Plot 37, Waterglen, 2999 Rustenburg, South Africa
#14 of 20 hotels in Rustenburg
Guests' ChoiceBased on 1347 hotel reviews
7.6Cleanliness
8.1
Comfort
8.2
Location
8.3
Facilities
7.8
Staff
8.8
Value for money
8.0
Free Wifi
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: December 11, 2023
Mamoroko
South AfricaRoom service didn't replace our towels,we had to call,when they did come they locked the door with our roomkey inside,it took an hour for staff to come and unlock the door,which was not nice because we wanted to rest
I loved the serenity of the place,the room was quiet nice and private
Stayed in December 2023
Reviewed: December 8, 2023
Makobo
South AfricaRoom was not ready when I checked in at 2pm. The size of the rooms were not the same even though I paid same price for the rooms
The breakfast was ok, needs improvement.
Stayed in December 2023
Reviewed: December 2, 2023
Galaletsang
South AfricaThe bed in the room I booked has seen better days.was very uncomfortable.
Location was amazing. Very calm and peaceful Just want is needed to get away from the craziness of the city life
Stayed in December 2023
Reviewed: November 29, 2023
Bernard
BotswanaU cn improve on the tv chanels..only 3 channels were clear. Add more animals there..
I liked the location and the receiption service was fantastic
Stayed in November 2023
Reviewed: November 28, 2023
Portia
South AfricaThe hotel is located at a perfect area of Rustenburg and makes moving around easier. It is clean has friendly staff and comfortable beds.
Stayed in November 2023
Reviewed: November 27, 2023
Mokgobadi
South AfricaToilet in 219 was smelling very bad.They must get something strong to clean it
Everything about the place
Stayed in November 2023
Reviewed: November 25, 2023
Mhlongo
South AfricaNot many activities
Staff members
Stayed in November 2023
Reviewed: November 21, 2023
Molekwa
South AfricaMy room wasn't cleaned outside
The ambiance of the place,wow I couldn't stop taking photos.The view is out of this world and I loved that you could use any pool you wanted 🤩 amazing place 😉
Stayed in November 2023
Reviewed: November 20, 2023
Kedibone
South AfricaWell …it was a room for 2 , but there was only one towel which was a bit small and no shower caps.. so struggled a bit there
It is very nice when you are looking for a peaceful place with a more nature like setup.The staff is also friendly and welcoming. It was my second stay there and wouldn’t mind going again😀
Stayed in November 2023
Reviewed: November 16, 2023
Mdlulwa
South AfricaNo comments
No comments
Stayed in November 2023
Reviewed: November 16, 2023
Nicodemus
South AfricaThe monkeys
Stayed in November 2023
Reviewed: November 16, 2023
Rejoice
South AfricaThe fact that we couldn't call the reception if we needed help in our room The change of housekeeping it took long and didn't replace back the shower caps for us
The view of the hotel as a whole it was so exceptional and interesting 👏 👌 😍 The privacy I had with my man in our room without any disturbance The security it was awesome because we could walk-around the garden without hesitant that our things will be stolen or lost...
Stayed in October 2023
Reviewed: November 13, 2023
Farai
South AfricaThe air conditioner in room 112 was not functioning at all kept on switching it on but nothing was happening,and the tv's set up isnt viable with the way the bed is situated...as in when one is in bed you cannot see clearly the tv only shadows it need one to stand up to watch it.
Clean facilities... bedding,bathroom and all.
Stayed in November 2023
Reviewed: November 13, 2023
Palesa
South AfricaWe had no water. If we had water there was no hot water.. The flooring was loud to walk on. Some TV channels wasn't so visible
The view was beautiful. Peaceful
Stayed in November 2023
Reviewed: November 12, 2023
Lethu
South AfricaThere was time whereby our room was out of water.
It was nice
Stayed in November 2023
Reviewed: November 6, 2023
Lesego
South AfricaThe food was very nice. Their breakfast is the best. Room was clean. The place is quite and peaceful.would definitely go back
Stayed in November 2023
Reviewed: November 5, 2023
Tebogo
South AfricaThe monkeys at the pool side made it uncomfortable for us to enjoy our braai and food. But nonetheless one of the staff members Fani assisted.
Great accommodation. Great food. Friendly and helpful staff. The manager Harry was welcoming. Will be back again
Stayed in November 2023
Reviewed: November 2, 2023
Seilaneng
South AfricaToo much flies in the room.
Stayed in October 2023
Reviewed: October 29, 2023
Themba
South AfricaThe water from the shower was coming out very slow.
The location was perfect, and my room was very clean.
Stayed in October 2023
Reviewed: October 24, 2023
Busisiwe
South AfricaBreakfast was good, area is kid friendly as the children enjoyed the stay
Stayed in September 2023
Reviewed: October 23, 2023
Nomfundo
South Africarequested a sleeper couch for my lil one i couldn't be assisted.
beautiful place and friendly kitchen staff or staff at restaurant were awesome and kind
Stayed in September 2023
Reviewed: October 12, 2023
Lelani
South AfricaOnly one towel for 2 guests. The Saturday there were guests having a party near the pool and made a big noise until late in the evening.
Nice environment. Staff were friendly.
Stayed in October 2023
Reviewed: October 6, 2023
Victor
BotswanaNone
N/A
Stayed in October 2023
Reviewed: October 5, 2023
Millicent
South AfricaNothing everything was ok
I liked the environments coz it had animals and the staff were so friendly, the pool area so clean and the water o enjoyed my stay.
Stayed in October 2023
Reviewed: October 2, 2023
Matlapeng
South AfricaNo one showed us our room and we got lost but the family that arrived behind us was taken to their room. We were discovered by the guy that took them and expected us to know our room. Breakfast waitor could not orientate us with breakfast procedure and we waited for 20 minutes. Hot breakfast was brought while we were having cold breakfast due to no orientation and the table became too full. Waiter forgot our juice had to ask several, forgot my coffee and eventually I gave up as I did not want to be a pain anymore
The rooms are nice and clean
Stayed in October 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content