It would have been nice if the facilities had been completely ready.

The room was fine but some things weren't ready - TV, phone, pool. But basically, it was comfortable and fine.

Stayed in July 2024

Organisation not their strong point! Missed wake up call, missed early breakfast, menu items in restaurant came in random order, generally elastic time. But all with a smile!

Lovely people but….

Stayed in August 2024

The pool was being redone meaning we couldn’t swim. This is me if the main reasons we booked. There was no apology or compensation offered which was a little disappointing

Happy welcoming staff

Stayed in August 2024

We had the buffet which was ok but the cost of drinks was outrageous. A glass of wine was like $35.00. Ouch!

Staff were great. They just partially reopened a few rooms. Pool area hadn’t reopened. Happy to have them back and wish them all the best!

Stayed in July 2024

Unfortunately the main pool was closed and tv’s didn’t work however this was communicated with us before checkin and I was granted a small discount upon request. Smaller pool was still great.

Great location, breakfast and beautiful smiley staff providing excellent service. Definitely one of the more nicer hotels in Apia!

Stayed in August 2024

Phones and TV not working. Pool still under repair and old looking towels on our first night.

In town and close to shopping and events

Stayed in August 2024

My TV didn't work whilst i was there

they staff were very friendly and extremely helpful

Stayed in August 2024

The restaurant did not meet standard.

The bungalow was neat and tidy. The little pool a pleasant surprise. We will come back.

Stayed in August 2024

For me personally, I've got a really bad knees, and the stairs going up and down were challenging. A ramp would have been great. But overall, amazing property. We would definitely recommend this property to our family and friends, and would return again 😀

The location was great, very central of everything. Staff were AMAZING, front-line, kitchen staff. Rooms were exceptional 👌 It made our Family Reunion in Samoa an amazing experience we will never forget. We'll done Sheraton Samoa Aggie Grey's Hotel and Bungalows. Fa'fetai lava

Stayed in August 2024

The hotel is under refurbishment until Oct 2024 and not all facilities and room types are operational (main pool, gym, TV in room, telephone to reception) that isn't stated on Booking.com. We and other guests had room booking mixups and were placed in room types other than what we had confirmed. I found out that we had all booked through Booking.com and all had mixups. staff were apologetic and tried their best to fit our family.

Staff are super friendly and go out of their way to help. Reception, porters, front lobby barristas and bar staff are excellent, restaurant crew are attentive and friendly and helpful us to speak the local language, housekeeping are responsive and friendly. The king beds are very comfortable. The breakfast buffet is excellent, 6.30am-10.30am. Barista in front lobby open until 11pm daily. Beauty and massage service onsite. We had a welcome juice when we arrived. Beautiful sunset views. Flexible parking areas. We will stay here again.

Stayed in August 2024

A lot of the facility is still being renovated, and we were unable to use the pool. Very limited food options we actually went to the city for dinner. There was no tv or phone and little to no information on what was going on over the internet. We stayed in a king poolside room, which was one of the premier rooms available at 650 tala a night. I thought it was very poorly renovated and falling apart already. It's not up to its usual standard, unfortunately.and I really did expect more for the price per night or at least some sort of compensation to make up for the lack of usable facilities

I loved that the old Aggies has been integrated into the new. Staff were exemplary and very friendly.

Stayed in July 2024

That there was maintenance being done with the main pool and that the tv wasn’t working. A heads up would’ve been nice

How open it was, nice and clean.

Stayed in July 2024

Parts of Aggie Grey's was still being renovated, ie, the main pool, seaview rooms and they had issues with their TV connections, which hopefully they will have those problems fixed soon.

The proximity to town/shops, easy to walk if you wanted to. Lots of good choices for breakfast, though there was only the lap pool available, that was well maintained. Our room was really nice especially as we were upgraded to a big bungalow.

Stayed in July 2024

It was still undergoing renovations and price was too high

Perfect location, friendly staff

Stayed in July 2024

The recent renovations are looking great

Stayed in July 2024

Wasn’t fully open with limited warning of facility unavailability. Some of the staff were quite inexperienced/slow. TV didn’t operate.

Nice appearance, breakfast and breakfast staff were great, Kirt introduced himself and was super helpful.

Stayed in July 2024

Love everything esp the food and my daughter loves the pool

Stayed in April 2025

Nothing - everything was great!

Everything was perfect and the food was even better! I bit pricey for dinner if you’re a family but it was nice!

Stayed in April 2025

Service was amazing , food and hotel was close to the pool .

Stayed in April 2025

Mildew smell in room. Pool wait staff too relaxed and not actively attentive. At times I gave up on ordering drinks and food as there was no one around. Samoan people need to be more customer focused. Music played in pool area was too loud. Facility needs maintenance as it looks tired. Rooms in main building such as hall way leading to bedrooms are outdated. Elevator and stairs going to bedroom smell again that mildew smell.

It was value for money. Wait staff very professional and attentive.

Stayed in March 2025

breakfast, room

Stayed in April 2025

Hmm room wasn't properly cleaned, bathroom handsoap was empty, toilet seat was broken🤦 expected a microwave or toaster...for the price you'd expect all basic necessities and everything in working/good condition. A handful of staff need training in basic/good communication skills, we stayed there last night and tonight we are staying in Sheraton Mulifanua, big comparison, very happy here in Mulifanua 😊

Pretty outlook, and breakfast included

Stayed in April 2025

The room service fee

Everything was perfect we enjoyed the whole experience.

Stayed in April 2025

Location was perfect, staff was awesome, room was perfect with big bed that was comfortable and the complimentary breakfast was amazing with amazing selections.

Stayed in April 2025

Clean and tidy

Stayed in April 2025