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Reviews of The Shells Resort & Spa Phu Quoc 5 stars

Ganh Gio Beach, Duong Dong, Phu Quoc, Vietnam

#308 of 413 hotels in Phu Quoc

Guests' Choice

Review score

Based on 356 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    7.5

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    7.6

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 2 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Luxury Villa Garden
    • Stayed 1 night

    The hotel is a bit old and far from the center.

    I had a wonderful stay at this resort! The pool is incredibly spacious, perfect for a relaxing swim. The breakfast spread was absolutely delicious with a wide variety of options to choose from. I was especially impressed by the friendly and welcoming staff, particularly Thuận, who made our stay even more enjoyable. Highly recommend this place

    Stayed in April 2025

  • Reviewed: 27 March 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Luxury Villa Garden
    • Stayed 4 nights
    • Submitted via mobile

    This hotel is the perfect place to unwind and connect with nature! With its abundance of greenery and natural surroundings, I felt like I was in a forest. I really like the staff here Quan, Gian, Yen, Tai, Thuan, Khanh. The friendly and attentive staff made my stay truly unforgettable.

    Stayed in March 2025

  • Reviewed: 23 March 2025

    9.0
    Nice
    • Business trip
    • Couple
    • Luxury Villa Garden
    • Stayed 3 nights
    • Submitted via mobile

    Have many insects

    I absolutely loved my stay at your hotel! The lush green surroundings and beautiful beach were breathtaking. The staff were also incredibly friendly and welcoming like FO team( FD+Bellman): Quan,Viet,Yen,Kim,Thuan,Tai, so nice. I felt right at home. Thanks all

    Stayed in March 2025

  • Reviewed: 12 March 2025

    7.0
    Lovely hotel but...
    • Leisure trip
    • Couple
    • Premium Deluxe Ocean View
    • Stayed 9 nights
    • Submitted via mobile

    Lack of management visibility. Poor housekeeping. Lack of atmosphere. No close restaurants/shops.

    The layout of the hotel. It's isolated. Sunset friendly. The swimming pool. Private beach with good swimming.

    Stayed in February 2025

  • Reviewed: 14 February 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Family Suite Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    The balcony was full of lizards. It was infested with it. Besides that, top! The staff however struggle a little with the language, and slow service

    Stayed in January 2025

  • Reviewed: 12 January 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Luxury Villa Garden
    • Stayed 2 nights

    too old

    beach

    Stayed in January 2025

  • Reviewed: 1 January 2025

    7.0
    Overall it was good hotel!
    • Leisure trip
    • Group
    • Luxury Villa Poolside
    • Stayed 6 nights
    • Submitted via mobile

    The last night of our stay, our room no power! I have to walk to the reception to inform to staff! There was one staff came to fix it! He just opened the electricity box on the wall then he left! We thought he went to collect some equipments. We were waiting in the dark room for one hour still not being fixed. I have to go to the reception again! The reception staff said the staff went to our room early try to fix it however he thought no one in the room he cannot fix it! I really cannot understand the logic. This staff came to our room he even not knock the door. How he suppose to know if we are inside or not! This excuse we cannot accept it! I think they need to improve the service! Need to have their staffs trained! Also our last day, before we checked out we ordered buggy car to help us transfer our luggages to the reception. This staff asked for tips! I never experience this previous, I think the tip is what we are willing to give should not been asked for! It only happens one time, however I feel not comfortable!

    The villa size is good also the view is amazing! Our villa is very close to the beach and restaurant! It has few swimming pools they all very clean. The beach has good view for sun set! Some of the staff are super friendly! They even remember my room number to drop us to our room. The reception staff is friendly always greeting to us! The food in the restaurant is good selections! Fresh made.

    Stayed in December 2024

  • Reviewed: 21 December 2024

    9.0
    Friendly staff. Nice comfortable resort with good facilities. Needs a refurb to restore 5 star status
    • Leisure trip
    • Group
    • Luxury Villa Garden
    • Stayed 3 nights
    • Submitted via mobile

    Built to be a five star resort a decade ago but needs a bit of a refurb in some areas. Small things: our room didn’t have a tv remote, phone intermittently didn’t work, only one bath towel provided. Room service food (pizza) was average. Very few people used the spa/massage/restaurant due to high prices

    Well built resort. Spacious rooms. Private beach and large pool. Very nice staff. Kitchen was nice enough to recook our takeaway noodles and let us eat in the restaurant.

    Stayed in December 2024

  • Reviewed: 12 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Premium Deluxe Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Overall a good experience

    Stayed in December 2024

  • Reviewed: 3 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Luxury Villa Garden
    • Stayed 6 nights
    • Submitted via mobile

    The room could have been cleaner & the towels at the pool were clean but old & need replac

    The peace & quiet

    Stayed in November 2024

  • Reviewed: 21 October 2024

    8.0
    THE RESORT is super beautiful, the pictures here dont do it any justice.
    • Leisure trip
    • Solo traveller
    • Luxury Villa Garden
    • Stayed 4 nights

    the bathroom sink was leaking but they were quick to fix it after I had called.

    the breakfast was amazing. They had a lot of varieties to choose from. The pool was amazing.

    Stayed in September 2024

  • Reviewed: 14 October 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Luxury Villa Poolside
    • Stayed 6 nights
    • Submitted via mobile

    The location is kinda far but they have taxes availability at the resort. The breakfast wasn't worth it though it's more of Asian breakfast.

    The room was spacious. The stuff are so helpful and professional. The bed was so comfortable stayed at the villa.

