small bar area for meetings

pool

Stayed in September 2022

staff are very friendly, location is wonderful,

Stayed in September 2022

I was hoping that the two rooms could have been closer to each other, otherwise, I think it is a wonderful hotel and that we got an great deal.

A friendly and attentive staff; the rooms were lovely, great colors, wonderful views, terrific shower and bathtub with my favorite soap and shampoos (BYREDO), and comfortable except the mattress was too soft. Room service was super-good including their wonderful and dependable laundry/dry cleaning service. We went to one of the hotel restaurant's Basilico, and loved it, the food and service there were also excellent. Terrific location, it is in a vibrant active district and we were able to easily walk to museums, art galleries, monuments, stores, and good to excellent Vietnamese restaurants. (Crossing the street is challenging so I looked for crosswalks with traffic lights.)

Stayed in August 2022

they took a deposit - additional 200$ to the initial rate. they said this will be refunded and still they did not refund.

very clean with good amenities

Stayed in July 2022

great breakfast

Stayed in July 2022

Nothing as yet..

Centrally located and great amenities

Stayed in June 2022

Breakfast at Restaurant 39 got fairly crowded. But the eggs benedict was great.

Deluxe suite was large and had everything you needed. Included Afternoon tea and canapes were excellent. Easy check in and out process.

Stayed in June 2022

Taxi is not good

Gym, bath, swimming

Stayed in June 2022

I don’t have nothing to say about if is wrong everything is good

right in the middle of the city close to shopping malls great location walking distance to shops good customer service nice hitel good breakfast nice and comfy rooms

Stayed in May 2022

Loved the breakfast. Food was super fresh and very tasty. Servers were friendly and attentive. Facility was very clean.

Stayed in May 2022

Please stay the same

Inter cont always deliver.

Stayed in April 2022

everything was perfect!

Location was right below/next to an office building w minimarts + food and starbucks as well. Breakfast selection was great as well, it was full international bfast options

Stayed in April 2022

two types of wifi, one with password and the other without. My cellphone got confused.

friendly staffs, perfect location and comfortable accomodation.

Stayed in April 2022

In the apartments the kitchen is now completely empty from all utensils. Minibar empty. Choice of restaurants limited. Chinese pretty good, main restaurant a dismal joke.

The standards have dropped considerably since Marriot took over from Intercontinental. Many changes, all for the worse.

Stayed in February 2025

Food in main restaurant extremely poor, the kitchen in the apartments has no cutlery, pans, dishcloths etc., so is perfectly useless, there are no longer menus etc., in the rooms. it is Americanised in the Dumb as Trump fashion.

Stayed in March 2025

room was extremely disappointing , no black out curtains, bathroom sliding door slides open itself, bathtub leaked, in room temperature much too cold, temperature control not working so eg. setting at 25 but temp keeps at 22 even if set at 27 or higher, room always at 23/22, cold, cold & uncomfortable all the time, had to keep turning the a/c off to let the temp go up then get out of bed to turn on again, & off & on all the time in order to keep the temp. comfortable. Really really upsetting! Shower water temp not consistant, goes v v hot then back to personal setting , suddenly scalding & have to step away then back again. Was not told the pool/sauna etc. facilities under renovation at time of booking, otherwise would not have booked. Closet not lighted from inside as expected based on all modern hotels, door closer not tightened well so doors slam very loudly. Loud music late into the night from the rooftop nightclub made sleep v difficult on Saturday night. Overall extremely disappointed in the low level JW Marriot management seems to have sunk. Never again! Good sleep & gd shower fundamental to any hotel, both failed here.

staff were friendly & attentive,

Stayed in January 2025

Unfortunately the pool and gym was shut for renovation. This information would have been good at time of booking. They did offer the pool and gym at the Marriott apartments next door, however the facility isn’t is good.

Buffet breakfast was very good. The standout was the friendliness and helpfulness of the staff. The executive lounge was also a pleasant experience .

Stayed in January 2025

Normally i'm checking out evening time and check out process is so slow. last time, receptionist promised to send invoice to my email account but it didint' arrive and i had to send chase mail to your adminisstration team. so inconvienent. so i'm hesitating whether i shoudl stay in your hotel next time.

Stayed in April 2024

The dinner was horrible at Italian restaurant with the same menu every day for 8 days.

Breakfast has different varieties of foods for selection.

Stayed in June 2024

Staff entered room after 2 knocks. Twice. Poor SOP.

Stayed in May 2024

Front desk staff need to be more professional in their manners

Great central location. Good breakfast with great choices and excellent service. Very professional and helpful concierge staff.

Stayed in December 2023

Nothing

The service was good, everybody was very kind and helpful, from the front desk to the cleaning lady, and the restaurant, the bar...

Stayed in November 2023

Difficult to get help from staff members due to their basic English. Sent to a doggy money changer instead to a reliable office 150k for a Viert Balck coffe. Worst value for money breakfast. Poor and not really clean pool & gym

Location is good. Friendly staff

Stayed in August 2023

Shower was poor... Week water Staff talk too much and work slowly

Location and view of the room

Stayed in August 2023

wonderful experience at the Intercontinental Hotel in Saigon. From the moment I arrived, I was greeted with warmth and professionalism by the staff. The hotel's sophisticated decor and attention to detail truly impressed me.

My room was a haven of comfort, offering modern amenities and a serene atmosphere. The impeccable housekeeping ensured that my space was always tidy and inviting. The dining options were a highlight of my stay. The diverse array of cuisines served at the hotel's restaurants exceeded my expectations. Each meal was a delightful journey of flavors, and the attentive service added to the overall enjoyme

Stayed in July 2023