No aircon or fans, TV did not work, no wine in the bar, no recliners at the pool. All in all a very disappointing stay. We left a day early.

Food was good.

Stayed in January 2025

Water cuts, very dirty water malfunctioning television, very hard mattresses, poor menu, shortage of beer( Castle Light), no backup for electricity outage.

Scenery ,misty hills, swimming pool.

Stayed in February 2025

Not sure if the restaurant stuff is new or what but they not the friendliest bunch of people. One take our order the other brings our food, not even checked if we had the right crockery we had to even ask for simple things such as steak knifes, salts and pepper. A room next to us was maintained on Sunday morning we were woken up by the guys working in it which was not really considerate of us being there. The cleanliness in the dining room. The chairs are wood but they were all dusty at least those I saw.

It's a beautiful place since it was not my first time at the hotel

Stayed in February 2025

The bed was a bit small

The room had a couch and kitchen

Stayed in February 2025

The dinner was not that good,the chips were burnt and salty

There was not too many options to choose from on the menu,I wish it could have been a buffet

Stayed in January 2025

The Bed was not comfortable, the TV in yhe kids room was not working the receptionist told me there is nothing they can so about it. I asked about Christmas lunch no one told me to bool it in advance when i got the hotel the kitchen told me we can book in the morning then i was told its fully booked i had to srive away to go have Christmas lunch someqhere coz tbey consentrated on outside guest rather give their own guests 1st preference. I was very dissatisfied that i alao had to ask for fresh towels .

Location was lovely

Stayed in December 2024

The Kitchen door was locked and could not open, even at the assistance of hotel staff. That was not good.

Hotel stay in general

Stayed in December 2024

It needs innovation very old water leaking from roof ,carpet smells,no aircon , no dstv

Awesome view

Stayed in January 2025

There was a kettle and rusks in the room, but no coffee or tea! The carpets are extremely dirty, and the furniture and decor are outdated. It belongs to the '60s. The place has a lot of potential, but it needs a serious makeover and upgrade. Everything looks tired.

The location is excellent and the staff were very friendly. Breakfast was average. the same as everywhere.

Stayed in January 2025

Nothing I liked, the building needs some renovation, there's no fridge in the rooms, no carpets in your bathrooms,tv not showing clear pictures

Nothing I liked, the building needs some renovation, there's no fridge in the rooms, no carpets in your bathrooms,tv not showing clear pictures

Stayed in January 2025

Poor maintenance of the driver way,The rooms where not clean, we stayed at 67,68and 69 Villa. room 68 the locks where broken,with visible signs of forced entry. The drinking water was brown.we payed R5000.00 for 1 night.horrible experience.

The location was great

Stayed in January 2025

I didn't like the stained carpets in room 21. The bathroom probably needs refurbishment. At some point, the electricity plugs were dysfunctional in room 55 [the villa], and the TV was not working. Refurbishment could benefit the hotel.

I loved the scenery and the beauty of Magoebaskloof. I enjoyed the misty weather. It was beautiful 😍 🤩 The bedding in room 55 [ the villa] was clean and perfect. Thank you for that. I also liked the body massage, The food was well prepared, thank you to the chef. I hope the hotel can introduce meat free dishes in the future.

Stayed in December 2024

The location, hospitality, the biome and the climate and the scenic beauty.

The bed was too old and not comfortable. I had to consult an orthopedic after my stay because I had a problem with my spine.

Stayed in December 2024

Place is unkept. Everything is old. Carpets workout and rugs dirty. Heater not heating in the room. Buffet was sold the whole day, no starters and dessert R220. Nothing from the menu, forced to have beef bueger. Hai the standard has dropped drastically. No network for TV. Shame do something to that beautiful location hotel

The view of the mountain, easy location and breakfast

Stayed in December 2024

The room that I booked online had a balcony but on arrival I was told that rooms are fully booked

Breakfast was perfect

Stayed in December 2024

JUST DO A RENOVATION ON THE ENTIRE HOTEL TO KEEP RELEVANT OR ELSE YOU WILL LOOSE CLIENTS The blankets are smelly The show head is bad and the water comes out small and big Renovate your showers and remove that plastic thing. It's so u comfortable when bathing Your toilets are not clean. The tap water comes out brown

Nothing honestly

Stayed in December 2024

The view

The toilet was not clean n there was no electricity at night, and it was too dark n scary to use the bathroom.

Stayed in December 2024

Nothing

It was clean

Stayed in December 2024

There were no water the whole night I ddnt bath and when I contacted the emergency number that they provided no one answered the phone until I wrote a message to them that’s when they answered my call, they told me that they were having problems with the water pump it will be fixed after 30 minutes. And I called again after 1 hour they didn’t pickup, in the morning the water came out dirty so I ddnt bath . I will rate them minus 0

I liked the breakfast it was so good

Stayed in December 2024

Never gonna get to book at magoebaskloof hotel ever again!!

The place looked good from the outside. My parent’s rooms keycard was not working, the water was dirty we thought maybe if we ran it for some few minutes it would be clean but it wasn’t, I don’t know if it was the pipes or not but it was all brown, we had to brush our teeth with bottled water because we couldn’t put that filthy water in our mouths. When my parents room was changed there was no water in the room and when I asked the stuff for some all she said to me was “you know your parents aren’t supposed to even be in that room and that’s why they had no water they should’ve taken the one in the room you booked for them”, I was like how on earth were we supposed to know that they won’t be getting it in their room and how were we supposed to get in the room I booked for them because the keycard was not working? I didn’t like the way she spoke to me. I’ll never book there

Stayed in December 2024

No water to drink No proper food

Hotel needs to have proper food. We ate sandwiches at night. No water o drink

Stayed in December 2024

There was no water the whole stay

The location and weather was very good

Stayed in December 2024

Nothing at all.

Nothing.

Stayed in December 2024

The breakfast was very delicious.

Stayed in December 2024

I did want to bring to your attention a couple of areas where we believe improvements could be made. We noticed an unpleasant smell in the carpets of our rooms, which detracted from the otherwise wonderful atmosphere of the hotel. Additionally, the fans in our rooms were not functioning, which made our stay a bit uncomfortable during warmer periods. We believe that addressing these issues will greatly enhance the overall experience for future guests. Thank you for your attention to these matters, and we look forward to the possibility of returning to Magoebaskloof Hotel in the future.

Overall, our experience was superb. The ambiance of the venue and the hospitality of your staff truly exceeded our expectations. We were particularly impressed by the warm welcome we received at reception and the exceptional service provided by your maintenance staff member, whose name I unfortunately do not remember. He went above and beyond by even washing our cars, a gesture that we greatly appreciated.

Stayed in December 2024