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Reviews of The Shells Resort & Spa Phu Quoc 5 stars

Ganh Gio Beach, Duong Dong, Phu Quoc, Vietnam

#312 of 414 hotels in Phu Quoc

Guests' Choice

Review score

Based on 356 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    7.5

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    7.6

  • Free WiFi

    8.6

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Showing 76 – 100

  • Reviewed: 23 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Luxury Villa Garden View
    • Stayed 3 nights
    • Submitted via mobile

    the sea in this area is close to nearest city and little bit smelly.

    nice villas. clean and cozy. hotel aaea is well managed. seaview restaurant with vegetarian options.

    Stayed in February 2023

  • Reviewed: 20 February 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Luxury Villa Garden View
    • Stayed 2 nights
    • Submitted via mobile

    The buffet breakfast could have done with more hot western options

    Staff were friendly and the facilities were great. The pool and view were awesome.

    Stayed in February 2023

  • Reviewed: 14 February 2023

    8.0
    Our stay was good and was only let down by the condition of the room ( which we paid top dollar for! )
    • Leisure trip
    • Couple
    • Luxury Suite Ocean View
    • Stayed 6 nights
    • Submitted via mobile

    We paid for the Luxury sea view (at each end of building.) For a five star experience , our expectations were not met . The condition of the room was poor , a really grubby stained basin / sink . A poorly fitted tap ( loose with mastic that did not work .) Cracks visible in most of the stone ware features and flooring. Visible stains on the flooring and outside balcony areas. A broken lounger on the outside balcony.( should have been checked before allowing access to room? ) A badly stained seating area on the balcony. ( was covered up after pointing this out to reception with a bed sheet.) The stains and markings were attempted to be cleaned by the cleaning staff , but were obviously in-ground and not possible .( needs major renovation or replacement?) All in all very tired / un maintained/ very old and poor quality. - This was not 5 star rating on luxury accommodation…unfortunately!

    The location was good for us as it was peaceful and quiet ( after our trip around Phu Quoc visiting different areas of the island.) The breakfast was adequate, although choice could have been better. The staff there were amazing , really helpful and very courteous. They really made our stay.

    Stayed in February 2023

  • Reviewed: 10 February 2023

    8.0
    Very relaxing
    • Leisure trip
    • Couple
    • Luxury Villa Garden View
    • Stayed 4 nights
    • Submitted via mobile

    Pretty isolated so had to eat/drink at resort which was pricey Beach small Resort not even 1/2 filled and was put in villa by reception

    Villa was perfect comfortable bed great bathroom private quiet nice pool good selection at breakfast

    Stayed in February 2023

  • Reviewed: 10 February 2023

    8.0
    Good property with limited amenities
    • Leisure trip
    • Couple
    • Luxury Villa Pool Side
    • Stayed 3 nights
    • Submitted via mobile

    -Locations is off -Menu is very limited -Very less drinking water available

    -The Villa -The Pool

    Stayed in February 2023

  • Reviewed: 4 February 2023

    9.0
    great place to stay and comfortable
    • Leisure trip
    • Family with young children
    • Premium Deluxe Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    property a bit run down with one of the pools closed, lot of steps to get to the room, lacked activity in the evening, massage price a bit expensive, food was a bit pricy too

    breakfast was great, lot of choices, the pool area was very pleasant, room service, friendly staff, and good views of the water

    Stayed in February 2023

  • Reviewed: 20 January 2023

    9.0
    Beautiful resort, friendly staff
    • Leisure trip
    • Couple
    • Luxury Villa Garden View
    • Stayed 6 nights
    • Submitted via mobile

    The garden bed villa was nice, however, a snake approached us while we were sitting in the garden chairs. With that said, the staff allowed us to change rooms, albeit pay the difference for the upgrade which we were happy to do.

    Friendly and attentive staff, beautiful pool and beach, a wide range of breakfast foods

    Stayed in January 2023

  • Reviewed: 19 January 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Luxury Villa Garden View
    • Stayed 4 nights
    • Submitted via mobile

    very remote

    relaxing

    Stayed in January 2023

  • Reviewed: 15 January 2023

    8.0
    Beautiful resort with sunset views
    • Leisure trip
    • Couple
    • Luxury Villa Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Just a note that nothing really is in walking distance. We rented a moped for the day for really cheap from the hotel so it didn't bother us at all but worth noting.

