21 Hang Khay, Hoan Kiem, Hoan Kiem, Hanoi, Vietnam
#142 of 988 hotels in Hanoi
Guests' ChoiceBased on 442 hotel reviews
9.3Cleanliness
9.6
Comfort
9.6
Location
9.8
Facilities
9.1
Staff
9.8
Value for money
9.2
Free Wifi
8.4
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End of dialog contentReviewed: November 18, 2023
Helen
United KingdomUnfortunately view obscured by trees
Next to the lake. Huge room on 5th floor with large roll top bath and small balcony . Very helpful staff
Stayed in November 2023
Reviewed: November 17, 2023
Patricia
SpainElegant room, comfortable bed, good quality towels and bed linen. Room was very well equipped. Staff was very professional, attentive and helpful Location was fantastic just opposite the lake Breakfast served at room at your desired time without extra charge
Stayed in November 2023
Reviewed: November 16, 2023
Belinda
AustraliaStairs up to hotel.
Small hotel, great location, excellent staff
Stayed in November 2023
Reviewed: November 15, 2023
Craig
United KingdomThey should reopen the rooftop bar! Weekend noise can be a problem if staying at front of hotel
Great location at the foot of Hoan Kiem lake. Exceptionally friendly and capable staff. Really helpful with storing luggage when we were travelling around Vietnam.
Stayed in November 2023
Reviewed: November 5, 2023
Sandra
United KingdomStaff were great
Stayed in November 2023
Reviewed: November 4, 2023
Christopher
United Kingdomreally very good, good location, not noisy, good room, good breakfast, nice staff, helped organise a day trip which was very good
Stayed in October 2023
Reviewed: November 2, 2023
Trung
Australiaroom has no window
right next to the lake, friendly staff
Stayed in October 2023
Reviewed: October 25, 2023
Zaida
SpainConfort, location, treatment
Stayed in October 2023
Reviewed: October 23, 2023
Evelyn
United StatesThe room layout was a little tight, but worked fine and had space for a little sitting area and desk.
The staff is the absolute BEST! The rooms are comfortable and nicely appointed. Look for your fruit tray when you arrive and at tea time each day and enjoy it on your balcony. The restaurant is small but does a nice job accommodating special diets. Located facing the lake in the center of town, the hotel is only a few blocks from the Opera House and a block from the Women's Museum. Street food, shops, and upscale restaurants are all within walking distance.
Stayed in October 2023
Reviewed: October 22, 2023
Lynn
United KingdomGreat location for the Opera House and general amenities.. fabulous friendly staff who couldn’t do enough for you and a good breakfast! Rooms were lovely and clean and very comfortable bed!
Stayed in October 2023
Reviewed: October 20, 2023
John
United KingdomIt was a pity the rooftop bar was closed, I think temporarily, although we were able to take some drinks up there anyway.
Without exception the staff could not have worked harder to make our stay enjoyable. The rooms at the front of the hotel have an interesting view of the lake and although they are on the road, the triple glazing is very effective at keeping the noise out. It was great to enjoy breakfast in our room at no extra charge.
Stayed in October 2023
Reviewed: October 17, 2023
Clay
VietnamGood size room Very clean with good amenities Staff were very friendly and spoke good English
Stayed in October 2023
Reviewed: October 17, 2023
Travelingtiger
VietnamSmall isue with cimmunication but the team made every effort to correct this. Thank you
Great staff especially Mr Linh at the frontbdesk
Stayed in October 2023
Reviewed: October 16, 2023
Rubel
United KingdomVery helpful, friendly staff, excellent breakfast, prime location overlooking the lake.
Stayed in September 2023
Reviewed: October 7, 2023
Kathy
AustraliaNothing comes to mind, lovely facilities
Fantastic location, warm, friendly & caring staff.
Stayed in October 2023
Reviewed: October 1, 2023
S&d
AustraliaNothing
Staff friendly, but not intrusion. Always looking to make the stay better. Any problem staff looking to fix. Breakfasts were great and lots of variety. Wish they had a silk path boutique cocktail.
Stayed in October 2023
Reviewed: September 20, 2023
Annette
AustraliaExcellent boutique hotel. Right on the lake in a great location in the French quarter The staff are all lovely
Stayed in September 2023
Reviewed: September 13, 2023
Amita
United Kingdomnothing! we had a room where there was severe drilling noises because construction was happening nearby but it stopped after a day and they did volunteer to move us to another room
the location is fantastic, right along the lake and it’s smaller as it’s a boutique which meant that the staff were very attentive, shout out to Hau and Giang for being wonderful!
Stayed in September 2023
Reviewed: August 31, 2023
Jennifer
United StatesThe staff was extremely helpful My brother is blind and they went above and beyond to help him while he stayed there. The place was also extremely nice the rooms were super clean.
Stayed in August 2023
Reviewed: August 7, 2023
Eliane
SwitzerlandThe breakfast has to be ordered the evening before. But at the same time has the advantage that you can order it to your room without extra fee.
The staff was amazing. Hotel with a very good location. Everything was very comfortable.
Stayed in August 2023
Reviewed: July 13, 2023
Angela
AustraliaI wish it had a pool
Quiet hotel Comfortable room Friendly helpful staff Central to everything
Stayed in July 2023
Reviewed: July 9, 2023
Karon
United KingdomExcellent location, beautiful, clean hotel with exceptional staff
Stayed in July 2023
Reviewed: July 8, 2023
Christopher
United Kingdomdining room for breakfast not the most attractive but about what you would expect for this type of city centre hotel. Food quality and service good.
Very friendly and helpful staff and fantastic location.
Stayed in June 2023
Reviewed: July 6, 2023
Karon
United KingdomStylish and professional. Attention to detail, made our special occasion v.memorable
Stayed in July 2023
Reviewed: July 6, 2023
Sreekala
United Arab EmiratesThe staff were extremely polite and went out of their way to make us feel comfortable. There is always a smile on the faces of the staff and they are very polite. There is no better location in Hanoi than this one. All important places can be reached by foot within one or two kilometers of the hotel. It is a lot of fun to attend the weekend fair that happens right in front of the hotel. Seeing Hanoi's social life through this lens is a great experience.
Stayed in July 2023
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