The staff were all so friendly and helpful.

Stayed in April 2025

The service of Mr. Giang is very helpful and professional.

Stayed in April 2025

Nothing.

Spacious, modern, and very convenient apartment. Residences staff and restaurant were operating at full swing even during the Lunar New Year period, which our family highly appreciated (including the routine pest control checkup, btw) Definitely will be our first choice next time in Hanoi again.

Stayed in February 2025

Nothing

The services desk Giang perfect good. ❤️❤️❤️❤️ helpful friendly. Great 👍

Stayed in March 2025

Breakfast wasn't great although there was a large choice. Only enough room keys for 3 (we were a family of 4). Lack of cups although that was remedied quickly once requested. Pricey for Hanoi.

Good size apartment. Cleaning staff were very good. Washing machine was useful but took ages to dry stuff and no airer to use. Nice bathrooms and large bedrooms. Air conditioning throughout. Hotel staff were lovely. Area not too bad - plenty of shops and restaurants around. Definitely a taxi ride to the Old Quarter. Gym and pool were great.

Stayed in March 2025

Nothing..

Spacious apartment, excellent friendly staff, good breakfast and great food off menu for evening. Pool and facilities excellent.

Stayed in March 2025

I recently stayed at the Five Residences with my family of four for our Hanoi holiday and can only say great things about the whole experience. The staff are incredible and my family and I were taken care of with the utmost care throughout our trip and stay. Me and my brother contracted severe food poisoning one night and were extremely grateful that one of the staff named, Duy not only helped arrange a taxi and fast hospital check in for us at 2am in the morning, he also personally drove there with us to ensure that we were promptly taken in and cared for by the hospital staff, filled in the necessary paperwork and stayed with us until we were settled in for the night. He definitely went above and beyond with great professionalism shown and care. We are internally grateful for his help and was able to recover to enjoy the rest of our trip thanks to him. Location was good in that we weren't directly located in the city centre which allowed us to explore the local suburbs of Hanoi and experience the day to day culture more closely. The area wasn't noisy either which was really good for the nights and sleep as well. The facilities at the hotel were amazing and our family thoroughly enjoyed the buffet breakfast, pool, sauna and gym.

Stayed in March 2025

Nothing, very good and comfortable stay

The staff was friendly and very helpful, the housekeeping in the rooms was always perfect, and the breakfast was varied and delicious. Property is modern and clean and a short cab from downtown.

Stayed in March 2025

Amazing hotel!

Stayed in February 2025

Reception staff were great. Breakfast was amazing (we loved vegetarian/vegan options). Breakfast staff was amazing as well. Great gym.

Stayed in February 2025

The breakfast was good. No complaints. The location was good, but not quite as central to the main tourists areas as I'd have preferred, though it was easy to get a car there.

Stayed in January 2025

Great rooms

Stayed in January 2025

Excellent apartments and a short drive to the city. We were in a two bedroom apartment which was big and had all amenities. Very modern apartments and clean which we are very particular about. Quick check in, decent breakfast and staff is welcoming.

Stayed in January 2025

Nothing really

Cleanliness,

Stayed in January 2025

n/a

The customer service was great!

Stayed in January 2025

I must say , my bedroom was very dusty. Against the sun, I saw a lot of dust when getting on to my bed and I sneezed a lot which flared up my allergies.

Bathroom in the en-suite, spacious rooms and living room!

Stayed in January 2025

Was a little way out of old quarter so tours wouldn’t pick us up. But old quarter is only 10-15 minutes away so it was easy enough to get a grab. Was actually nice being away from the pollution of old quarter

Indoor pool was a hit with the kids. Great facilities, reasonably priced salon and spa. Breakfast was amazing!!! The manager also felt bad they ran out of pancakes on morning and specifically put some aside the next morning for my son. Will definitely go back and recommend it to my friends and family

Stayed in December 2024

Nice and healthy breakfast , with fresh fruits and juices .

Stayed in November 2024

I was missing open bar and food after 22h 😀

The stuff was super nice, always helpful and pleasant. The facilities were also great: sauna, pool and fitness.

Stayed in October 2024

yêu hà nội ❤️🇻🇳 My first trip to Hanoi and against a locals advice to stay in the Old Qaurter, The Five Reaidences on Doi Can Road, ticked all the boxes and then some!From the warmth of the reception and late night check-in after a cancelled flight, to the modern and Uber clean rooms & amenities and the staff…smiling, kind & generous reception, cleaning & especially, the restaurant staff. Special mention to Huie & the Manager Dyong & their skilful, attentive fun & smiling teams. Excellent service!! The argument against staying here was the distance to most of the cultural features of the old quarter with its gorgeous French Colonial influences at every turn. However, at just 70,000dng ($5AUD) to get there in a Grab or the EV version Xhan SM- and we did, multiple times- we were still in front cost wise and relaxed from the comfy rides and milder crowds! These modern serviced apartments are on par with the latest in mid range luxe in Sydney for 50% less. Doi Can Road is a fantastic eat street in its own rights and equal to any of the Michelin Guide packed & long lined joints in town. Modern German Kitchen appliances are all here but why would you cook when one of the worlds finest & most delicate cuisines is just feet from your door. I’m rambling, I know but it’s from a genuine place of not wanting to leave! Amazing work Five Residences Team! See you In 2025 ❤️❤️ *flowers not included but available down Doi Can for $17AUD 🥰🥰🇻🇳❤️

Stayed in October 2024

Not so much that I didn’t like, actually! Only thing is that it’s further from the areas in the city that have a lot to do, so you’ll have to get a Grab to most places… but as mentioned, that’s also one of it’s selling points!

The food was great (breakfast buffet) - varied options for vegetarians as well! Staff here are extremely nice and helpful 24/7. Gym, pool and sauna were all amazing too (main reason why I chose this place). There’s a supermarket right downstairs which was super convenient. Perfect if you’re after somewhere to stay that isn’t in a tourist hot spot.

Stayed in October 2024

Clean room and delicious breakfast. The staffs were hepful, Mr. Ha showed us many places to visit nearly, it was really significant for our trip. Great!

Stayed in October 2024

Comfortable room and friendly staffs. Ms. Mai Anh was so helpful! 👍

Stayed in October 2024

Distance from old quarter..Tour companies wouldn't reluctant to pick up or drop off for out of town tours.

Everything, huge room, modern comfortable facilities. Breakfast excellent. Quiet.

Stayed in October 2024