Staff were very friendly and helpful. Beds were comfortable and clean with nice shelving. Big lockers that unlocked with the room key card which was very nice. Lots of stairs, no elevator so keep that in mind. No water refill station. Good stay overall!

Stayed in March 2025

Nice but not amazing, the vibe was somehow off. The room was very nice though (6 beds dorm) with plenty of space for luggage and belongings, comfy beds. It’s a nice place to stay in Hanoi, exactly in the Old Quarter, so very easy to go around, but if you are solo and looking to meet other travellers, this might not be your spot.

Stayed in April 2025

It’s perfect but breakfast is not included 😏

Stayed in March 2025

Staff were abit difficult

Nice rooms and atmosphere

Stayed in April 2025

Perfect for our one night stopover in Hanoi

Stayed in April 2025

Love this hostel; friendly travellers, lovely staff, but be prepared to wait a while if you order from the menu as it can take some time for food and drinks to arrive if they are busy

Stayed in April 2025

My female only dorm with 6 beds was really comfy and clean, and had even own toilet and shower in the room. The bed was good and there was good privacy when closing the curtains. The closets were also big enough to strorage a big backbag! Personell spoke really good English! Would def go again :)

Stayed in April 2025

Was exactly what it said it was.. shower was a bit squishy but that's about it. Enjoyed my stay and would definitely recommend it

Stayed in March 2025

I had a problem with the girl who sells tours at the front desk. Please don't let this change your perception of this hostel, and I will share my experience to help you be aware of possible problems you may encounter. I explained to her multiple times what type of bus (to travel from Hanoi to Hue) I was searching for. I even asked several times which was my seat to confirm I would have enough room, but she always told me not to worry. When I get to the bus, it was a nightmare, the worst seat possible, located over the wheel, therefore it was half the size of any other seat. Take into account that these are like capsules with a bed where you sleep the whole trip, but in this case, I couldn't even enter. I couldn't breathe due to my claustrophobia. Once back the hostel, she tried to solve this situation. I was asking for my money back or a way to get to Hue that day. She offered a train and confirmed to me this was a 4 people luxury cabin. The train was even worse than the bus, because it was a 6 people small cabin. Thanks to the security who moved two people from my cabin to another one, I was a little bit better, but honestly, that night was a nightmare. So be aware of how you travel and what you book, and always request a ticket if possible. Beyond that, here are some clarifications: I also bought another tour with another person, and I didn't have any problem. The staff was, as I said, excellent, and I don't have any complaints about them; it was just this girl who I felt didn't understand what she was doing. The hostel paid for that ticket without asking me the difference between the train and the bus. They also gave me a ride to the train station. I think that my experience shows they really care about travelers, and that's why I'm giving them 10 out of 10, because I don't expect perfection anywhere, but this place was close to that with such a caring crew :)

I loved my time here. I stayed more than a week because I extended my nights twice. I can tell you this hostel has AMAZING staff!! John, you probably don't remember, but I remember you, thank you for being so nice and caring. I don't want to be unfair because most of the staff is nice, but John always remembered my name and asked if I needed something. He was open to help. The location and price are excellent; they clean the room daily, and they even change your towel when you request it, as well as the bed sheets. The restrooms were also pretty good, always clean!

Stayed in January 2025

I decided to work one night at the reception area, and I ordered a meal. They had pasta with mushrooms sauce and toasts and I got excited, but it was a horrible meal. I was hungry and in a rush, so I ate it. I have a photo, but I don't want this to illustrate my overall review.

They were proactive and resolutive when I arrived with a cash issue, so thank you very much! Also, thanks for the coordination of the day trips. I had a great time!

Stayed in March 2025

A beautiful hostel in the old quarter. Friendly and helpful staff. Location is very central so you can walk to every where so easily. I booked the ha giang loop here with the hostel and special thank to Gavin for get me the best advice for my trip.

Stayed in February 2025

Thank Anna for support me all the time and have amazing trip for hagiang loop , make me smile all the time , i will back again and bring some friends do the trip with me

Stayed in March 2025

Everything was great, the staff was friendly, the room and the bathroom was clean. There were enough space for my belongings in the room. Location was also really good.

Stayed in March 2025

I was a bit surprised that breakfast wasn’t included in the price and that it was à la carte – you order and pay separately for each pancake, coffee, and juice, which adds up to quite a lot. I preferred to go elsewhere. :-) That said, for those who don’t mind the budget, it’s a nice, quiet spot for breakfast, tucked away from the street noise.

The welcome was warm, and I got my room right away. It was quiet, clean, and had a window facing the atrium, so outside noise was blocked. I was surprised that such a peaceful stay was possible so close to the Old Town, without the noise from nightclubs. What’s great is that the reception is open 24/7. And after checkout, you can leave your luggage in the luggage room – it’s not just left lying around in a corner. I’d be happy to stay at this hostel again next time.

Stayed in February 2025

Great service

Stayed in March 2025

I am not sure what the bathroom/toilet policy is but it seems guests can choose any available toilet in the building. I was in the female dorm but was surprised seeing a guy came out of the cubicle prolly after a number 2. If this was not supposed to happen, I would suggest labeling the bathrooms accordingly.

5-star staff service: everyone's friendly and welcoming! They were very helpful and easy to communicate with.

Stayed in March 2025

Drink not included in breakfast. Ask for the passport as a deposit in exchange for the towel, otherwise you have to leave 200k.

Well-appointed and well-equipped dormitory. Very clean. Good breakfast. Well-located, close to the center. Bathroom with separate shower and toilet. I arrived at 2:30am and was able to check in.

Stayed in February 2025

Not much social events in the hostel.

I had wonderful time to stay here at little charm hostel. Not very social hostel but the staffs, the bed , the decorations for a hostel is really good. Special thanks to Gavin for helping me to book the Ha Giang Loop. One of the best in my trips so far.

Stayed in March 2025

Everything was perfect. Most likely one of the best Hostels in the world.

Stayed in March 2025

The location, facilities and the staffs

Stayed in March 2025

Nothing bad to say, only maybe the tours or bus services are definitely more expensive than other places, so think twice before booking those services.

Clean bed sheets and individual lamps and specious private lockers, bathrooms are clean, overall very nice and heart warming vibe and great location ! I recommend.

Stayed in March 2025

Thank you again My and Anna the best staff 💪

Stayed in March 2025

Everything was pretty good, but also not the cheapest. Pretty clean. Beds have power, lights, curtains, free towels. They also offer some group activities like walking tours (v. tips), cooking classes and free beer between 7-8pm. Bus and tour bookings are also possible, prices are reasonable. Point to improve: lights in shared bathrooms are centered, so no lights from the front, making e.g. shaving a bit more difficult.

Stayed in February 2025

The room overlooking the stairs is a little noisy due to the first floor recreation area. Very little space for socialising.

Clean modern bathrooms, rooms with individual storage for luggage, bed with curtains extra storage and light.

Stayed in February 2025