    Fabulous hotel, couldn't ask for a nicer place to relax. Breakfast was super, huge choice, free shuttle to and from the airport and a pool/beach sunset view that would melt your heart - great place to stay.

    Stayed in January 2023

  • Reviewed: 14 January 2023

    9.0
    in general we were really happy with my choice and had great time in a hotel
    • Leisure trip
    • Couple
    • Luxury Villa Garden View
    • Stayed 5 nights

    ❌no coffee machine for breakfast ❌hotel is far from walking streets, so if you want to go to eat out or to some shops you need to call taxi or rent bike ❌no big mirror in a room (I could see only half of myself, how I supposed to choose a dress for evening?😅) ❌most of the stuff didn’t know even basic English ❌ beach doesn’t look paradisy, a lot of stones and dark color of sand

    ✅first line, you can see beautiful sunset ✅territory looks beautiful ✅good price for this level ✅we took breakfast included and we could go to restaurant in a hotel any time for other meals, prices are almost the same like in restaurants on the streets. ✅nice villa

    Stayed in January 2023

  • Reviewed: 10 January 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Luxury Villa Garden View
    • Stayed 2 nights
    • Submitted via mobile

    n/a

    beautiful hotel and villas, plenty of sun beds, nice bit of beach and sea sectioned off to use, great breakfast with plenty of choice, staff very friendly and polite

    Stayed in January 2023

  • Reviewed: 10 January 2023

    7.0
    Ok stay if you find a good deal
    • Leisure trip
    • Family with young children
    • Luxury Villa Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Private beach too small and lots of weeds and rocks

    Lots of greenery, great place to watch sunset

    Stayed in December 2022

  • Reviewed: 7 January 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Premium Deluxe Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    few basic things were missing, like one day there were no labels on food items in breakfast. there were no bath salts in the property less food items on menu

    it was quite spacious

    Stayed in January 2023

  • Reviewed: 6 January 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Luxury Villa Garden View
    • Stayed 5 nights

    Shower room was not as clean as it should be. Grout between tiles was black instead of white in some spots. Rain shower head was dirty. Hotel grounds need attention, it looks like the grounds need renovation soon, with rusty structures and loose pavements. Minimal Vegetarian options on the menu let alone vegan ones

    Rooms are very big with a very comfortable bed. Staff very polite and make you feel welcome with a lot of services offered at the reception. English is spoken and understood. Beach area is small but nice with staff always available for your needs.

    Stayed in January 2023

  • Reviewed: 2 January 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Premium Deluxe Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    Food at the restaurant was good but could be improved (a bit pricey for the value).

    Apartments with seaview are a must : a lot of space, giant bed, large balcony with sofas and an amazing view on the sea and pool. The staff is very professional.

    Stayed in January 2023

  • Reviewed: 18 December 2022

    9.0
    Calm and quiet, highly recommend
    • Leisure trip
    • Couple
    • Luxury Villa Garden View
    • Stayed 5 nights

    Unfortunately, most of the staff does not speak English (only reception desk and restaurant workers do). Also, sometimes the room service was coming early at the morning (at 8am for example) and was starting to ring in the door willing to clean. Surprisingly, they haven't been stopping this until I came to the entrance and tried to explain them that I'm still sleeping. Was fun. There was a very nice bath in the room. However, a boiler provided an amount of hot water enough to fill only a half of the bath. So to have a hot bath, we needed to wait :D

    This is a big resort hotel, with a large fenced territory and many things inside it. You can live in the main building at the beach (where the restaurant, the pool and the spa are located) or in one of the villas scattered throughout the area. We highly recommend a villa though :) The main word that staying there can be described is calmness. The hotel area is really quiet, green and clean. We even didn't notice usual jungle insects such as mosquitos (we saw how staff treated the plants with an insect sprayer - seems it worked). You can have all facilities a 5-star resort in Vietnam should provide: food in the room, buggies driving you across the territory, spa, a good restaurant, etc. The staff really tries their best. Our room was exceptionally good - it's large, clean, with huge bed and many windows. It's really soundproof - we didn't hear anything outside the room as well as conditioning/fridge noise etc. The Wi-Fi is good enough to watch a movie or work remotely. Combining all mentioned above, we would live there permanently :)

