Originally I was put into a much smaller bungalow than I had paid for and told it was exactly the same, but that was sorted out. A little too many stairs for easy access with luggage.

Our bungalow was amazing, the location is within easy walking distance to the markets and shops. Very enjoyable stay

Stayed in April 2025

It would have been good to have chairs to sit on outside our room. Our room had poor natural lighting so we wanted to sit out on our porch to read but there were no chairs to sit on.

The friendliness of the staff. Property was clean and beautiful gardens . The public spaces were so open, cool and Samoan design was greatly appreciated and admired.

Stayed in April 2025

The bath tub

Location and nice pool wonderful staff

Stayed in March 2025

The breakfast pastries were a bit stale and the fruit selections kept running out. Otherwise, the hot breakfast selections were great.

The rooms were spacious and it was nice that it was cool when we walked in. It was on the ground floor for my mum who can't walk stairs. It was close to the restaurant and pool as well.

Stayed in April 2025

The food and drinks at the restaurant was tad bit overpriced for the small portions.

Great value for money, the staff were super friendly! Location was great and the atmosphere for the whole place was nice! Good vibes 😊 had great sunsets by the pool

Stayed in April 2025

There could be more cereal, pastries, and vegetarian food.

The Breakfast was elementary and had a limited selection.

Stayed in March 2025

One thing I didn’t like was the parking situation. There weren’t enough car parks available, and the area out front didn’t have much space, which made it difficult to find a spot at times. Another thing was how far my room was from the reception — it was quite a walk. While the room itself was nice, the distance from the front desk was a bit inconvenient.

I really liked how convenient the Sheraton Hotel was — it was close to everything I needed and made getting around the town really easy. The staff were very nice and generous, always ready to help with a smile. I also found the room to be very clean and comfortable, which made my stay even more enjoyable.

Stayed in March 2025

The room we were checked in the floors were sticky and the table was also sticky. It was as if a fizzy drink had been spilt. A good wipe down quickly fixed that.

The staff are very friendly and helpful towards my elderly mum. Service from all staff were amazing. The buffet breakfast is worth it, was always full even up to lunchtime. I loved my mochas in the morning. The pool next to our bungalow was so good, my elderly mum loved swimming morning and in the evening. Will definitely be coming back.

Stayed in April 2025

Close to every place of my business

Amazing this my second trip clean and comfortable

Stayed in March 2025

The staff were exceptional, warm, attentive, and consistently went above and beyond to ensure we were well looked after. The team at breakfast were especially lovely, creating a welcoming atmosphere each morning. The food was also very good.

Stayed in April 2025

Not enough carpark Shower in the bath

Staff is always friendly and always willing to help

Stayed in April 2025

We cannot think of anything at the moment

The very warm welcome to the Hotel and complimentry drinks, the portering of our luggage to clean cool room that had a beautiful view of the harbour. The friendly and helpful staff preparing our big range breakfast and deloius dinners. Saoloto and other great staff members made our stay very comfortable day and night and around pool. Our farewell song/haka, was a nice touch and much appreciated when we left the Hotel, we will return . - faafetai lava

Stayed in February 2025

Power outages

Clean and quiet

Stayed in April 2025

The power and water outage was annoying but understand it wasn’t the hotels fault

Clean and quiet

Stayed in April 2025

Good variety at Breakfast with helpful staff. Clean nicely designed pool. Room large and with bath.

Stayed in April 2025

It had a good history, the main pool was nice for relaxing in and there was a second pool that was good for swimming in, nice spa, really enjoyed the restaurant and meals, across the road there was a good track beside the road for running. Staff very friendly.

Stayed in February 2025

Samoa is undergoing rolling black outs, due to an energy shortage. The Hotel has a generator that should kick in when the power grid goes down. One night there was a problem and it took c 15 minutes for the power to come back on. A member of staff did come around to see that we were ok. Tip - do not go into the corridor and close your door - as the electrical key fob will not work to get you back into your room - so keep the door open.

Good variety for Breakfast. Room Cleaning excellent.

Stayed in April 2025

The near Lift was out of operation, so I needed to take a lot of stairs to get down to the Restaurant level each time. The other is too far away. The tub/shower is very narrow at the bottom, just wide enough for feet (sideways). Toiletries pump rack is placed in the confined area where you need to turn around; would be better placed further away from the sprayer.

Room was nice and spacious; nice bed. Furniture was good. Bathroom was nice, except the tub/shower. Good towels. View was very nice; quiet room. Good WIFI. Definitely would stay again.

Stayed in March 2025

Outdated room but that was not the problem, sliding door didn’t have a working latch and we have kids so that wasn’t ideal, very concerning. Lights in room under side tables could not switch off or I just couldn’t find the switch anywhere, it was on 24/7 which was bothersome at night. No housekeeping done at all during our three night stay, no signs provided to let housekeeping know that we needed our bins emptied and cheers changed etc.. no do not disturb sign either, room service takes almost an hour. We fell asleep waiting and for woken up at 2.30am when it arrived after we had a late night, was not great. Breakfast buffet options were not great. Have had way better but the kitchen staff were amazing too. House keeping staff need to work on communication as I saw them in the hallways everyday yet no housekeeping done, only for checkouts it seems. Looks better in photos.

Staff were the highlight and were so amazing! 10/10 customer service (Thank you Setu and Heleina) Beds were comfortable, bathroom was ok. There was a tv that could chrome-cast Netflix. Wifi worked great. Air con worked great and very quickly

Stayed in March 2025

Staff weren’t very attentive and it wasn’t easy to get the beach towels

Nice pool, comfy beds and powerful showers

Stayed in March 2025

The water doesn't drain well from the shower and the breakfast menu may need some improvement but still that did not affect our wonderful stay

Friendly staff and the Bungalow was so spacious. Loved our stay.

Stayed in March 2025

Lack of room's specs for big families who want to stay together. Would be nice if you have 2 or 3 bedroom villas.

Cleanness of the rooms, Customer Service and buffet breakfast

Stayed in February 2025

Gym facilities still being renovated so we’re not available. A couple of exercise bikes would have been good. Power outages problematic.

Period piece renovated nicely. Staff good.

Stayed in March 2025

Lots of space

Stayed in March 2025