing the bay go by while enjoying lunch and dinner at the panoramic dining room. The ship itself has a wooden touch who gives a classic feeling and is very well maintained. Kayaking at Hang Luon in the morning is definitely a must do while on the cruise (ticket already included).
Stayed in December 2024
Reviewed: January 13, 2025
Ben
United Kingdomkaulâh ta' yakin apa celana kerrèng kaulâh cocok ghâbây pelayaran mewah, namong staf è Le Journey Cruise mastèaghi jhâ' rèng-orèng panèka 'on brand' kalabân getaran santai. E aher parjhâlânan, kaulâh andi' lemari kalambi anyar kalabân kaos prasmanan bân kacamata è bingkèng kolam renang.
Stayed in December 2024
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