Nothing

Everything was on point

Stayed in May 2023

bathroom sink had a leak, checkin took too long waited for a room,

Stayed in May 2023

Friendliness

Hospitality

Stayed in May 2023

The check in was not efficient. The receptionist didn’t know which rooms were available, she did not explain the facility, breakfast times, restaurant times etc. The staff in the restaurant kept forgetting what I ordered and food took long to arrive and yet there were not a lot of people. The remote in the room did not work so I could not watch tv. The lamp in the room had no globe. The hotel furniture is very old and peeling. Some of the chairs in the restaurant were wobbly.

The breakfast was ok. The location is a bit difficult to get to

Stayed in May 2023

The rooms are spacious

The stuff was very helpful

Stayed in May 2023

delayed response

delayed communication

Stayed in May 2023

The bed side lamp globes were all fused except for 1 - difficult to read in poor light ! TV channels were not available as advertised in the room brochure - only 3 local Channels with poor reception

Breakfast was excellent

Stayed in May 2023

The liking basen, fact that the TV only had sabc no Netflix or dstv

The staff welcome and room service

Stayed in May 2023

nothing

very private and clean

Stayed in April 2023

My room had cold water in the morning (no hot water) secondly getting into a fresh hotel and finding the toilet messed with stains of previous user was absolutely disturbing! Flying all the way and spending the amount thinking it would be value for money. Toilet paper roll was finished!

I liked the fact that the room was spacious. The staff was incredible The breakfast was delightful The garden was well maintained

Stayed in May 2023

Breakfast (included in my stay) is very disappointing - staff force you to have one or two options, rather than the normal menu. Wine list is non existent .... Generally staff have a "can't be bothered" attitude

The location was near the client that I was doing work for.

Stayed in April 2023

the room was not clean ,ants in the room paint on the furniture etc etc

the location

Stayed in April 2023

Cold showers not being sorted out, facilities in a state of disrepair, lack of towels, rooms not set up as advertised and lack of replenishing of stock (bathrooms and tea stations). During loadshedding the lights flicker to such an extent that there is a risk of migrane. Attention to detail expected in a 4 Star facility sorely lacking.

Spacious rooms, on site parking, nice views and paintings

Stayed in April 2023

None

Privacy

Stayed in April 2023

The lady( Jayshree )who checked me in was very unprofessional . Firstly she checked me in a dirty room no 401. The bed was not made. I went back to her and she checked me in room no 408 which was better.Secondly she asked for my drivers license to make a copy and she never brought it back.She failed to give me back my drivers license nor calling me to say she has my drivers license. As a result of her not being thorough enough I ended getting fined for failing to produce a drivers license. she inconvenienced me as it was a Easter weekend and I had not received any information about my drivers license. I only called yesterday to find out if my drivers license was at the reception. Another lady said she has my drivers license and she found it on a photocopy machine. My upset is that no one from the hotel that has tried to contact me with regards to my drivers license until I had to called them last night.

the beautiful garden.

Stayed in April 2023

The room had broken plugs, broken blinds and looked generally unkept or maintained.

friendly stuff and beautiful environment.

Stayed in April 2023

We booked a superior room but they gave us their smallest room on the first night, we didn't get value for our money

Stayed in April 2023

our room was dirty, it seemed the previous guests may hv spilt yogurt or something n it was not cleaned

location

Stayed in April 2023

N/A

Everything especially the room

Stayed in April 2023

nothing

location

Stayed in April 2023

it’s not clean the carpets need a deep wash it’s full of ants. had 1 bedroom differently shaped which made the room bigger. just to get and there was no bedding on the bed. the AC didn’t work but at least there was a fan. they then moved us to a higher floor with a much smaller room and nothing works no AC no fan no phone to call reception- you’d think they’d give you a better room for their mistakes. there are actually cheaper spots that are offering way more.

it’s was close to home and a quick massage getaway for the birthday and they gave me back my bikini I left there.

Stayed in March 2023

Fantastic hotel. The staff are all phenomenal - incredibly helpful and generally a joy to be around. The food at the restaurant was delicious, and the breakfast buffet was great. Loved the view from the room and the pool!

Stayed in February 2023

nothing.

Great place to do business.

Stayed in January 2023

The rooms was not serviced for amount of people booked. Not enough towels, towels thin and worn out, warm water was cold.

Rooms are nice and spacious. Garden view is lovely

Stayed in February 2023

No rooms were available, had to look for alternative accommodation, receptionist blamed booking.com for double booking. Receptionist was very unprofessional !

Stayed in February 2023