    Stayed in August 2024

  • Reviewed: 7 October 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Luxury Villa Garden
    • Stayed 4 nights
    • Submitted via mobile

    The fire alarm going off in the middle of the night twice on separate nights

    Location and rooms were fantastic

    Stayed in September 2024

  • Reviewed: 8 July 2024

    9.0
    Delicious breakfast. Large pool area. Relaxing massages. Dedicated beach
    • Leisure trip
    • People with friends
    • Premium Deluxe Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    Premium Deluxe rooms are poorly maintained

    Proximity to the beach

    Stayed in July 2024

  • Reviewed: 7 July 2024

    9.0
    A great place to relax and destress
    • Leisure trip
    • Family with young children
    • Luxury Villa Poolside
    • Stayed 3 nights
    • Submitted via mobile

    The dining menu was limited, a few more options would have been great, especially since the resort is a bit out of the way.

    We booked a villa with pool view and the room was big, spacious, and well designed. It was comfortable and very clean. I had read some reviews about the resort being a bit run down and was worried, but it was totally worth it. One pool was not operational but other than that the resort was very well maintained and the seaside pool was really great. We thoroughly enjoyed our stay there and would have loved to stay longer if time permitted.

    Stayed in July 2024

  • Reviewed: 14 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Luxury Villa Garden
    • Stayed 1 night

    Private beach is small bit away from the night market,need to take Grab

    Nice and quiet villa, nice staff Big room

    Stayed in June 2024

  • Reviewed: 2 May 2024

    9.0
    Perfect if you looking for somewhere to chill only, no exploring this area
    • Leisure trip
    • Couple
    • Luxury Villa Garden
    • Stayed 1 night

    The light: Only weak yellow lights. The room is very dark after 6pm TV: cannot watch youtube

    Stayed in May 2024

  • Reviewed: 26 April 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Luxury Villa Garden
    • Stayed 8 nights

    Phone on the room did not work and they didn't fix it. Restaurant is pretty expensive and nearby is not restaurants so not many options.

    Breakfast was amazing. Gym was good aswell. If you want to have your vacation in one place, then it is perfect.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    7.0
    A stunning property, needs some changes to improve.........
    • Leisure trip
    • Couple
    • Luxury Suite Ocean View
    • Stayed 1 night

    Hmm............ where to start? The food was so limited, not just for westerners, but even the Vietnamese food was limited. We checked out and found another hotel purely because the food was making us miserable. I tried a few things on the menu and it was all pretty awful. I am easy to please with food, so I feel for those who aren't! The room was a little tired and it could have been cleaner. This is s STUNNING property, and I feel like it needs new management to bring out its full potential. The water for the bath was not warm enough. so it wasn't quite the experience I had hoped. The toilet was blocked twice... lucky my husband was able to fix it. The location was so isolated, and there wasn't much nearby. Which is why I was amazed at how poor the food was. If I had been stuck in the resort for a week, I would have been fuming. One night's stay was enough for us to enjoy the good parts and then leave!

    This is an amazing property with SO much potential, but it needs a lot of love and help to improve it. I booked the family sized ocean room with an incredible corner balcony facing the pool and the sea. We spent a lot of time on the balcony loungers and had food ordered to the room without leaving the suite for almost 24 hours. The bath in the middle of the room was pretty cool, and waking up to the sound of the ocean was incredible. The pool area was lovely, and the beach was very pretty and clean.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    7.0
    Good choice but not worth 5 stars
    • Leisure trip
    • Couple
    • Luxury Villa Garden
    • Stayed 2 nights
    • Submitted via mobile

    The resort is isolated, far from local life and cities The second pool was closed and seems abandoned It looks like a ghost town somehow The place seems not maintaned and it is clearly not up to a 5 stars standards

    The garden villa are very spacious and confortable Very good breakfast with diverse fresh foods

    Stayed in March 2024

  • Reviewed: 31 March 2024

    8.0
    Overall lovely stay for a good price
    • Leisure trip
    • Family with young children
    • Luxury Villa Garden
    • Stayed 4 nights
    • Submitted via mobile

    Lots of trash at the beach, we did some clean up ourselves and expected the staff to do so multiple times a day but they only did it for a certain part of the beach at the end of the day, so not the whole beach unfortunately. To see the beach so dirty was frustrating and sad. Would like the staff to be more trained in this regard. Also once the staff took our used towels and forgot to replace them so we had to call and request for new ones.

    Loved the villa we stayed in, it was very spacious and had a nice layout! The beds were comfortable and the pool was amazing! Special shoutout to Tran Thanh Dien who was super kind and professional and who gave his best to make our stay as much enjoyable as possible, many thanks!!

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Premium Deluxe Ocean View
    • Stayed 2 nights

    There is no fridge in the room, the facility is a little bit old if you focus on detail, but overall is okay.

    Room design and sea/pool view from bed. Great service from staff. Peaceful atmosphere.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    9.0
    Great value for money
    • Leisure trip
    • Couple
    • Luxury Villa Garden View
    • Stayed 6 nights
    • Submitted via mobile

    The cleaning staff weren't totally consistent when replacing towels and would sometimes forget; we couldn't get any extra water, and you only got two small bottles once a day. The gym is not well equipped, and some machinery is broken.

    Excellent room; gorgeous private beach and pool area; nice spa; great breakfast; staff were nice; just super comfortable and easy to get in and out of the town.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    7.0
    Very enjoyable stay , staff were exceptional
    • Leisure trip
    • Couple
    • Luxury Suite Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    Rooms would benefit from a bit of upgrade in wet areas

    Location

    Stayed in February 2024

Showing 1 – 25

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