nice location, with very nice lady being always happy to help and was very flexible. She made us also very delicious vegan breakfast and was in total a very friendly person

Stayed in March 2025

Don't mind if something is not working, with us the TV (couldn't be repaired in our 3,5 days) and the bathroom fan (repaired within one day), one bed sheet missing.

The young Enlish speaking manager woman was very friendly and helpful e.g. brought the linen to our room and organized our boat day trip and the bus transport back to Hanoi. And the breakfast in the cave cafeteria (coffee/tea, scrambeld eggs, toast) is just unique. All thumbs up!

Stayed in March 2025

Bed linen and towels had dirty sports when we checked in. We found ants in our breakfast 🥴

We booked and checked in very late in a evening but staff member was there anyway and helped us with everything. They also have all amenities like laundry service and bike rent service , which was really helpful . The windows overlook a quiet street.You are not bothered by construction sites which are everywhere in Cat Ba now.

Stayed in March 2025

The rooms can do with cleaning. The hot water for some reason comes only in the morning.

The location is good. The rooms are good value for money. They have the best deals on day tours and bus tickets.

Stayed in March 2025

The breakfast could be improved. We arrived at breakfast, with noone there, food out on the counters, and a rat in between. Simply unhygienic. Having someone there for 2 hours while the food is out should not be a problem to keep the rats away.

Solid for the money. The staff is wonderful.

Stayed in February 2025

No hand soap and the water takes time to get warm

The staff was really nice and helpful and the tour that they announced was also really nice

Stayed in February 2025

Private room was really comfy and brilliant value for money. Location was great as well being close to everything you’d need!

Stayed in February 2025

nothing worth mentioning considering how reasonable the price is

It is located very conveniently in the center of the town (not the island, many people get regrettably their accommodation in the middle of nowhere). The lady at the desk is very sweet and helpful, she changed my room without any fuss from one with a small window to one with large window and view. The price you pay per night for a room with private bathroom, is the price you pay for a Starbucks coffee, but here the coffee is given for free with the free breakfast. I wish they had a vegan option, ie cornflakes, but I guess they will give fruit jam with the bread instead of the eggs if you ask for it. If you are vegetarian or vegan the Budda Belly restaurant is the best in town, very reasonable prices, huge portions, 15 min walk, then also the Celery, 5-10 min walk, not bad also. I had a day trip booked at the Victor Charlie for discounted prices, they are very helpful in giving informations and I had a bus booked all the way to Cao Bang, which I wouldn’t know how to find on my own, and the price was good!

Stayed in January 2025

No kettle in the room to make coffee but they are very pleasant to let me go to the kitchen and boil some water. Some leaking water from room/ bathroom next door to our room and in .my last night staying water dripping from the roof. We asked to get the room sweep and mop but none came We can hear people's activities in the corridor and room next door at some points but still manage to sleep well

The staff was very supportive. I had a scooter accident and they were so helpful. Instead of 3 nights, we extend to 6 nights. So i can have a good rest. The elevator was very helpful. Breakfast was standard but quite nice. They offer great tours to Halong Bay and the cheapest in town. All my friends agreed it was worth every penny. We asked to move because our room was next to the elevator and they let us.

Stayed in January 2025

Hot water didn’t often work

Location, friendly staff

Stayed in January 2025

Nothing

Friendly and helpful staff. The room was clean and comfortable, and having breakfast included was great. Good location close to town. They were so helpful arranging boat tours and bus trips at great prices. We loved our day out on the boat, kayaking, cycling and sightseeing.

Stayed in January 2025

We loved the beaches and resturants. So extended out .

Stayed in December 2024

This has been noted by others. You may want to bring earplugs because the pipes in the bathroom have no cladding so you can hear when the rooms above you use their bathroom i.e. it sounds like the water ends up running through the pipes in your bathroom too and maybe it does. Also classic Asian bathroom where if you use the shower you'll have a wet floor for the rest of your stay - it was quite spacious though and if you close the door the noise isn't so bad.

It was easy to find. the staff were very friendly and helpful. Good location if you're not fussed about a beach view. Nice and handy to the waterfront and convenience stores etc. The breakfast was good too and the room was spacious and even had hangers in the wardrobe.

Stayed in November 2024

I got a room with private bathroom it was great.

Stayed in November 2024

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Very good

Stayed in November 2024

WiFi was unreliable at times

Very good location. Room was basic but had all that we needed. Staff were friendly. We hired a moped from the hostel which was a great way to get around the island.

Stayed in October 2024

The young man at the reception was very nice, helpful and had great taste English. We booked a lot of trips and asked plenty of questions.

Stayed in October 2024

Very helpful staff, provided much information and booked tours for us for a great price.

Stayed in October 2024

The bathroom facilities are little bit old but still accessible with warm water. it is fair for the price we pay for the hostel. You get what you paid..

The accomomdation is valued for money especially breakfast included. Cannot complaint for the price we pay for the hostel. The owner and family are helpful and friendly

Stayed in March 2024

Everytime the elevator opens we could hear that through the door.

Clean place. Hot water in the shower. The stuff knows English.

Stayed in March 2024

The walls were thin so the elevator right next to our room was quite loud when it dinged but it wasn’t particularly annoying.

Great value for money, comfortable and clean rooms and helpful, friendly staff. We booked the ha long tour through them and it was fantastic! You can get a good free breakfast too.

Stayed in February 2024

Nothing

Price, location and staff support

Stayed in February 2024

The bathroom was a little bit smelly and you have the feeling it never completly dries. But it is still ok.

The location was really good, central of Cat Ba Town. Easy to reach from Hai Phong. Close to the Hostel are many good food options and small grocery shops available. The breakfast is a Bahn Mi and Coffee/ Tea at the little food stand in front of it with vegetarian options as well (Egg/ vegetarian Bahn Mi). They offer Bus tours and Tours through the Bay/ Island, which are very good. The bed is very comfortable

Stayed in February 2024

Payment is by cash only. We struggled to get any hot water during our stay. You can clearly hear people in the rooms next to you through the walls but thankfully this didn’t disrupt us sleeping. Breakfast was very bad on the first morning, they didn’t have any Banh Mi as advertised so we had 2 slices of white bread, with cold egg and fried veg which had clearly been fried with sausage meat (which they also offered) so it tasted of sausage and meant that as a vegetarian the breakfast was not very edible! They had Banh Mi on the second morning which was much better but still very basic. The accommodation did laundry for us (handwashing) but unfortunately some of clothes came back still smelling unclean and still had stains on them. They offered to wash some of our clothes again which we took them up on but unfortunately some items still smelt unclean after the second wash so after some negotiation they offered us a refund for these items which was kind. As the boat tour was very busy they ran out of dry bags for us to use when kayaking and the toilets got blocked very easily and very early in the day.

Basic room and bathroom with good Wi-Fi. Good location to be able to access everything on Cat Ba Island. The host is very helpful and speaks good English. We were able to check in early. We did the boat tour they advertise which was good but very busy! The tour did not have as many vegetarian food options for lunch but the food was still good.

Stayed in February 2024