Great service !! Staff (and lucky) were amazing and so helpful when booking activities. Room was spacious and clean.

Stayed in March 2025

The balcony’s door is broken but it’s not a big deal since the room is on the 4th floor and is safe. Thao sorted the issue promptly. I would still recommend it to anyone looking for a budget yet charming boutique hotel in Sapa.

The location is perfect. Only a 15 minutes walk to the town centre. It is centrally located. The property is 1 minute walk to Moana which looks so amazing specially at night time. There are lots of cafes, restaurants and massage parlours around the area. Couldn’t ask for more 🤩. Thao and her sister is amazing, lovely, helpful and friendly. Oh and there was an adorable dog too named Lucky.

Stayed in March 2025

The view and the room facilities

Stayed in February 2025

- Our room was on the 7th floor but the elevator is only until the 5th floor so we had to carry our luggages 2 floors up and down. - While wifi was available, the connectivity was weak or we would get disconnected from time to time so we had to use our limited data plan (coverage was good and internet was much better than the property's wifi). - Visible molds on other areas of the room esp. on window blinds

- Aisha and her staffs were very accommodating. We communicate via WhatsApp and they were very prompt in responding to my queries/requests. - From the moment I booked this room for our stay, they had immediately contacted me and promptly answered my queries. Aisha, who has been in constant contact with me, helped me arranged a cabin bus to pick us up from the Noi Bai International Airport and back to Hanoi Old Quarter, which I found to be very convenient as everything was taken care of. - The weather in Sapa was cool and it gets really cold especially at night so we didn’t really need to turn the AC on. - The view from our room was nice, you could see Moana Sapa (5min walk from hotel) and the surrounding mountains and rice terraces. - The location of the hotel was a bit far from the town center if you would opt to walk, but Aisha helped us book a tuktuk everytime we would go out to the town centre. - Aisha also speaks English well so it wasn’t hard to communicate with her. - Breakfast was included which was a plus so we didn’t have to worry about going out early to look for breakfast.

Stayed in November 2024

It's just located a bit down the road but it was okay and quiet.

They arranged bus transfer from Hanoi to Sapa even for last minute! And since we arrived early morning, they offered early check in and we were so thankful for taking the offer! There was no receptionist when we arrived but she left a very detailed note on what to do. The bed and pillows were very nice and warm. Breakfast was okay.

Stayed in December 2024

Friendly, communicative, proactively offering and supporting for any options in the area. Booking transportation from Hanoi to Sapa, local bike rental, trekking experiences. No wish left open. The room i had (with balcony) was def worth the money, great view, comfortable bed, good size, clean. Location of the hotel is also good, close to center (5-7 min walk) all in walking distance

Stayed in January 2025

Only 1 staff member could speak English. But Google translate filled the gap.

The staff! Such helpful, caring folks! I took an overnight bus leaving from Sapa. A lady staffer came out and waited with me until I was picked up 40 minutes after the scheduled pickup time. I was expecting the bus. But the shuttle was an electric cart. If I was by myself, I would not have known. A hardy breakfast was served every morning. The location offered a very good view of the mountains.

Stayed in January 2025

Not very talkative staff

Good price and comfortable.

Stayed in January 2025

Nothing

Cutest hotel , comfy bed and pillows so clean feels like a lovely cabin vibe. Great view. Super lovely staff. Easy 5 minute walking distance up to the town (beware it’s sorta up hill). Next to some really good food places. I enjoyed my stay great value for price too.

Stayed in January 2025

Friendly staff. Breakfast was good (just a few optional, but that’s all we needed). In walking distance of many restaurants, shops… had to walk a bit further to explore the whole city (also no problem for us). Laundry service was very good.

Stayed in December 2024

No thing

Great place to stay despite its simplicity, the room is very nice with mountain view and clean and all the equipment I need is available in the room, also the location of the hotel is near all the activities you can do in Sapa so I would like to thank the receptionist Aisha for all the services she provided me from booking the sleeping bus and providing a tour guide to take me to Cat Cat village and also providing laundry service and all this at very reasonable prices so thank you Aisha

Stayed in January 2025

I didnt know that I booked a room without a window. the staff kindly moved us to a room with a window, as the hotel was empty. otherwise it would be a whole different experience

Stayed in January 2025

The receptionist assisted me in booking a sleeper bus ticket back to Hanoi, which was very convenient as it included a restroom onboard. If you need help with anything, feel free to ask the receptionist, he’ll be more than happy to assist you.

Stayed in November 2024

good property location, near shopping and restaurants. the staff were really nice. they even booked our bus to and from sapa for us from the airport. good breakfast selection.

Stayed in December 2024

The warm hospitality here truly touched me. The staff was incredibly helpful, and even in the absence of the host, they worked with great dedication and were always ready to assist whenever I needed.

Stayed in November 2024

At night they switch off the entrance light so it was dark when we try to go back late night .

Very friendly receptionist Miss Aisha. She attend to our help and always assist. Thank you

Stayed in October 2024

none

Breakfast exceeded my expectations, it was good! The location, a walking distance to the city proper, and Moana cafe is just a minute walk away.

Stayed in December 2024

I arrived at the hotel in the late afternoon, and they had prepared dinner as I had pre-booked. The dinner featured local dishes with a unique flavor that I really enjoyed.

Stayed in November 2024

The hotel has a restaurant with delicious food, including vegetarian and local dishes, all at reasonable prices. You can dine here without having to go far to find a restaurant.

Stayed in November 2024

Little bit dated but still very cosy. Breakfast area got very busy at times.

Comfortable and warm, staff were lovely. Good location. Breakfast was nice.

Stayed in December 2024

NA

The room was huge with two small balconies which we really appreciate. It's clean and complete with the basic toiletries. We just didn't know how to turn on the heater for the shower but the lovely lady there helped us. Some couldn't speak English but it's not a problem as they are very, very helpful. They will really make a way to help you. It's like a 15-minute walk from the center but really it's not that far and you will see some cafes, restaurants, convenience stores and massage places along the way so it's a nice walk. Overall, we loved our stay here. :)

Stayed in November 2024

Great position in the centre of Sapa, amazing staff that helped us with our trip back to Hanoi and organized our trip to Fansipan.

Stayed in December 2024

The staff helped me upgrade to a larger room when I requested it. They were friendly and accommodating. Even though the owner wasn't present, the staff worked hard and were very helpful.

Stayed in November 2024

Everything was as I had hoped for. My room had a nice balcony because I requested this beforehand.

I booked this hotel mainly because of the positive reviews about how helpful the staff were. And I must say that AISHA, the main staff, exceeded all my expectations. She was always responsive and went out of her way to assist us even before we arrived. She helped us book the sleeper buses from Hanoi airport all the way to Sapa. The next day, my husband had to go back to Hanoi while I stayed in Sapa for another day. Aisha helped me book all my tickets going to Fansipan peak. Sadly, I was pickpocketed in Sapa city center that afternoon. When Aisha heard about this, she brought me to the police station herself and acted as translator so we could file a report about the stolen wallet. She even volunteered her own contact details to the police. The next day, while I was on the bus glong back to Hanoi, Aisha called me up to tell me that the police found my wallet! All the cash was gone but my IDs and cards (already blocked) were there. SHE retrieved the wallet from the police station and had it delivered to me in Hanoi. I have never experienced this kind of help before. Again, can’t thank you enough, Aisha.

Stayed in December 2024