None

It’s a beautiful hotel, very clean too and the staff is very attentive to our needs. The buffet breakfast at Cafe Cardinal is amazing and has a huge variety of food, catering for everyone. The Royal Pavilion in the hotel serves the BEST Chinese food we’ve ever tasted. Simply outstanding!

Stayed in February 2024

Remarkable art

Stayed in February 2024

Humid/wet beds. Extra small pool area.

Location

Stayed in January 2024

Nothing really just shame restaurants were empty in evening

The wow factor and amazing customer service by all staff

Stayed in February 2024

Almost nothing.

Superb aesthetics, superb location and such an opulent feel to the hotel. Staff went all out to make our stay comfortable and even took extra effort to make our celebrations more pleasant. It’s totally worth revisiting

Stayed in January 2024

N/A

Initially requested high view rooms for both Deluxe and Panorama Suite, and was not disappointed, spectacular views all round. Customer service was on point, facilities up to date, convenient location to “Walking Street” and was overall one of my most enjoyable hotel experiences. Will be coming back in the future, very impressed.

Stayed in December 2023

Nothing

All

Stayed in January 2024

Great location. Great pool.

Stayed in January 2024

The price is definitely not like normal prices of places in Vietnam. It’s definitely on the expensive side. But you’re getting what you pay for.

This is an absolutely divine place to stay at. It’s like a vintage Versace style house. Everything is so grand. Absolutely beautiful. Location is smack bang in the middle of everything. Amazing stay. Amazing service.

Stayed in January 2024

It's a factory, and that's the problem – for the price, it lacks the service that makes all the difference.The staff is amateur, friendly, but for the level that the hotel claims to be, there is a lot of improvement to be made.

Junior suite, spacious and well-equipped. It has a super kitsch, bling-bling look, but that's what makes it fun. But "kitsch" doesn't mean arrogant or pretentious, and here it leans towards pretentiousness.

Stayed in January 2024

The only thing I would say is that the rooms are so luxurious, it might be easy to lose something because there’s so many little spaces for that to happen… I did not lose anything, but that would be my one comment.

The photos don’t do it justice. This place is a beautiful ornate palace. Every time I walked in, it took my breath away… And I travel a lot and love luxury, so it takes a lot to do that !

Stayed in January 2024

Excellent service, friendly staff, wonderful Location. Really one of the best hotels I’ve stayed in.

Stayed in January 2024

Nothing

Gorgeous clean

Stayed in December 2023

I booked a room for my parents as their wedding anniversary’s gift and the staff surprised them with a welcome note and champagne on arrival which was lovely. After check in the staff showed us around the hotel and our room which was a nice gesture that you don’t usually get at other 5 star hotels where you’re treated like a number. We also love the daily turndown service which makes us looking forward to going back to the hotel after a long day. The customer service, deco and cleanliness of this hotel were impeccable. We would definitely come back to this hotel in our next trip to HCM!

Stayed in December 2023

Service was top notch, they cleaned the room twice a day, if you needed anything, it was done very quickly. Location is right in the heart of Saigon. Lovely staff, clean room, can't fault it at all.

Stayed in January 2024

Everything. Perfect location and fantastic property.

Stayed in December 2023

I understand that it is on a busy street, but there is a small problem with soundproofing

I'm a frequent international traveler for both business and pleasure, and I'm also an LHW member (but this time I booked through Booking.com, not LHW), and I've stayed in some great hotels. The facilities and other aspects of the hotel have their own strengths, but I can't forget the polite and friendly faces of the staff. I even voluntarily tipped the staff at the breakfast room, which is a rare experience for me, and I was happy to do so. I will remember this hotel's unforgettable service for a long time.

Stayed in December 2023

Minibar was free, including alcohol, which is a lovely touch - but the fridge was not very good, beer was tepid

Utter opulence, old school bling. Fantastic river views from room, fantastic pool location amongst the skyscrapers, staff were exemplary.

Stayed in December 2023

Leaving this place at the end of my stay.

I am a returned customer. I liked everything about this accommodation, especially the people. Very friendly and welcoming.

Stayed in November 2023

Well located, luxurious, and absolutely outstanding staff

Stayed in December 2023

The front desk staff are weirdly standoffish. Considering how friendly the staff were everywhere else we stayed in Vietnam I was surprised by how the staff here treated my husband and I.

This hotel is in a great location and is very fancy. The room was large and comfortable and the pool is beautiful and peaceful. The best part of my stay here though was the spa, the whole spa experience was luxurious. This was by far the most expensive massage I got in Vietnam but the access to the saunas before the massage, the quality of the massage, and luxury of the spa made it worth it.

Stayed in November 2023

The hotel is beautiful and the staff is very friendly!

Stayed in November 2023

I accept this kind of places are expensive, but compared to other 5 stars in Saigon, it's really very expensive. But well, I accepted that for once. ;-)

Great place, great luxury, a bit over the top as to style, but I knew that and actually enjoyed it. Great friendly service and some attentive extras. Feeling of being spoiled.

Stayed in October 2023

None

The location of this hotel is right in the middle of everything from bubble shops to street food stalls. This has been my family 4th visit and we already booked to come back for lunar new year. Thank you for always being there for us.

Stayed in October 2023

The TV in the bathtub is only clear if look at it directly straight. Once I lie of the bathtub looking up at an angle it is blur like due to polarised screen. So that tv is useless cos can watch movies in tub.

Best Location, amenities, top notch staff, amazing decor

Stayed in October 2023