I did not realise that there would be so many other tourist in what is advertised as unspoilt islands.

Stayed in March 2025

Bed hard and uncomfortable, not much sleep that night. Verbal description of intended itineraries given on boat were very hard to hear and understand. Language barrier with staff - we speak English. Overcrowded with boats and rude pushy tourists onshore.

Friendly, helpful staff/crew. Meals were plentiful.

Stayed in March 2025

Nil

Friendly staffs.

Stayed in December 2024

Matters is a bit hard and it could be better Last minute extra charge was not declared at all before hand where I felt no other choice

Every thing was perfect. Staff are lovely and the room setup for honeymoon was extremely nice .

Stayed in January 2025

Seems like a very old cruise boat so a bit worn out. Bathrooms could be a bit cleaner

Very friendly and helpful staff and the view from the rooms were breathtaking

Stayed in January 2025

nothing I can think of

Everything and mainly the staff were great

Stayed in December 2024

The excursions are way too busy, line up to visit the cave was ridiculous, real mass tourism. We skipped the excursion to the other cave the next day it's just too busy everywhere. That's the same for all boats and cruises they are all on the same location, so not to do with this company

We were changed from Ruby cruise to Lily cruise and the boat is very beautiful, rooms amazing and the food is realy good. Definitely recommended

Stayed in December 2024

Boat needed some attention and food was acceptable but not great and not enough. Rooms and boat generally needed updating particularly the bathroom.

Staff were excellent

Stayed in December 2024

We enjoyed stay.. it was small group of us on cruise but it was preferred this way as we could interact with others. Great experience

Stayed in October 2024

Very friendly staff and comfortable stay. Food is superb

Stayed in September 2024

Cleaning of the rooms could be improved , specially state of the bed sheets. We had confirmed to be on the free shuttle bus from Hanoi, but had mistakenly been put on a premium bus that morning, to which it was too late to rectify when noticed. Later the operator for the cruise tried to make me pay for this different bus despite it being entirely her fault. Then she tried bartering for me to pay 50%. Thankfully, our guide for the cruise Kim recognised that the error was not on our part and we didn’t have to pay the difference. Drinks in the boat are really expensive as it is (which we were ok with), however, when we went to check they charge an extra 10% just because we are on a boat. Another passenger on the cruise noticed that it was not mentioned anywhere previously, not even on the menu. Eventually our table didn’t pay for the 10%.

Nice views Kim was very nice!

Stayed in July 2024

N/A

Not too many people on board, exceptional food and lots of activities. Staff were super helpful and friendly.

Stayed in July 2024

Nil

The food & cooking class

Stayed in June 2024

Ruby cruise is like a private boat for us.Clean and spacious room, everything was provided.Food was great too, taste and serving were satisfying.Excellent customer service.Very nice staff..good cruise to stay.

Stayed in April 2024

Very comfortable, crew were very attentive

Stayed in April 2024

We were disappointed with the pollution of sky and water.

Stayed in April 2024

Drinks in dollars, that does not let you calculate in local money and not that much explanation about the culture and places

Super well organized. Alot of activities and all included

Stayed in April 2024

We had a wonderful stay here. The staff were so helpful and friendly. They booked transport to and from Sapa at great prices. Also booked our tickets to Fansipan. We felt really looked after. Our room was delightful and had a wonderful view. I would absolutely recommend staying at this hotel.

Stayed in April 2025

Bathroom usage experience

Water shortage to use in the bathroom there were long hours in the night and morning when there was no.water at all to use in the bathroom or even to flush the toilet. Staff are really nice, food they prepared are nice. It's a balance of good and bad experience

Stayed in February 2025

Rooms look very different from what is in the pictures, though personnel was very pleasant and did their best

Stayed in March 2025

Very friendly and helpful staff! Lots of delicious food and very accommodating!

Stayed in March 2025

N/A

Everything perfect

Stayed in January 2025

Horrible experience at Ruby Cruise 1) The room is too small without any balcony and, when you open the door, you are almost out of the boat. 2) No hot water for shower. I couldn’t take a shower before going sleep and had a freezing shower before check out. 3) Meals are poor, small amount and average quality. I KEPT HUNGRY THE WHOLE DAY. They were not Vietnamese at all and you need to share with other guests what comes on the table. This is so inconvenient because people must be polite to not eat other people’s portion and we also must keep giving plates for others guests all the time. When you see, there is an elbow when your face. 4) Staff couldn’t speak English at all. When I asked about the Wi-Fi, it was a nightmare. 5) Tour guide also had poor English (better than the others in the crew) and it’s somehow useless. She just gave us few information in the morning cave and done. 6) No Internet Connection in the boat. If you are lucky, you can connect with the world in the restaurant. 7) Rooftop was ridiculous with old and broken furniture, not compared with other cruises. 8) Cooking Class (not sure if I can call what I had of Cooking Class) was ridiculous. Making fresh spring rolls was only fill some stuff (eggs, noodle, veggies) in a race paper and done! WHAT? I can do that (I am doing actually) in all kind of Vietnamese restaurant since I arrived. Other friends went to cruises in which you really cook (use fire) and bake (make a dough) and much more fun for sure. 9) Restaurant: you barely can see the bay while eating because the walls are framed by wood. So you do can see the bay but covered by the wall. 10) Beverages: The coffee in the breakfast was not coffee. It was just dirty water. In addition, you must pay for all your beverages. They don’t provide EVEN water, juice or coffee for the guests. Only tea in a particular time (happy hour) I will end here. Tired of writing.

What I liked was the Bay itself and the caves.

Stayed in December 2024

Good have a better welcome drink. We got a cold drink, i think was tea without sugar. Not sure though.

It was great experience. Nice sea food, bbq dinner, great staff, neat rooms with compact size. Clean toilets. Good tours.

Stayed in December 2024