We were not told beforehand of refurbishment

Breakfast great, staff very friendly

Stayed in September 2022

The breakfast was delicious and they changed the menu daily.

Stayed in August 2022

expecting the renovation completion

Everything. kind staffs, good breakfast, comfy bed, perfect location for me, nice river view etc

Stayed in August 2022

Lotte Hotel was absolutely wonderful in every regard! The staff were all very friendly and professional, and there seems to be a great culture in the team there. The rooms are delightfully decorated, very opulent and timeless, very quiet with great blackout curtains, all making us feel like royalty :) The location, for those not familiar with Sai Gon, is about as good as one can get, just five or ten minutes walk to a plethora of restaurants and so forth. Over the years, I've been lucky enough to stay in many fine hotels but I don't think I've ever had my expectations exceeded to this extent. Highly recommended!

Stayed in August 2022

nothing

very clean -excellent food service excellent gym sauna steam pool facilities staff all very friendly and professional

Stayed in August 2022

breakfast is good and tasty. Would love to have more space with view at the breakfast dinning room area. I will come back again next time.

Stayed in July 2022

Food Selection

Stayed in July 2022

not much for me

Nice breakfast, supportive staff, can see the river also quite close to city center (10 mins by walking)

Stayed in May 2022

The rooms need a renovation, our room was quite out dated with the peach walls, shower curtains, dated furniture, carpet, and overall bathroom appearance does not have a 5 star experience.. more like 3 star which was disappointing because the lobby and other amenities were quite grand. We also had to scan some already printed documents back to our email and they wanted to charge us 100,000 dong which we thought was ridiculous when the the Marriott did this for us for free.

Great location, close to everything. The pool, gym, lifts, and restaurants were all nice.

Stayed in April 2025

breakfast is the same every morning. For me staying continuously for 5 nights is a nightmare

lost 1 item in the room. reception is not very keen to help. I think they are still lack of international service.

Stayed in November 2024

Housekeeping on 2 occasions did not refill my shampoo and body wash container, didn't leave coffee on 1 occassion...... executive lounge staff need to be more attentative.....too slow with assisting when the lounge was empty.

Location is good, staff are friendly and only too willing to help

Stayed in November 2024

Limited vegetarian food options

The river view, Helpful staff

Stayed in November 2024

Rooms are tired and in need of updating

Breakfast buffet and pool area was really good

Stayed in October 2024

Only stayed here for two nights but for those days there was construction happening which made it a little unpleasant since they were working directly right outside our door, staff was less personable compared to our experience in DaNang and Hanoi. The A/C unit made a loud noise when it’s turned on that it made it hard to fall asleep at night. The bed was a little too firm for our liking. Aesthetically the lobby area looked inviting but past the elevator everything seemed a little dated. Ate at the Chinese restaurant and the menu we saw online was not the same as when we got seated, which was disappointing.

River front location and view was nice. Breakfast buffet was sufficient, lots of good options.

Stayed in October 2024

Staff were polite but the whole place seemed a bit cold, no real warmth in the service. Breakfast was nice but not much choice for a buffet. Lots of extra charges constantly that I didn't expect.

Very clean, nice rooms and great location and facilities

Stayed in August 2024

The location was a bit difficult.

The breakfast was one of the best we have ever had in our travels 10/10

Stayed in June 2024

No breakfast

Stayed in June 2024

Not comfortable with having my phone taken off me so the check in lady could write a review on the promise of an early checking.

Great location, clean and comfortable. Very nice breakfast

Stayed in May 2024

We stayed in a Executive Club Room.The room was OK, but not special. The shower was in the bath, a bit awkward to get into, and had a shower curtain, so quite ordinary, and not really what we had hoped for what we paid for the room. The club was ok. The weather was hot, and so was the swimming pool. As nice as it is, it was like taking a bath, when we were hoping for a cool swim.

Nice Hotel, great breakfast and convenient location.

Stayed in April 2024

Executive lounge was below average

Breakfast was fantastic

Stayed in March 2024

Hotel seems a bit outdated and old styled. Bathroom has a smart toilet but shower is really old school with curtain. Breakfast was decent however i did expect more fish choices and fruits options. For that level of hotel it would be nice to have a good coffee machine and larger water bottles in the glass.

View from room was really good, big and comfortable bed, good breakfast and very nice staff

Stayed in February 2024

The service is not very good. 5-star hotel but when my friend checked in, he had to bring his own backpack and suitcase to his room without any helps from anyone working there.

The hotel is clean, comfortable and has beautiful views

Stayed in February 2024

Breakfast was good, location is excellent on the river front

Stayed in February 2024

Old facilities and old things in the toilets

Clean

Stayed in January 2024

Customer service - not so friendly staff unless you escalate then things change.

Location and facilities were good except some basics like tea coffee facilities which you otherwise consider 101 in a 5 star hotel.

Stayed in January 2024