Airconditioning and food

Airconditioning is very bad..

Stayed in August 2024

AC was really weak and took hours to just cool the room a tiny bit, and the shower was blocked so the bathroom was always flooded

really comfy bed and large room

Stayed in August 2024

The hotel's location is good and the rooms were as expected based on the pictures. We (2 adults and 2 children) stayed here for 4 days and the experience was very varied. Much rather towards the negative, unfortunately. We landed at Da Nang airport at 6pm and took a taxi directly to the hotel. At check-in, we were told that there was something wrong with the family room we booked and had to switch to 2x double rooms the first night. They had sent me the notice by email while we were on the plane. They wondered why we hadn't read the message. We were asked to switch to a worse hotel if we did not accept the offer. We chose to stay. No socket for TV in the room. What's the point of having a TV then? Breakfast: The stay was booked with breakfast. (At 06:30-09:30). The first day we went and ate at 08:15. The food was picked out and what was left looked very indelicate and inedible. Ham, cheese, salad, juice etc. had been outside in the heat/sun (no AC). Empty for bread/baguettes and coffee was cold. This applied almost every day. Should it be like this that if you arrive 1.5 hours before it's over, most of it is empty and inedible? The message from the unfriendly staff there was that there were many guests who had eaten earlier and that it was therefore empty. We therefore had breakfast elsewhere on the other three days. The employees sat and watched, listened to loud YouTube music on their mobile phones. Do they work or are they guests at the hotel? We were refunded 300K Dong at checkout. Training facilities: Very poor selection. Trapped air. No manuals or enough weights. AC was available but they refused to turn it on as they thought it was normal to exercise in 40+ degrees and that it is normal to sweat when you exercise. Trapped air and 40+ degrees... then you get sweaty even without and need to exercise after 10 minutes. Pool: Small and works just fine to cool down. Approx. 1.3 m at its deepest point and are not suitable for swimming.

Stayed in August 2024

Aircon was not working no wifi Restroom water drain and water flushing out from sink drain

Just the lobby is good but no air condition in lobby also

Stayed in August 2024

The breakfast buffet selection could have been better, such as offering a more diverse range of foods and complimentary water. The pool and gym facilities were not very well kept.

The ViAn Hotel is in a good location, it took us about 10-15 minutes on bikes to reach the main beaches and restaurants. We arranged for our laundry to be done through the hotel and it was done promptly and cheaply.

Stayed in May 2024

The pool broken dirty water, the room smells like cigarettes, they do not speak English, the walls are full of stains and bedsheets, they do not have one bed just put two together very old mattresses sunken from use. Super uncomfortable. Nothing was ok also the pics as usual in Vietnam are too good to be true. I am not sure if they pay for the review. Also there is no isolation in the room you could hear the people talking or even breathing. Was insane. Everything was wrong I do not understand the reviews.

The breakfast was good, the rest was a disaster,horrible.

Stayed in August 2024

This is not even an asian 4 stars. Max 2 stars hotel. Poor cleaning, no proper breakfast, rooms very old. Swimming pool is hot and durty. The guests from China are very loud at breakfast and at night. Staff is not interested in you.

Nothing.

Stayed in June 2024

Breakfast buffet was appalling. None of the food in the Bain Marie dishes was hot. Heater flames beneath them were not lit. Quality of food was a one star standard. Chopped up shriveled bits of Vienna sausage, cold pieces of sweet potato and corn, dry looking noodles etc. Boiled eggs were clearly very old with a greenish tinge round the yolks. The pho station was at least hot and you could get freshly cooked eggs. Breads and pastries were cheap and nasty. Tubs of margarine and poor quality jam to accompany them. Reception staff were unwelcoming and pretty unfriendly. Not what we were expecting at all as we'd only had very friendly, efficient service from hotels up to this point. We were initially given a room that reeked of old cigarette smoke. Asked to be moved to another one and reception man said he'd send housekeeping up. Lady arrived with a room spray! We eventually got moved to another room. This was around midnight too. Mini bar has only 2 bottles of water in it. No indication that it is not complimentary. So it was very frustrating to be told at checkout we owed for 2 bottles. Taxi was waiting and we had to then dig around to find cash to sort that out.

Location was good - about a km walk to the beach. Room itself was okay. Plenty of mini marts and restaurants around the area luckily.

Stayed in June 2024

The location was far from the beach and the rooms were completely different from the photos,,,the pool was small and the gym below grade

The staff were very nice and helpful

Stayed in June 2024

It is not a 4 star hotel.

The bed was comfortable.

Stayed in May 2024

There was a renovation in the lobby during our stay, the AC didn’t work in the gym, not much variety for breakfast, coffee always cold, rooms are very simple, staff not very helpful.

