The location is not great and as a tourist I would not walk around that area. The staff very friendly but seemed to lack some training, reception was good, breakfast staff however did not seem to let the guests having breakfast stop them from having loud private conversations in the middle of the restaurant.

Large clean rooms

Stayed in December 2024

Air conditioner not working. Low water pressure in bathroom. Toilet needs changing. Breakfast was rather limited. Service could be improved. But the worse was the neighbourhood. We heard people fighting at night - it was scary.

Spacious rooms.

Stayed in December 2024

Construction ongoing in the area and hotel has little soundproofing from external noises. Lots of sheet metal clanging all day (sounds like dumpsters being manhandled). Also lots of rowdy pedestrian noise late at night and very early morrning. TV news channels kept dropping/freezing resulting in having to switch between CNN and BBC News channels every 2-5 minutes (often both not available)

Staff are very friendly and helpful. Public apaces and rooms are clean and comfortable.

Stayed in November 2024

Im not much of a voracious eater. Hence breakfast was just fine. I enjoyed it.

I stayed at the property for six days though the actual plan was for 5 days only. Very polite and friendly staff who went out to the way to ensure that my stay was comfortable. The property was clean, clean and spotless clean ! Very spacious room with all amenities. Highly recommended property.

Stayed in November 2024

Nothing When i come back i will chose you

Every thing

Stayed in November 2024

Noise. not the fault of the hotel, but the location is surrounded by construction work. the sounds from rowdy people on the street at very early hours of the morning also meant that in my 7 nights there, I didn't have one full night's sleep. The entrance to the hotel is on a closed-off "square" with random individuals loitering around and making it uncomfortable to walk in and out, especially at night.

Staff were very friendly and helpful and rooms quite spacious. everything was kept clean and in good condition.

Stayed in October 2024

The TV is so far from the bed and the size of a computer screen. TVs are so cheap, put in a bigger one or take it out completely. The shower head is very low eveb my wife had to bend down her head, stove without pans, whatbis the purpose of that in a hotel room. Restuarant food is a let down.like a cheap caffee with staff that has no idea about cullenary arts kr service. My opinion is this place is bought by directors.on a board that have never stayed in their property. A beautiful.disaster

Location is great and the property is beautifully designed but not well executed

Stayed in October 2024

The breakfast was monotonous with very little variety and sometimes some food items would end or become cold before end of the breakfast. The notepad and pen were not provided at first. The TV was playing with difficulty and ordinary local channels would play and sometimes not and we ended up forgetting that it exists. The carpets were having bad marks that made one feel guilty that one might be held responsible for the marks since no one bothered to explain the situation. We were taken for a ride by the initial driver who picked us initially from the airport and charged us exorbitant prices between hotel and other areas, claiming to be using Uber/Bolt prices. There was no room service or indication how one can get restaurant outside the hotel hours which end at 20h30.

The attractions and more especially those that arranged pick up from the hotel. Tour guide was exceptional and very professional till the end. The security and some staff were always willing to assist at the hotel. The hotel is closer to certain amenities like V&A Waterfront where we were to catch the transportation to places of attraction.

Stayed in October 2024

It was noisy, the staff were not friendly, the restaurant closes too early and it was a hassle to get to the hotel. No clear directions for people not knowing the area.

It was close to the convention centre.

Stayed in September 2024

Very noisy due to the construction nearby.

Room is clean and spacious.

Stayed in October 2024

1. The carpets are old and musty. Resulted in serious allergy triggers. 2. The noise levels outside the hotel at night(drunkards singing and screaming)and then the early morning construction of neighbouring building. 3. Dirty entrance and the office park feels unsafe. 4. I didn't sleep on both nights and had to checkout earlier.

Wonderful staff. Good breakfast

Stayed in September 2024

Nice spacious and clean room with usual amenities. Good laundry service. Nice restaurant with a good portion size for meals.

Stayed in August 2024

N/A

Friendly, helpful staff. I was assisted to get a new powerbank when mine broke on a Sunday. Great service! Good breakfast with variety. Spacious and clean room. Short walking distance from CTICC.

Stayed in September 2024

The rooms were clean and the breakfast was nice

Stayed in September 2024

There was one or two cockroaches in my room, both dead but still. Also not the best upkeep of the building as there seemed to be some leaks going on in the room and outside. The breakfast was ok, although could have been more varied, but the restaurant made something for me to eat while I was there, provided I told them in advance. I'm vegan so I would have preferred if there was oatghurt/soyghurt or some alternative to milk in the restaurant so I could eat oats for breakfast Just oats or fruit is a little sad in my opinion. I only had dinner in the restaurant twice, first time was excellent, second time was more bland, although that was mainly becuase the pizza doesn't seem to taste much. I did appreciate them trying though, I might be hoping for too much after the glorious first dinner experience. To sleep on your back you need flatter pillows so I think my stay would have been better had I had that. However the rest of the bed was really nice so it will probably work better if you sleep on the side.

The staff was friendly and happy to help with arranging transport to and from the hotel and knowledgeable. Also offered to change my room when I found out there was a leak. I liked the room however so I didn't want to switch rooms. The room was quiet (although it was off season so that might be a contributing factor). Spacious room with both shower and bath. The location is close to Long Street/Kloof street and the Cape Town station as well as many of the museums so it's easy to walk there.

Stayed in July 2024

The rooms are spacious

It’s close to all attractions

Stayed in July 2024

Everything

Stayed in June 2024

Great location, excellent helpful and courteous staff. Breakfast good. Clean and comfortable rooms.

Stayed in May 2024

Goodmorning the place is satisfactory for a 1night stay but as for me your breakfast was bad your food is not edible your breakfast was bad your supper was even worse I will recommend your accomodation but never your food Thankyou

Stayed in May 2024

Everything was perfect except the showers need tiling.

Location was good. Central

Stayed in March 2024

Not receiving visitors after 9pm and the way the staff went about it, very unprofessional.

Spacious rand clean room but some staffs of their staffs need to be trained , was told no visitors after 9pm 🙆‍♀️ I had a horrible experience, stayed 3days but it was nightmare, first day there was smoke emergency, 2nd day same smoke emergency, worst than the previous day, 3rd day they painted one of the rooms on my floor , very strong smell and iim asthmatic 🙆‍♀️ , won’t go back again

Stayed in February 2024

None.

The place is very clean, the staff is professional and very nice. Breakfast was amazing.

Stayed in January 2024

The parking is not enough, very limited.

Very good location, staffs are always helpful. Quiet,very clean and neat. No bad smells in bathroom. Breakfast is average, but is enough.

Stayed in January 2024

The hotel needs a little refresh, it's not as neat and modern as the pictures show. It is close to the conference center which is convenient, but the square where it's located is not very clean and frankly doesn't inspire safety, especially at night. It definitely doesn't deserve 4 stars as advertised.

The rooms are spacious.

Stayed in December 2023

No red flag

Everything was excellent even breakfast was superb 👌

Stayed in October 2023