Due to bad maintenance, the fireplace caused an incident that could have ended badly if it wasn't for our preventive measures. No follow up by management / owners left a sour taste in our mouths.

Friendly staff and beautiful venue.

Stayed in July 2023

mentioned no swimming due to covid - and still applied those rules weeds in porch painting cracks outside cold - not enough blankets only 4 photo's - none of which showed inside

staff very helpful beautiful view internal fire

Stayed in August 2023

For Functionality, if some hooks can be added in the bathroom.

The view from the Lodge was stunning. Nice view of the valley in front of us. The room was cosy. We have all the necessary basic kitchenware for a self-catering though we did not make use of these.

Stayed in August 2023

Spectacular location!!!!

Stayed in July 2023

No bar fridge, no room service, aircon on one setting only.

Friendly staff

Stayed in July 2023

In winter they need more bedding and a gas heater it is VERY COLD and only a small log fire to warm the place up, a gas heater would give instant heat while the fire gets going. Definitely needs more duvets too

Location beautiful if you want to escape and get off grid for a few days

Stayed in July 2023

the stuffed animal heads in the room. no bath in the bathroom. decor is tired.

positioned next to a lake with gorgeous views from outside

Stayed in May 2023

We did not have hot water on arrival only a few hours after later . The bathroom wasn't very clean example the walls in front and at the side if the basin had toothpaste and soap marks from previous visitors, and the blinds by the window next to the bath had soap splatters on them. The bathtub also leaks on the left hand side at the bottom by the wall.

The breakfast was excellent. There was a big variety to choose from a continental breakfast and a good English breakfast prepared by very capable staff. We really enjoyed it. I rate the breakfast 10/10.

Stayed in May 2023

Curtains in the lodge room are not wide enough to block out light. I used hair clips to keep them closed. Garbage bin did not have a lid. We booked the Marco Polo Lodge suite and ended up staying in Lake Lodge 2, no explanation why, but we were driven down to the game reserve to the Lake lodge. The views made us stay and the fact that is was quiet.

Room was alright, bed comfy. If you want a private getaway, book Chamonix. The surrounding views of the lake were lovely and the rest of the property. Staff were friendly and helpful. Nice and secluded from town but only a 2km away from the restaurants.

Stayed in April 2023

DEAD ANIMALS everywhere it was EXTREMELY disturbing for us!! They had elephant's foot on display as a table and a stuffed Lion in the breakfast room! No room service. No phone in the room. No proper shower a bath with a hand shower, was very difficult to crouch to shower. The road to the room was very dangerous, muddy and lots of holes in the mud. I could not enjoy my morning tea as the kettle to have tea was disgusting. The room smelt funny. The table for breakfast was not clean. We wanted to sleep in for the day but with all the dead animals and no room service we could not. Staff basically checked us in and forgot about us. Not even bottled water in the room. I would have been happy to pay for it but there was none. We had to drive to the breakfast area on muddy roads. You would think that they would offer a shuttle service since the place is known for wine tasting but this was not the case. Never going back.

Stayed in April 2023

overpriced, but nice views. if you are relaxing for more than 1-2 days, this could be a good choice.

Stayed in April 2023

The sheets and pillow cases were yellow stained. Clean but seriously needed to be bleached. We were asked if we wanted room service. If there is no DO NOT Disturb sign then surely it is automatic.

Breakfasts were good.

Stayed in April 2023

The decor and the smell of damp in the bedrooms

Stayed in April 2023

Lack of room service

Stayed in April 2023

Welcome was a sales talk. We were asked four times which wine we want to buy now before the breakfast times were explained. Instead of serving breakfast in the light room with the view it was served in the dark backroom in front of the kitchen. Old and damaged cushions at the very cold pool.

Good view from the terassse, nice accompanying restaurant

Stayed in April 2023

The hot water was tricky to put on

The waterfall is amazing

Stayed in April 2023

Heating system poor - it was cold in the room in the evening The animals have been removed from the field outside and are being replaced with vines. The wooden gate outside the room did not shut and banged with the wind at night keeping us awake. I put two plant pots behind it during the night .

The room, location and breakfast were good.

Stayed in April 2023

Insufficient hot water. Cat urine smell in passage. No tv or attempt to fix when it failed on day two of four day stay

Staff and breakfasts were good

Stayed in March 2023

Bathroom light did not work (no window so it’s very dark) and the hot water ran out quickly.

Stayed in March 2023

No TV in Room.... Bathroom is downstairs. At 65 I get up 2-3 a night to use the bathroom. Would have enjoyded a bath in the bathroom. Thank you for the bottle of wine. Best of luck with your renervations from Game destination to Wine destination....

Breakfast, great. Reception Fantastic...Natasja offered wine, because room was not ready... The gentleman that assisted us with luggage was awesome.....everybody, was super friendly.

Stayed in March 2023

There was a lot of construction going on at the moment of our stay which caused a lot of noise and dust .

There were little deer in an enclosure next to the pool. Also the breakfast was superb.

Stayed in March 2023

staff not available at all times.

luxury

Stayed in March 2023

The road to the lodge could use an upgrade

Lovely Breakfast

Stayed in March 2023

The property is very run down and needs much maintenance and care. The pillows are unacceptable. The TV never worked, despite my asking for it to be fixed. There is no accessible plug for a hair dryer near a mirror. The amenities are not acceptable - i.e no shower cap provided, no body lotion. Only one hand towel and poor-quality bath towels were provided. The place needs a very good clean.

Breakfast was well executed. Check in was friendly and fair.

Stayed in February 2023

somewhat dated; could use refurbishment/maintenace

Breakfast could be more buffet style. It looked a bit limiting in its offering style.

Stayed in February 2023