    Stayed in December 2022

  • Reviewed: 25 November 2022

    8.0
    very nice stay overall
    • Leisure trip
    • Couple
    • Luxury Villa Garden View
    • Stayed 4 nights
    • Submitted via mobile

    no iron in appartement no place to hang towels no bathsalt

    spacious room breakfast was very nice very nice big bed and comfortable clean room bathtub was very nice great staff very friendly and helpful airconditioning wifi around all resort was very good great and quick roomservice

    Stayed in November 2022

  • Reviewed: 25 November 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Luxury Villa Garden View
    • Stayed 1 night
    • Submitted via mobile

    The location and entire property is very peaceful.

    Stayed in November 2022

  • Reviewed: 21 November 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Luxury Villa Garden View
    • Stayed 8 nights
    • Submitted via mobile

    Very nice resort, but it is ageing and probably would need to be refurbished very soon, friendly and helpful staff.

    Stayed in November 2022

  • Reviewed: 9 November 2022

    8.0
    Very peaceful and quiet
    • Leisure trip
    • Couple
    • Luxury Villa Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Food is a huge minus. The restaurant is very poor, not on the level of such beautiful resort at all. Menu is vastly overpriced and the food and drinks are not even tasty. Using supermarket dough for pizza in a four star resort, really? Hoping that the resort can hire a good chef and create better menu. The second swimming pool was closed down for some reason, it was a little upsetting, because it looked very nice. If you position yourself as an eco resort, you might want to rethink giving 0.5 plastic bottles of water. First of all 0.5 is not sufficient for a person in such hot climate, daily consumption is 2 liters. Second of all it’s very easy to invest in glass or ceramic jars 🫙 and refill them. Eco friendly.

    Very beautiful peaceful resort with lots of trees, flowers. The swimming pool by the beach is amazing too. There are free kayaks on the beach. There is also kids room and spa center available. The rooms are amazing, the interior designer and architect did great job!

    Stayed in November 2022

  • Reviewed: 6 November 2022

    7.0
    Nice, quiet and relaxing, but don’t expect luxury
    • Leisure trip
    • Couple
    • Luxury Villa Garden View
    • Stayed 6 nights
    • Submitted via mobile

    Almost no sandy beach left (removed to be used in construction?), no snack bar/kiosk/place to buy anything except in the restaurant, expensive food/drinks (57k for 500ml water), very limited English spoken by staff, some areas of resort not open, nothing in walking distance.

    Nice rooms/villas, quiet, good breakfast buffet, good capacity by pool/beach (low utilization at resort).

    Stayed in November 2022

  • Reviewed: 24 October 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Luxury Villa Garden View
    • Stayed 6 nights

    That the pool bar was not open, and there were limited options for dining or a more extensive menu. More proactive staff in the open area's tending to guests.

    The resort was tired, unfortunately it is in need of some upgrades by way of general maintenance. Much like many other hotels I have recently stayed at, the absence of patrons and revenue for two years has hurt this place. This place would have been awesome in its hay day.

    Stayed in October 2022

  • Reviewed: 20 September 2022

    9.0
    Friendly staffs and good food
    • Leisure trip
    • Solo traveller
    • Luxury Villa Garden View
    • Stayed 4 nights

    Have to wait for electronic bus long time if there were many customers asking.

    friendly staff, good food. I'd ask them for early breakfast and they serves it on time.

    Stayed in July 2022

  • Reviewed: 12 September 2022

    8.0
    tranquil and beautiful remote resort
    • Leisure trip
    • People with friends
    • Luxury Villa Garden View
    • Stayed 4 nights
    • Submitted via mobile

    the location is quite far away from all other things on the island

    the villas, the pool and beach and the facilities

    Stayed in September 2022

  • Reviewed: 12 August 2022

    8.0
    thanks for the lovely hospitality, friendly staff, breakfast buffet and massage was amazing
    • Leisure trip
    • People with friends
    • Luxury Villa Garden View
    • Stayed 3 nights
    • Submitted via mobile

    toilet and bathroom doors are a bit too see through and gym facilities are bare

    location and views

    Stayed in August 2022

Showing 76 – 100

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