staying there...the place is not as it used to be...need to update rooms bathroom facilities are atrocious so out dated

Leaving..the place is not as it used to be...need to update rooms especially bathroom facilities are atrocious so out dated

Stayed in July 2024

I thought the quality of the water in the pool left a lot to be desired.

Great atmosphere in the bar restraunt area with excellent music on. Nice cold beer.

Stayed in July 2024

Only had one towel, breakfast was not that good

Liked the staff, liked the location, liked the warm showers,

Stayed in July 2024

Very clean and friendly staff.

Stayed in May 2024

They did not honour our confirmed booking

They did not honour our confirmed booking

Stayed in July 2024

The room and bathroom had a lot of black mould (all over the walls and ceiling) and the soundproofing of the room was minimal (could hear someone's stereo going into the evening). No place in bathroom to put things, hang clothes etc.

The staff were friendly enough and the pool area and gardens looked beautiful. Breakfast was included in the room rate.

Stayed in June 2024

Cleanliness Staff/ professionalism Mouldy room Showers Needs a good clean and scrub ! Staff waking us up at 8am asking us for our air con remote for a different room Stained bed sheets Only given one towel for 2 people Fridge didn’t work Only one power pint worked Mosquitos upon arrival inside our room

Location Aircon Parking

Stayed in July 2024

I didn't like the state of the rooms alot of ants and cockroaches

I like the location and the swimming pool

Stayed in July 2024

No dedicated guest parking. People who use bar and club park at the hotel and when I left my car rental parked there it was crashed into and when asking reception they didn’t care and said no one reported it being hit.

Cheap in the city

Stayed in July 2024

Our first room had bed bugs, doors that were hard to open and/or lock and unlock, and hot water only when the sun was out.

Stayed in July 2024

Just more upkeep with toiletries please.

Extremely good value for money. Location excellent.

Stayed in June 2024

The pool tiles that were in the bottom were a little dangerous, but overall the whole place is good.

Breakfast was okay. No tea offered only coffee, but there was plenty to eat.

Stayed in July 2024

Wifi only worked in the restaurant and reception areas. Leaky bathroom/outdated Towels smelt after first use Breakfast could be better Pool was dirty No hairdryer Room was dusty and ants on wall and table No proper bedroom light on the ceiling

Stayed for 9 days. The main guesthouse offered a beautiful view of Apia and the ocean. It was in a great location, just a short walk to Apia city. However, the room I booked was not the one I received. Room #4 needed a lot of attention: the shower leaked every time we used it, and I had to request a bath mat daily. There were ants crawling on the bathroom wall and the table in the room, and cockroaches in the bathroom. We were not informed about room service procedures until I asked to have our room cleaned. Additionally, there was a nightclub next door, making it quite loud on Friday and Saturday nights. Breakfast was included but below average; the food selection could be improved. && Wi-Fi only worked in reception and kitchen, not in the bedrooms. On the positive side, the air conditioning worked perfectly, and there was plenty of parking available.

Stayed in June 2024

When checked in there was no shelves in the old rusty fridge, there was a big lizard it the room at the corner of the ceiling, toilet was leaking, no bathing towels, only 1/2 toilet paper, no Plunkett, no iron,no microwave, only 1 chair while requested a room for 2 and paid for,I kept reporting and asking for help but it took 3days for the staff to sort it out,it's so unfair to paid $200WSTala per day and get this kind of treatment, 3 nights and days to use a wet bathroom because of the water leaking from toilet,how dare you ignored this when we wet our feet in the toilet for so long?I took the photos and showed to the receptionist and 1 guy,I also reported to another lady and she send two guys to change the fridge on the 3rd day.

It was OK just average.

Stayed in June 2024

The pool is in very unsafe stage, my sons got deep cuts and bruises on their feet from broken tiles, bad flooring, and slippery floors when wet from rain.

Location close to town and water view.

Stayed in June 2024

The breakfast was nothing like the photos for the buffet! At the restaurant we got 2 cocktails and chips the cocktails were undrinkable and the chips were undercooked. On our first morning we had to move room due to the shower not having a shower head During our stay we left the sign on the door to make the room as our daughter was crawling on the floor and her knees were black and on our third day our bathroom flooded This place isn’t suitable for family’s due to it being loud at night we were placed next to the conference room and people were singing and being loud till very late in the night We also had ants crawling around our room

Nothing

Stayed in June 2024

Description on Booking.com is not accurate and misleading. Definitely not a 3 star, more like a 1.5 or 2 star. Even the deluxe room was very basic. Linen was stained. There were no free toiletries and I paid extra to have a proper breakfast. Other nearby hotels had much better quality meals for lunch/dinner.

Good aircon and wifi

Stayed in June 2024

We have stayed here many many times in the past and enjoyed it however we’ve found this time round the room wasn’t that clean and has lacked maintenance, there was no soap in the bathroom to wash hands and the linen and towels have seen better days.

The location and the customer service is still fantastic

Stayed in June 2024

Room servicing was terrible, asked for new towels that never came for the whole duration of the stay. Asked for remote for TV, also never came until asked again.

Stayed in May 2024

Nothing

Everything

Stayed in April 2024

Nothing

It's home

Stayed in March 2024

Had everything that's needed to be comfortable

Stayed in May 2024

N/A

Great location

Stayed in April 2024

Hotel facilities and service.

Location

Stayed in April 2024

Always the finer details, Have an information booklet handy, we didn't have one in our room, include the menu food and drinks, things to do etc Helps with the communication as I apologetically, cannot speak Samoan Again, as with a lot of Samoan accomadation most of the lights didn't work

Location was easy to access Apia, relaxed atmosphere, family and local friendly, breakfast staff were lovely and we had the best driver in Upolu Cheers!

Stayed in May 2024