Great rooftop pool

Stayed in May 2024

The pool was full of insects and I mean full. I asked the front desk to have the pool cleaned but I checked later that day and the next and it wasn’t cleaned in that time. The breakfast was pretty bad. I love my breakfast and it was really poor. All of the food was cold at 9am, all of the tables were dirty and not prepared for the next person, people had to ask for more food to be put out - coffee too, myself and other were having to shout past the desk into the kitchen to have staff come to cook more eggs and clear the tables. The place just wasn’t really that clean - smudges all over the glass doors, dirt and dead bugs on the floor, etc. I’m a young guy and used to staying in cheap hostels so this stuff doesn’t bother me much but I was quite disappointed when in my head I was spending a bit extra to “treat myself”. Not what you’d expect from a 4 star hotel. I’d look elsewhere.

The room was nice and was inexpensive. Good budget option.

Stayed in April 2024

-The room smelt damp for the time we were there. - The breakfast was poor - food on floor, no clean tables or cutlery, the coffee was cold, the food wasn’t warm, no cups for water. Very very poor. - The gym was basic and the machine was broken and it was very humid in there. The staff were nice but could only say sorry and didn’t compensate for our frustration.

Modern inside and comfy beds

Stayed in April 2024

I was not in the room I booked, everything was bad. We agreed I would leave earlier but they stole me 50 EUR just before I left, the taxi to the airport was in front of the door Dishonest people, be aware

Nothing

Stayed in February 2024

Pas wifi connection - shower evacuation water - fridge not cold

Good staff friendly

Stayed in March 2024

1. Bad interior design, for example: power sockets are located in strange places where no single power socket in left side of the bed. Also left side of the bed light has NO switch, both sides are controlled from the right side.
Water boiler has NO power socket connection, you have to put it somewhere on the floor near the available power. 2. Room door has about 2cm gab to the floor, you feel like you are in the hallway when someone talking outside 3. Very terrible Internet connection as it comes and go, I stayed connected to my previous hotel in order to browse the Internet.
Worse when I complained they told me its fine because their proof that the WiFi signal is strong in the room. Well I’m an IT person, when I tried to explain that this has nothing to do with that, they just said nothing else can be done.
 No worries, as long as the other hotels keep their WiFi access open (no password required) then you will be OK 😂😂 4. Only one type of pillow in the whole hotel, I know that 4 stars should have more than one type. 5. Shower cabinet are not sealed well, after shower there will be lake near it. This is at least in my room (Executive Suite) 6. You cannot request anything from the staff due to language barrier. I understand it is not their problem that hotel lack management but they are the only one I can request from. 7. Too plain, all walls painted plain white with not a single painting on the walls (at least in the rooms and hallways). You feel like you are in a motel not a hotel. 8. SPA is just letters in the name!

1. New and almost all furniture are still in good shape. 2. Affordable price 3. Advertised as Four Stars but honestly incurrent shape it’s less than 3. 4. TV has active Entertainment like Netflix but depends on Internet stability. 5. New Gym equipment. 6. You can vpn out when you lucky and Internet is connected well. 7. Good food selection for breakfast, just missing labels for what they actually are 🤔

Stayed in March 2024

AC in gym was inadequate very hot when exercising. Treadmills both didn’t work. Breakfast options poor for vegetarian. Could do with labelling what food is was and what it contained. Our room had a leaking fridge in arrival lots of water on floor we raised this concern after check in and this wasn’t addressed

Clean and comfortable bedrooms. Good AC. Good shower with good free toiletries. Netflix on TV was a big plus.

Stayed in March 2024

breakfast was very average with few options.

Stayed in March 2024

L'albergo sembra abbandonato

Terrible breakfast, staff play cards instead of serving customers

Stayed in February 2024

Pool wasn't open, breakfast was mediocre, location isn't great

Stayed in January 2024

it is dirty. There were some construction works but that is not reason why nobody cleans nothing. Pool is unusable, pool area itself is poor. Breakfast restaurant floor is dirty as well and my friend even didnt go to breakfast. Please read google reviews, I cant understand why there is so many good reviews on booking.

I liked the room itself, big size, comfy bed. Clean pillows, clean sheets etc. I slept well. What is not good - dirty floor.

Stayed in January 2024

The females (3) ladies at the reception were not friendly and completely rude. Unacceptable for a 4-star Hotel. Some examples: - Refused to help us find a transfer service to Hue. The answer was “I do not know check a local agency” - Refused to help us with the broken air con at the gym. We went downstairs to ask and she said “Sure someone will come to fix it in 5 min.” Nobody ever came so we gave up on training There are many more examples. I wished the personnel was more attentive especially as this is a 4-star Hotel

Very clean hotel and spacious rooms. The male personnel at the reception and breakfast is super kind and accommodating.

Stayed in January 2024

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Stayed in April 2025

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Stayed in April 2025

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Stayed in April 2025