Reviews of Collection O Le Grand Hanoi hotel - The Tryst This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
71 Nguyen Truong To, Ba Dinh, Hanoi, Vietnam
#622 of 984 hotels in Hanoi
Guests' ChoiceReview Score
Based on 68 hotel reviews
7.4Score breakdown
-
Cleanliness
7.6
-
Comfort
7.7
-
Location
8.6
-
Facilities
7.6
-
Staff
8.4
-
Value for money
7.8
-
Free Wifi
7.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
-
Reviewed: January 15, 2025
Darren
United Kingdom1 review8.0“Comfortable bed, clean facilities and helpful staff, great stay.”- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
Comfortable bed, clean facilities, helpful staff.
Stayed in January 2025
-
Reviewed: January 7, 2025
Rafael
Germany9 Reviews1 helpful vote6.0“good location, very noise you can hear every noise from outside”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
really noise, rooms are not as big as advertised
very good location
Stayed in January 2025
-
Reviewed: December 8, 2024
Francis
Vietnam7 Reviews2 helpful votes8.0“The staffs speak english and they smile 🥰”- • Business trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The location is convenient and perfect for work, with nearby restaurants, including vegan options and fast-food chains. However, the cleanliness could be improved, especially the toilet and beddings, which felt somewhat unclean. On the positive side, the soft mattress, extra pillows, and couch made the space more comfortable for hosting visitors. The balcony was another highlight, offering a nice touch to the overall experience.
The location is convenient and perfect for work, with nearby restaurants, including vegan options and fast-food chains. However, the cleanliness could be improved, especially the toilet and beddings, which felt somewhat unclean. On the positive side, the soft mattress, extra pillows, and couch made the space more comfortable for hosting visitors. The balcony was another highlight, offering a nice touch to the overall experience.
Stayed in December 2024
-
Reviewed: November 4, 2024
James
United Kingdom24 Reviews3 helpful votes7.0“Nice central location”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The door to my room looked like it had taken a kicking at some point in its life and should be replaced. As there are big cracks on both sides of the door.
Good location and great sized room. Bed was comfortable and clean and the hot water is hot very quickly
Stayed in November 2024
-
Reviewed: February 25, 2024
Anatolii
Russia5 Reviews6.0Pleasant- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
Personal didn't speak English. The kettle in my room didn't work. Wi-Fi was auwful, I used my cellphone connection instead. There's a bathtub in the room, but you can't use it because the tap is absent, only shower.
Kind personal, big room. Convenient location near the city center. Room service provides two bottles of water every day. The room with a balcony.
Stayed in February 2024
-
Reviewed: November 10, 2023
Jennifer
United Kingdom15 Reviews8 helpful votes8.0“Great for an overnight stay”- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Inexpensive
Stayed in November 2023
-
Reviewed: October 2, 2023
Thi
Vietnam5 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 2 nights
I asked information about foot massage nearby, but one of the staff recommend me with the expensive and unappropriated one. I had trouble negotiate the price with that massage place.
Great location, close to Airport and old quater. Helpful friendly staff. Room was big enough for solo travel. Air conditional was very powerful and cool. Overall it was good choice.
Stayed in September 2023
-
Reviewed: April 10, 2023
Laura
United Kingdom5 Reviews1 helpful vote6.0“Basic accommodation in good location.”- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Room was a little tired - but clean.
Good location, friendly staff, basic but clean
Stayed in March 2023
-
Reviewed: April 7, 2023
Giada
Italy30 Reviews8 helpful votes7.0“Great location, basic room”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The room was not very clean when we arrived. We had to ask for the blanket to be replaced. Basic room, could be renovated. Okay for a short stay.
Great location, close to the old town but away from the noise of the city centre. The staff was very friendly and helpful. They provided us with details advice and were happy to store our luggage until the evening without a charge.
Stayed in April 2023
-
Reviewed: March 21, 2023
Alessio
Italy54 Reviews7 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room has no windows so the air gets stale after a while. Some of the bathroom objects were broken. Paid a little too much for this kind of room.
Very friendly and helpful staff, clean, quiet, close to the old town. The room is furnished with everything you might need.
