When we arrived in Vietnam at the beginning of our trip, we stayed here and loved the hotel, so we decided to stay here again at the end of our trip, three weeks later. The staff is very nice and helpful. They upgraded us to a bigger room the second time we stayed here and offered to help arrange transportation to the airport They also allowed us to leave our bags at the reception after checkout. I really liked the transparency with which they handled everything. They tracked our luggage with a receipt. They also gave us a stamped paper copy of our payment for our stay. No other hotel we've stayed in Vietnam has been as transparent. The hotel has a very good location, although it is a bit hidden, since it is on a pedestrian street, is perfect because there is no noise in the rooms. Located in the French Quarter (Hoan Kiem area), it's possible to walk to the Old Quarter and practically all of the city's attractions. In both stays at the hotel the rooms have been spacious, clean and the beds comfortable. Breakfast is a bit scarce and is only served until 9:30. At night they close the main door but they always have someone from the staff sleeping at the reception who can open it. The value for money is good for the city of Hanoi.

Stayed in April 2025

We were upgraded to a bigger room at the top floor. Our only complaint was the wifi that didn’t really work.

Stayed in January 2025

We had a trouble locating the area at first since it's kind of in an alleyway. The breakfast wasn't ready when we went down at 7am and it was also meh. The TV has no internet.

The staffs were all accommodating and friendly. They allowed us to check in early once a room was already available. They provided us extra pillows when we asked for it. The room was really clean as well.

Stayed in March 2025

- Very weird room design with hanging lamps above the bed (we ended up bumping our heads into them 2-3 times) - There were mattresses on the stairs of every floor, which raised concerns about fire exit safety regulations !!! - Simple breakfast - Awful coffee (I highly recommend Tornado Coffee, a lovely family-owned place nearby) - Bathroom needs some renovation (leaky sink and outdated facilities)

- Quiet and central location - Spacious and nice rooms - Comfortable beds - Friendly staff

Stayed in February 2025

The location is quite difficult to find, no sign board direction. B-fast no peovide asian menu instead of western menu.

The room is big & clean. Silent condition.

Stayed in March 2025

Great location. Friendly and accommodating staff, they even upgraded our room. Spacious rooms. Simple breakfast but adequate, good coffee. The hotel is located in a small alley and cars can't go in, so you have to carry your luggage from the main road to the hotel. Great value for money. Ideal for backpackers and foodies.

Stayed in March 2025

Elevator is taking a while. Breakfast is ok. The construction is making front door/ steps dusty. Neighbors yelling cause of it. The hotel is at the dead end so you have to pass by the construction.

Room is big. Bed is big enough. We had bathroom with standing shower. Friendly staffs and helpful. you feel safe at the property. Excellent location if you want to try Michelin restaurants within 10 mins walk.

Stayed in March 2025

If you pay by credi card you need to add 3 % provision

Very good breakfast, central location, helpful staff.

Stayed in February 2025

Noise transfers easily between levels - kitchen upwards

Tucked down a laneway away from crowds

Stayed in March 2025

Have stayed here several times over the years. It’s still a good option even though it’s getting older. Need to ask for baguette at breakfast every morning because it runs out fast.

Staff are very kind and very helpful especially Susan. Great location. A very convenient, comfortable inexpensive option.

Stayed in February 2025

It was difficult for taxi drivers to approach the Hotel, as the road it is on is too narrow for cars.

The Hotel is located in a central part of Hanoi, which made it very logistically convenient. The Hotel was super clean and the staff were very friendly. Breakfast was served with a smile and there was a great selection of different items.

Stayed in March 2025

The building is a bit run down and we only had a small window. Breakfast was a bit basic with not many options

Good location and walking distance to the old quarter and everything we needed or wanted to see

Stayed in March 2025

The mattress was too firm.

Staff was really nice and helpful. Breakfast was really good but I feel there is not enough space if hotel is full. other than that great experience.

Stayed in March 2025

Breakfast could be better; baguette not replaced when finished, no scrambled/ fried egg or omelet, no fresh juice.

Quiet, but central location, comfortable room, friendly and helpful staff.

Stayed in February 2025

Good location and very comfortable and clean room. The food of the breakfast is so simple.

Stayed in February 2025

The entrance is not accessible by big vehicles.

Stayed in January 2025

Great location. Spacious, comfortable room with good view. Cleanliness. Good breakfast. Helpful staff.

Stayed in January 2025

Approach road is very congested. Only one lift, waiting period could be longer.

Very friendly staff. Room size was good. Breakfast items were limited, but they obliged my request for an omlette. Room was cleaned promptly. Very close to major tourist spots in old quarters

Stayed in January 2025

bathroom can be better

Location and staff (Hao was very friendly since before our arrival, helping with the tours and how to commute in the city)

Stayed in January 2025

The elevator only goes to the second top floor. If your room is on the top floor you will need to take a few stairs. The included breakfast was lacking in the amount of options available and the amount of food available for the guests. The freshness of the food available was good though.

The location is excellent. Right in old quarter, everything is within walking distance. The view from our room was amazing.

Stayed in December 2024

The room seems to be quite old and the aircon is borken. However, the weather is cold that we didn't need to use it.

The location is good which is inside the Old town. The breakfast was not much special but we good the penthouse room that we could enjoy the fireworks from our room beautifully.

Stayed in January 2025

Maybe more options for the breakfast

Location is strategic and the reception was open even at dawn

Stayed in December 2024

Room was a little tired and close to bars do music was a bit loud at night.

Great staff and central location.

Stayed in December 2024

This is what I call a great accomodation at a great price. You almost get everything, not the highest standard, not the lowest. Very comfortable, great crew. Great thing about it is tucked away from the busy streets but close to everything. Grab a bowl of congee the other side of street if you can. Great food!

Stayed in December 2024