I was surprised by some hidden charges, but in the grand scheme of things is ok. Hair dryer was really weak No plug

Absolutely loved the experience here - great customer services from car drop off to checking out. You are made to feel like you are taken care of. Super professional, clean, and easy. Gym was great - has a good amount of the, better than your average hotel gym. Breakfast was really good - highly recommend. Super diverse selection and actually tasted pretty good. 12PM check out is great for a leisurely exit. View was amazing At this price, was much better than some of the other hotels in HCMC that was at a similiar price. Wish I was in Saigon longer so I could have stayed longer!

Stayed in March 2025

Breakfast was a little cold

Exceptionally clean

Stayed in March 2025

nil

Excellent , from check-in to check-out. The staffs extremely polite and helpful.

Stayed in March 2025

nothing

loved the service, the breakfast buffet and the club room was special

Stayed in March 2025

The eighth floor elevator landing smelled very strongly like urine. The backstreet of the hotel was very dirty, full of garbage and rats.

Very elegant and beautiful.

Stayed in March 2025

Best views, good location, big comfy beds, grand lobby, plenty of eateries and bidet toilets....who could ask for anything more?

Stayed in March 2025

The breakfast wasn’t included in the room price.

Great location close to restaurants and all tourist attractions. Great river view from our room as well. A nice reprieve from the heat and noise of the city.

Stayed in March 2025

Nothing. It was great.

Clean and comfortable. The breakfast was incredibly diverse. Exceptional baked goods.

Stayed in March 2025

Nice view of river. Beautiful pool area. Big twin beds were very comfortable. Great restaurants in house.

Stayed in February 2025

Nothing

Everything about this hotel, from the perfect location in District 1 with massive views of the Saigon River and Cau Ba Son bridge, to the kind and caring staff is top shelf. The room was modern and linens were spotless. They made us feel right at home. The pool was lovely, with delicious cocktails and food available with just a glance at the friendly pool staff. The breakfast buffet was incredible with so many tasty western and Asian options. They accommodated our late checkout and arranged a taxi to the airport. We wished we could have stayed longer. Highly recommend this hotel.

Stayed in February 2025

Bath tub with shower curtain ; I had expected a walk-in shower for a five-star hotel.

Classic reception area and dining area for breakfast light and airy with soothing background piano music. Breakfast choices were superb. Great river view from the room. Nice pool and sun terrace. Above all, the staff were all amenable and professional in their work. The beaming smile from the young lady greeting me at the breakfast reception every morning provided a lovely start to the day.

Stayed in February 2025

Breakfast is quite expensive . There seemed to be no way for independently adjusting shower water temperature and flow

Comfy bed. Polite and helpful staff

Stayed in February 2025

Nice view of the river, good breakfast, nice location

Stayed in January 2025

Very nice we loved everything about this place 🥰🔥

Stayed in November 2024

Very helpful and friendly staff.

Stayed in December 2024

There wasn't anything I didn't like.

The thing I liked the most about this hotel was the staff. Everybody on the reception desk was helpful and friendly Tanya, Emily Candy and most importantly Mia. Mia was my main reception contact, she helped me check in early (there is a fee but completely worth it) and gave me an amazing room with a fabulous view of the river. Nothing was ever a problem. I hope hotel Lotte really value her as a staff member. But you could tell all of the reception staff wanted your stay to be as comfortable and happy as possible. Besides the staff the property was very spacious and clean. There was everything you needed including a fitness centre, a swimming pool and several restaurants. Breakfast is good and plentiful also. The hotel is also in an excellent location. It's close to everything but quiet enough to be away from really busy places.

Stayed in January 2025

From staff to management Mr nghĩa and Mr Tiến they’re very helpful and go beyond our expectations, much appreciated🙏 We would highly recommend to family and friends to stay at Lotte 🤝

Stayed in January 2025

This hotel is fabulous. The staff are attentive, the rooms are large, the choice of restaurants is amazing the pool area is resort like. We would absolutely stay at this hotel again.

Stayed in December 2024

We loved everything about this hotel from the amazingly attentive staff, especially Martin, who looked after us so well, to the wonderful roof top bar where we spent many evenings. We will absolutely stay at this hotel again.

Stayed in December 2024

It’s a little further away from the main city area but not a big deal - only 10-15min walk.

All the staff were very nice. Great buffet breakfast. Facilities were nice, free shower area at the gym after checking out before I headed to the airport.

Stayed in January 2025

The shower in the bath meant a tall person struggled to have a decent shower.

Very centrally located.

Stayed in January 2025

Zilch

Great location, facilities and excellent staff-always so helpful and cheerful

Stayed in January 2025

Nothing

Everything

Stayed in January 2025

Was a bit noisy at night . Could hear the traffic.

Location was fabulous.

Stayed in January 2025