Stayed in March 2023
-
Reviewed: December 9, 2022
Elizabeth
United Kingdom15 Reviews7 helpful votes8.0“thanks for a lovely stay”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
the shower wasn’t very powerful
really clean property with friendly staff, nice spacious room
Stayed in December 2022
-
Reviewed: December 25, 2024
Rahul
Germany4 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 7 nights
- • Submitted from a mobile device
Very cool room and spacious
Stayed in December 2024
-
Reviewed: May 28, 2024
Ivana
Australia3 Reviews10“Free mini bar at room, good location”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nice stay in the center location, nearby many tourist locations such as Hanoi Citedal, night market, West lake and Old Quarter. Many street food around. hotel gave free mini bar at room for guests
Stayed in May 2024
-
Reviewed: May 23, 2024
Klolis7
Greece62 Reviews16 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
Smelled a bit mold. And the stuff we're talking very loud and kind of shouting to eachother. That could be improved.
Great location. Great value for money.
Stayed in May 2024
-
Reviewed: April 29, 2024
Ann
United States Minor Outlying Islands2 Reviews10“Very good location, free mini bar, have Netflix on TV”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
No
Very good location that is near night market, walking street, old quarter and Hanoi Citadels and West Lake. There are many street food and restaurants nearby. Friendly staff. FREE MINI BAR AT ROOM that was excellent services. I can eat instant noodles and drinks coke at night for free. They also have Netflix on TV.
Stayed in April 2024
-
Reviewed: April 18, 2024
Peggy
Australia52 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Premium Double or Twin Room with Garden View
- • Stayed 1 night
- • Submitted from a mobile device
Flooring was damaged and in need of replacement
Comfy bed, good aircon.
Stayed in April 2024
-
Reviewed: April 5, 2024
Emma
United Kingdom46 Reviews10 helpful votes9.0“Quiet stay in Hanoi”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Bathroom needed a deep clean and fix as there was a tile missing in the ceiling and so marks on the side but nothing that bothered us! It’s a little further out from town but still walkable.
Friendly and smiling staff, also offer laundry service in house. We were upgraded to the room with a balcony which was lovely! Due to the location, it was actually quite quiet at night so we slept well!
Stayed in April 2024
-
Reviewed: March 31, 2024
Aljoscha
Germany3 Reviews2 helpful votes5.0Fair- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
The Room we got, was not the room on the picture.
Stayed in March 2024
-
Reviewed: March 25, 2024
Marco
Ukraine5 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
nice, cozy, nice area, steps from old quarter with the nkiwof the old quarter
Stayed in March 2024
-
Reviewed: March 17, 2024
Martin
Hungary3 Reviews1.0Very Poor- • Leisure trip
- • Group
- • Premium Double or Twin Room with Garden View
- • Stayed 3 nights
However, under no circumstances should you use their laundry service! I handed over several pure white, very expensive clothes for their laundry service to wash. They washed my favorite white clothes together with my black ones, ruining them, and I can't get the gray color out of them; they've turned a dirty gray color. I asked them to compensate me in any way, but they did not. Do not use the laundry service; they will ruin your clothes. There are several options in the city where they will come to pick up your clothes and bring them back as well.
The accommodation itself was good, the staff were friendly, and the room was fine.
Stayed in March 2024
-
Reviewed: March 2, 2024
Pia
Germany3 Reviews3.0“Smelly room, old hotel”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
My room smelled like cold cigarette smoke. It's pretty old and a bit dirty. the price value rate is not at all what I expected
The location is good, personal is ok.
Stayed in March 2024
-
Reviewed: October 3, 2023
Kv
India1 review10“Very nice stay book ur tour”- • Leisure trip
- • Travelers with friends
- • Superior Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was good
Staff was good know English
Stayed in September 2023
-
Reviewed: August 21, 2023
Cynthia
Singapore7 Reviews1 helpful vote4.0Disappointing- • Leisure trip
- • Travelers with friends
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The lobby has a very unpleasant smell and is run down.
Stayed in July 2023
-
Reviewed: April 2, 2023
Lewis
New Zealand3 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Good price. Large comfortable rooms. Staff helpful
Stayed in March 2023
Showing 1 - 25
Guests also reviewed these properties:
-
-
Am Alten FronhofBergisch Gladbach, Germany
-
Super 8 by Wyndham Westminster Denver NorthWestminster, US
-
GoodZone Club HotelZatoka, Ukraine
-
NASPA New OtaniYuzawa, Japan
-
Hotel Maxwell AndersonGlenwood Springs, US
-
Foshan Gold Sun HotelSanshui, China
-
Bed & Breakfast A San Siro 75Milan, Italy
